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Theses and Dissertations

1994

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Institution
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Full-Text Articles in Business

Factors In Human-Computer Interface Design (A Pilot Study), Susan Stewart Dec 1994

Factors In Human-Computer Interface Design (A Pilot Study), Susan Stewart

Theses and Dissertations

The DoD has budgeted over $9.8 billion for 1995 for information technology, yet many government office workers let their existing systems sit idle. This thesis explores why these computers are sitting idle. This researcher's initial hypothesis was that certain features of the human-computer interface can positively or negatively affect efficiency, retention, and satisfaction level of workers. Although some research is being done in this area, interfaces continue to be of poor quality, especially in the DoD, where long procurement cycles, forced purchases, and limited budgets result in out-of-date software. Intuitively most programmers know the human-computer interface impacts on a person's …

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Life Cycle Costs Of Alternatives For F-16 Printed Circuit Board Diagnosis Equipment, Kent R. Montgomery, Clifford B. Thorstenson Dec 1994

Life Cycle Costs Of Alternatives For F-16 Printed Circuit Board Diagnosis Equipment, Kent R. Montgomery, Clifford B. Thorstenson

Theses and Dissertations

This study analyzes two alternatives for printed circuit board (PCB) diagnosis for the F-16 depot PCB repair shop from a life cycle cost (LCC) perspective. Alternative 1 assumes the use of the current F-16 automatic test equipment (ATE) while Alternative 2 augments the current ATE with infrared imaging test equipment. Infrared imaging is a developed technology that is currently available to the Air Force in a commercial-off-the-shelf (COTS) form. Using the Cost Analysis and Strategy Assessment (CASA) Life Cycle Cost (LCC) Model and data from the DL41 database on F-16 PCBs this study determined that over the current expected life …

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An Analysis Of The Extent To Which Humor Is Accepted And Employed In The Workplace For The Enhancement Of Productivity And Creativity, Jonathan R. Specht, Paul D. Tobin Dec 1994

An Analysis Of The Extent To Which Humor Is Accepted And Employed In The Workplace For The Enhancement Of Productivity And Creativity, Jonathan R. Specht, Paul D. Tobin

Theses and Dissertations

Today's business literature is filled with discussions of the many benefits humor can bring to the work environment. Two of these purported benefits, namely, the enhancement of workplace productivity and the enhancement of workplace creativity, have attracted the attention of modern managers challenged with keeping their organizations competitive despite dwindling financial and human resources. Unfortunately, little research has been done to date which actually demonstrates a link between the existence of workplace humor and improved levels of productivity and creativity. Without this demonstration of causality, most managers are reluctant to invest corporate resources in pursuit of workplace humor despite its …

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Evaluation Of An Air Force Information Resources Management (Irm) Overview Course, Joseph L. Cox, Brenda R. Forcht Dec 1994

Evaluation Of An Air Force Information Resources Management (Irm) Overview Course, Joseph L. Cox, Brenda R. Forcht

Theses and Dissertations

The federal government has passed laws and issued directives recognizing that information is a valuable national resource. To help assure that Air Force information managers are capable of implementing policy in support of such laws and directives, the Secretary of the Air Force's Directorate of Information Management (SAF-AAI) directed a team from the Air Force Institute of Technology (AFIT) to design and construct an exportable course to provide an overview of information resources management (IRM) concepts and principles. Such an IRM overview course was completed in the Summer of 1994. The authors evaluated this course quantitatively and qualitatively. During a …

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An Analysis Of The Effectiveness Of Records Management, Dale R. Austin, Peter M. Moseley Dec 1994

An Analysis Of The Effectiveness Of Records Management, Dale R. Austin, Peter M. Moseley

Theses and Dissertations

This research was performed for the dual purpose of defining effectiveness as it applies to the field of records management (RM) and studying the impact of Document Librarian (DL) on the productivity of Air Force records managers. The main thrust of the study was to define effectiveness for RM because no standard existed. The definition was generated through a Delphi process with a group of RM experts and took four rounds to achieve acceptable consensus. The Delphi process evaluated major areas which a RM system must perform. DL is a RM software package developed jointly by Air Force Material Command …

