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Full-Text Articles in Business
What Makes It So Great? An Analysis Of Human Resources Practices Among Fortune’S Best Companies To Work For, Timothy R. Hinkin, J. Bruce Tracey
What Makes It So Great? An Analysis Of Human Resources Practices Among Fortune’S Best Companies To Work For, Timothy R. Hinkin, J. Bruce Tracey
Timothy R. Hinkin
Although few hospitality organizations are listed in the annual survey of Fortune magazine’s one hundred best companies to work for, an analysis of companies with similar operating challenges provides clear direction for hospitality and service companies’ human resource practices. This study examined twenty-one companies, including one food-service firm (Starbucks) and three hotel chains (Four Seasons, Kimpton, and Marriott). The remainder of the companies analyzed were grocery and health care organizations, both of which share human resources issues with the hospitality industry, such as long operating hours, relatively high turnover, and relatively low pay. The innovative human resources practices isolated in …
The Contagion Effect: Understanding The Impact Of Changes In Individual And Work-Unit Satisfaction On Hospitality Industry Turnover, Timothy R. Hinkin Ph.D., Brooks Holtom Ph.D., Dong Liu Ph.D.
The Contagion Effect: Understanding The Impact Of Changes In Individual And Work-Unit Satisfaction On Hospitality Industry Turnover, Timothy R. Hinkin Ph.D., Brooks Holtom Ph.D., Dong Liu Ph.D.
Timothy R. Hinkin
This report describes a two-year longitudinal study examining the effects on employee turnover of the change in individual and unit levels of satisfaction. Analyses of data collected from 5,270 employees in 175 business units of a hospitality company demonstrate that changes in an individual’s level of satisfaction affect that person’s turnover decisions. More important, unit-level job satisfaction change and its dispersion jointly affect the individual’s satisfaction change and the overall turnover rate in a unit, in what can be termed a “contagion effect.” As the work environment becomes more positive (employees are satisfied) and overall satisfaction in the unit increases …