Business Commons^™

Lean Six Sigma And The Australian Business Excellence Framework: An Exploratory Case Within Local Government, Oriana Price, Matthew P. Pepper, Matthew Stewart

Faculty of Business - Papers (Archive)

Purpose The purpose of this paper is to examine a contextualized local government case study of the application of Lean Six Sigma (LSS) in conjunction with the Australian Business Excellence Framework (ABEF) to highlight the importance of a good strategic fit between LSS and organizational objectives before implementation.

Design/methodology/approach A local government council is used in a case study-based approach. Organizational artefacts and documents were used for data collection in conjunction with interviews from senior executives within the organization.

Findings Results indicate that when used in conjunction with the ABEF, LSS provides focus on organizational learning practices embedded within the …

Disclosing Volunteers As 'Human Capital': Analysing Annual Reports Of Australian Emergency Services Organisations, Yoke J. Berry, Michael L. Jones

Faculty of Business - Papers (Archive)

Annual reports of 11 volunteer-based emergency services organisations were analysed to determine how volunteers are valued in terms of human capital. A simple method was designed to enable comparison between agencies on nine categories of human capital being volunteer numbers, gender, age, length of service, diversity (three types), training and awards. The results were compared to the disclosure of the same categories pertaining to paid staff. Results showed that narratives of annual reports gave recognition and praise to volunteers but human resources sections reported primarily on paid staff. Data on volunteer numbers and diversity are poorly reported in many annual …