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A Model For Merging Information Systems: A Case Study Of The Air Force Material Command Merger, John A. Ellis, Matthew T. Pirko Dec 1994

A Model For Merging Information Systems: A Case Study Of The Air Force Material Command Merger, John A. Ellis, Matthew T. Pirko

Theses and Dissertations

As the Department of Defense continues to shrink, downsizing and rightsizing are terms that often indicate that changes are inevitable to many military units and organizations, some of these changes result in organizational mergers. One of the critical areas for such mergers lies within getting the information systems of the premerger organizations to work together. This thesis presents a model for merging information systems as part of an organizational merger. The proposed model, synthesized from existing technical and non- technical models and guidelines, addresses five key areas for consideration for a successful information systems merger. Those areas are: (1) Organizational …

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Cost And Schedule Benchmarks For Defense Acquisition Contracts, Glenn W. Buchfeller, Donald E. Kehl Sep 1994

Cost And Schedule Benchmarks For Defense Acquisition Contracts, Glenn W. Buchfeller, Donald E. Kehl

Theses and Dissertations

Managers of Department of Defense programs would benefit from having cost and schedule benchmarks that are based on the historical performance of similar programs. This research generated cost and schedule variance in percent benchmarks for 48 collectively exhaustive and mutually exclusive categories of DoD contracts. The ANOVA nested design methodology was used to compare these cost and schedule benchmarks across related categories of contracts to determine if the benchmarks were statistically significantly different. Such statistical difference would ensure program managers had a very specific tool tailored to their unique needs. Due to some relatively small sample sizes in the study, …

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The Role Of The Federal Government In The Civilian Conversion Of Military Installations: A Case Study Of Gentile Air Force Station, Jodie L. Eshbach, Calvin S. Hall Sep 1994

The Role Of The Federal Government In The Civilian Conversion Of Military Installations: A Case Study Of Gentile Air Force Station, Jodie L. Eshbach, Calvin S. Hall

Theses and Dissertations

In 1988, the Department of Defense DOD began a massive series of military base closures. Communities affected by these closures must contend with regulations of numerous agencies which impact the closure process. Since 1961, DODs Office of Economic Adjustment OEA has assisted communities in their attempts to recover from effects of base closures. In the 1980s and 1990s, the governments level of involvement increased it added the Air Force Base Conversion Agency AFBCA and the Base Transition Office BTO to assist communities recovery efforts. Through a review of historical data, a case study of the conversion activities at Gentile Air …

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An Analysis Of The Effect Of Personnel Drawdown Initiatives On Aircrew Experience, Keith L. Hedgepeth, Lennie J. Simpson Sep 1994

An Analysis Of The Effect Of Personnel Drawdown Initiatives On Aircrew Experience, Keith L. Hedgepeth, Lennie J. Simpson

Theses and Dissertations

This study analyzes the effects of personnel reduction initiatives on aircrew experience levels of Air Force pilots and navigators. Four key measures of experience were defined, including total flight hours, flying hours in Primary Assigned Aircraft PAA, total hours at time of upgrade to instructor, and total PAA hours at time of upgrade to instructor. Three objectives were established for this study. These objectives measured the degree of change in overall aircrew experience for pilots and navigators in six major weapon systems, to determine if changes in aircrew experience varied by weapon system, and if changes in aircrew experience varied …

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An Analysis Of The Effects Of Lean Logistics On The Current Air Force Reparable Pipeline: A Simulation Study, Tracey L. Hill, William N. Walker Sep 1994

An Analysis Of The Effects Of Lean Logistics On The Current Air Force Reparable Pipeline: A Simulation Study, Tracey L. Hill, William N. Walker

Theses and Dissertations

This research investigates the effect of Lean Logistics proposals on the current Air Force repairables pipeline. Lean Logistics proposes reducing reparable asset levels at operating bases, reducing transportation time between bases and depots, and reducing depot repair times. Computer simulation is used as a tool to perform a 3X3X3 full factorial experiment to determine the effects of the Lean Logistics proposals on fully mission capable aircraft and transportation cost. Results indicate that lean Logistics outperforms the current repairables pipeline in term of fully mission capable aircraft. A cost benefit analysis is performed to determine the trade offs between transportation costs …

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Measuring Customer Satisfaction: Practices Of Leading Military And Commercial Service Organizations, Daniel M. Hodgkiss, Manuel F. Casipit Sep 1994

Measuring Customer Satisfaction: Practices Of Leading Military And Commercial Service Organizations, Daniel M. Hodgkiss, Manuel F. Casipit

Theses and Dissertations

This research effort studied the customer satisfaction programs of six quality award winning service organizations in the military and commercial sectors. The purpose of the study was to assess the applicability of a general set of guidelines on measuring customer satisfaction for service organizations. This study discusses customer satisfaction, the importance of measuring customer satisfaction, guidelines regarding customer satisfaction, and the common practices of award winning service organizations. This study found that the common practices among service organizations provide support for the establishment of a general set of guidelines for measuring customer satisfaction. Universally applicable guidelines are listed and situationally …

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The Certification Program, Training, And Competencies--An Examination Of The Air Force Contracting Work Force's Response To The Sufficiency Of Professional Training, Patty L. Jones, Suzanne Staugler Sep 1994

The Certification Program, Training, And Competencies--An Examination Of The Air Force Contracting Work Force's Response To The Sufficiency Of Professional Training, Patty L. Jones, Suzanne Staugler

Theses and Dissertations

This study determined to what extent AF contracting personnel training needs are sufficiently being satisfied by the current DoD training as outlined in DoD 5000,52M. A convenience sample was employed. 499 surveys were administered to Professional Continuing Education students for various level I through III courses. 320 surveys were used for the data base, achieving a 64.1 response rate. The results of this study show that the training requirements were viewed as sufficiently ensuring that the AF has a mission ready professional work force by slightly more than half of the respondents. However, the training component was ranked as the …

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Cost-Schedule Control Systems Criteria Interpretation Differences Between The Dod And Its Contractors, Brian E. Hoffmann Ii, Johnny Wilson Sep 1994

Cost-Schedule Control Systems Criteria Interpretation Differences Between The Dod And Its Contractors, Brian E. Hoffmann Ii, Johnny Wilson

Theses and Dissertations

This study attempted to identify the major interpretive differences of the Cost/Schedule Control Systems Criteria (C/SCSC) between Department of Defense DoD and contractor performance management professionals, and to understand why these differences occurred. As the study progressed, its focus shifted to an evaluation of the Interpretive Guide, an Air Force Institute of Technology AFIT published document used to assist in the understanding of the criteria elements. The objective of the evaluation was to determine if the Interpretive Guide’s explanations of the criteria elements were in consonance with the intent of the criteria and with current practice in the field of …

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An Assessment Of Factors That Affect The Employment Of Alternative Dispute Resolution Techniques To Resolve Contract Disputes, Jeffrey T. Journey, Bradley T. Riddle Sep 1994

An Assessment Of Factors That Affect The Employment Of Alternative Dispute Resolution Techniques To Resolve Contract Disputes, Jeffrey T. Journey, Bradley T. Riddle

Theses and Dissertations

This study investigated the factors which potentially influence contracting and legal professionals’ decisions to employ Alternative Dispute Resolution ADR techniques to resolve contract disputes. A literature review revealed that unawareness, excessive oversight, lack of management support, over-regulation, and interdisciplinary conflict on acquisition teams are or have been the most prominent factors discouraging the use of ADR. An additional background investigation determined that the United States Army, the Army Corps of Engineers, and the Navy had extensive experience and expertise regarding ADR use. Therefore, surveys over 250 were administered to various contracting and legal offices throughout these agencies, of which 57 …

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Defective Pricing: An Analysis Of Factors Affecting Sustention Rates And Disposition Times, Tracey D. Kop Sep 1994

Defective Pricing: An Analysis Of Factors Affecting Sustention Rates And Disposition Times, Tracey D. Kop

Theses and Dissertations

Defective pricing occurs when contractors fail to disclose current, accurate, and complete cost or pricing data in their proposals. Failure to submit valid data entitles the government to a refund in the amount of overpayment. With the current backlog of overage defective pricing cases and the continuing decline in sustention rates, a better understanding of the factors affecting timely and successful recoupment of defective pricing funds is needed. This research identifies factors which significantly affect sustention rates and disposition times and presents models to predict both rates and times. Factors were identified through a literature review and interviews with defective …

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The Effects Of Three-Dimensional Graphs On Decision Making, Anita E. Latin, Anthony L. Villanueva Sep 1994

The Effects Of Three-Dimensional Graphs On Decision Making, Anita E. Latin, Anthony L. Villanueva

Theses and Dissertations

The objective of this thesis was to determine whether or not, and by how much, three-dimensional graphs are more accurate and efficient than two- dimensional graphs and tables when presenting alternatives to decision makers. A graphical experiment was designed using a microcomputer. This experiment presented a business scenario to test Air Force Institute of Technology AFIT Professional Continuing Education PCE students. The experiment attempted to determine how well DoD decision makers accurately and efficiently performed elementary data collection tasks using various graphs or tables. The experiment used a randomized order within-subject factorial design with repeated measures. The factorial experiment was …

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An Investigation Of Integrated Product Development: A Case Study Of An F-22 Prime Contractor, Stephanie Lopez Sep 1994

An Investigation Of Integrated Product Development: A Case Study Of An F-22 Prime Contractor, Stephanie Lopez

Theses and Dissertations

This research investigates the effects of implementating the Integrated Product Development IPD philosophy in a major acquisition program, specifically an F-22 Advanced Tactical-Fighter Prime Contractors IPD implementation The population of the study consists of employees of the prime contractor working directly with IPTs on the F-22 program. A survey with closed- ended questions and open-ended statements was used to collect data. The survey was pretested on F-22 SPO personnel to increase survey reliability. Survey results indicate that this prime contractor is having difficulty implementing IPTs. The IPT structure in this company does not seem to have improved the ability of …

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Logistics Control Facility: A Normative Model For Total Asset Visibility In The Air Force Logistics System, Eric C. Lorraine, Michael E. Michno Sep 1994

Logistics Control Facility: A Normative Model For Total Asset Visibility In The Air Force Logistics System, Eric C. Lorraine, Michael E. Michno

Theses and Dissertations

Computer simulation was used to evaluate the impact of a Logistics Control Facility LCF with a Total Asset Visibility TAV system on the AF logistics systems ability to support a weapon system. For this study, the B-1B was chosen as the weapon system of interest. Two performance measures, expected fully mission capable rates and expected pipeline quantities, were used to evaluate the simulation results. Two-sample tests were used to compare the current logistics configuration of the B-1B with the same configuration, but with an LCF controlling the movement of assets. The expected FMC rate performance measure showed significant results while …

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Benchmarking Customer Service Practices Of Air Cargo Carriers: A Case Study Approach, Patrick D. Lozon, Michael B. Mcdaniel Sep 1994

Benchmarking Customer Service Practices Of Air Cargo Carriers: A Case Study Approach, Patrick D. Lozon, Michael B. Mcdaniel

Theses and Dissertations

This study used the benchmarking process incorporated in a case study approach to determine what the Air Force could learn from the commercial air cargo carriers in regard to customer service practices. The air cargo industry leaders were determined through a previous study to be United Parcel Service, Federal Express, Emery Air Freight, Airborne Freight, DHL Airways, and Burlington Air Express. In addition, the 437th Aerial Port Squadron APS at Charleston AFB South Carolina was the Air Force representative in the benchmarking study. Interviews with air cargo managers were conducted at each carrier’s main hub and at Charleston AFB. The …

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Organic Maintenance Performance Measurement: A New Approach, John S. Nehr, William G. Queener Sep 1994

Organic Maintenance Performance Measurement: A New Approach, John S. Nehr, William G. Queener

Theses and Dissertations

The growing role of Air Force Air Logistics Centers ALC in complex, multiyear developmental programs increases the need for effective cost and schedule performance measurement. In order to effectively manage these activities, timely and accurate cost and schedule information must be collected and compared with an established baseline. The ALCs need a new management technique which facilitates this type of performance measurement. A proven approach to cost and schedule performance measurement in weapon system acquisitions is Earned Value EV. This approach, required of contractors who are subjected to the CostSchedule Control Systems Criteria CSCSC, allows the program manager to obtain …

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A Meta-Analytic Study Of Downsizing: Behaviors And Attitudes Prevalent Among Supervisors, Donald A. O'Hare, Carmine F. Vilardi Sep 1994

A Meta-Analytic Study Of Downsizing: Behaviors And Attitudes Prevalent Among Supervisors, Donald A. O'Hare, Carmine F. Vilardi

Theses and Dissertations

Current research into the effect of downsizing, restructuring, and force reduction on employees has approached the issue many possible vantage points it has focused on the victims, the survivors, and sometimes both. Researchers in management science and psychology explain responses we can expect from survivors of such a corporate upheaval. These effects are of particular interest to supervisors, because they will inevitably face a workforce, at least partially staffed with such survivors. To clarify possible attitudes and behaviors in tomorrow’s work environment, our study tied together, through meta- analysis, results of studies on survivors of a downsized organization. The completed …

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An Evaluation Of Department Of Defense Contractor's Cost Performance, John M. Pletcher, Jane C. Young Sep 1994

An Evaluation Of Department Of Defense Contractor's Cost Performance, John M. Pletcher, Jane C. Young

Theses and Dissertations

This study examines the cause of cost overrun recoveries within Department of Defense DoD contracts. In this time of extremely limited congressional funding, it is crucial the DoD avoid cost overruns. Information provided to contracting officers and contractors which would help avoid cost overruns would prove extremely valuable to the DoD. This study attempts to address this problem in two ways determine the cause of overrun recoveries determine whether a statistical difference in cost and schedule performance exists among DoD contractors. Interviews, document reviews, and a two-sample t- test were used to analyze the contracts that recovered from early cost …

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Worldwide Warehouse: A Customer Perspective, Hugo A. Quintero, Carlos A. Valadares Sep 1994

Worldwide Warehouse: A Customer Perspective, Hugo A. Quintero, Carlos A. Valadares

Theses and Dissertations

Under a global climate of increasing economic difficulties and declining defense budget, every opportunity for better use of available resources must be explored. The Worldwide Warehouse WWW Program is being developed as a solution for the excess inventory problem experienced by the Foreign Military Sales FMS countries. The rationale behind the program includes the idea of releasing resources tied to inactive inventory so those resources can be used to improve support and readiness of active inventory. The purpose of this study us to determine to what extent the WWW Program, as initially defined, is perceived by its intended customer the …

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An Investigation Into The Pitfalls, Consequences, And Best Practices During The Evaluation, Negotiation And Award Phases Of A Source Selection In Afmc Product Centers, Scott A. Savoie Sep 1994

An Investigation Into The Pitfalls, Consequences, And Best Practices During The Evaluation, Negotiation And Award Phases Of A Source Selection In Afmc Product Centers, Scott A. Savoie

Theses and Dissertations

Source Selection is the process used by the Federal government to select contractors for large, complex and important requirements. Recent studies have indicated that the in experience of source selection personnel continues to be a significant problem in source selections. Air Force Federal Acquisition Regulation Appendix AA requires that lessons learned be compiled at the conclusion of every source selection. Unfortunately, there has been little success in organizing this information into a coherent training guide. This research attempts to fill this gap by using source selection experts to identify source selection pitfalls, their consequences, and the best practices to avoid …

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The Procurement Of Non Developmental Items: Pros And Cons, Giorgio Scappaticci Sep 1994

The Procurement Of Non Developmental Items: Pros And Cons, Giorgio Scappaticci

Theses and Dissertations

The acquisition of a new weapon system and its sophisticated components has become an extremely critical issue for every country, because costs associated with the development of the system have grown significantly. In order to reduce those costs and maintain an efficient system of defense procurement the Congress recommended a wider use of Non-developmental Items NDI into weapon systems and the application of commercial practices when buying NDI. This research examines the acquisition of commercial items as they exist under current statute and regulation, and how they will be handled in the future. The research involved interviews with high-level DOD …

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Cost Management Competencies For Department Of Defense Program Managers, Brent R. Baxter, Kurt R. Bolin Sep 1994

Cost Management Competencies For Department Of Defense Program Managers, Brent R. Baxter, Kurt R. Bolin

Theses and Dissertations

The magnitude of money involved in the acquisition of defense systems and the public scrutiny resulting from cost overruns and program failures make cost management competence critical to program success. This research examined the cost management competencies required of defense program managers. A cost management competency model was developed from a foundation of past research. The model was evaluated through a mail survey of 682 intermediate and senior level military program managers in Air Force Materiel Command. The results provided by the 330 respondents indicate that 29 of the 47 competencies in the model were valuable to the program managers. …

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Quality Improvement Analysis Of The Air Force Aircraft Maintenance And Munitions Officers Course, Jeffrey T. Acred, James R. Witter Sep 1994

Quality Improvement Analysis Of The Air Force Aircraft Maintenance And Munitions Officers Course, Jeffrey T. Acred, James R. Witter

Theses and Dissertations

Previous research concerning aircraft maintenance officer training focused on the content of the training curriculum of the Aircraft Maintenance and Munitions Officers Course AMMOC. Conversely, this study sought improvement in aircraft maintenance officer training by evaluating the guidance and support provided to AMMOC. Two methods were employed for identifying such opportunities. First, a descriptive model of the training system supporting AMMOC was developed and analyzed. Second, feedback was solicited from AMMOC instructors through the use of a two-round Delphi. The Delphi was employed to develop a consensus among the instructors regarding what improvement opportunities existed and potential means for taking …

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Review Of Factors Impacting Cost Benefit Analysis (Cba) For Implementing Improvements To The Air Force Technical Order System, Susan J. Bergin, Terry A. Parsons Sep 1994

Review Of Factors Impacting Cost Benefit Analysis (Cba) For Implementing Improvements To The Air Force Technical Order System, Susan J. Bergin, Terry A. Parsons

Theses and Dissertations

This research focused on developing a Cost Benefit Analysis process for Program Managers to implement when deciding what technical order format-- paper, computerized or automated--to purchase. Factors which determined the outcome are costs life cycle cost considering technical order format qualitative issues characteristics which are benefits of a technical order format and system responsiveness time required to develop or modify a technical order in each format. A literature review revealed problems with the paper technical order format, management infrastructure, quantitative cost estimates for different formats, and different techniques which could be used for a cost benefit analysis. Structured interviews were …

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The Projected Effects Of A Paperless Information System On The Productivity Of The Air Force Institute Of Technology Evaluations And Admissions Division, Richard A. Bihary, Roy C. Shrader Sep 1994

The Projected Effects Of A Paperless Information System On The Productivity Of The Air Force Institute Of Technology Evaluations And Admissions Division, Richard A. Bihary, Roy C. Shrader

Theses and Dissertations

The Air Force Institute of Technology Admissions/Registrar Directorate (AFIT/RR) has a need to improve and expand services using a smaller operating budget. One promising solution is to eliminate the paperwork required to perform the AFIT/RR functions. To assist AFIT/RR managers in evaluating alternatives, this thesis determines the nature and extent to which a paperless information system affects the productivity of the Air Force Institute of Technology Evaluations and Admissions Division (AFIT/RRE). The DoD definitions of productivity are used in this thesis. Based on these definitions, the hours per unit of work (HPU) is chosen as the measure of productivity. Baseline …

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Using Parametric Cost Models To Estimate Engineering And Installation Costs Of Selected Electronic Communications Systems, John L. Bosworth Ii, Ronald J. Wiechmann Sep 1994

Using Parametric Cost Models To Estimate Engineering And Installation Costs Of Selected Electronic Communications Systems, John L. Bosworth Ii, Ronald J. Wiechmann

Theses and Dissertations

This study developed a set of cost driver definitions for use by the Communications. Systems Center CSC, headquartered at Tinker AFB, Oklahoma. CSC is responsible for the engineering and installation of a dozen types of ground-based electronic communication and navigation systems, ranging from mobile radio systems to base telephone switches and air traffic control systems. Under changes brought about by the implementation of the Defense Business Operating Fund DBOF, the Communications System Center is searching out new customers and new cost estimating methodologies to improve customer service. The definitions were used to gather historical data of equipment, engineering, and installation …

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