Business Commons^™

Online Fan Communities: Welcoming Behavior, Brand Community Markers, And Multiple Identities In Sports Fandom, Blaine R. Huber

Doctoral Dissertations

Online fan communities have revolutionized the way sport consumers engage with fellow fans and the sports product. The traditional regional boundaries that once characterized sports fandom have been mitigated by the emergence of new media, social media platforms, and online fan communities. This dissertation explores the non-geographically bound nature of contemporary sports fan communities, examining the evolving dynamics of fan behavior in the digital age. In Study 1, an interactional perspective is employed to explore online fan socialization. The focus is on how new fans' self-presentation influences acceptance within NFL team-specific Reddit communities. Utilizing data mining, textual analysis, and qualitative …

Essays On Sales Force Turnover And Job Satisfaction, Hossein Hashemi Bahramani

Doctoral Dissertations

Salespeople are among the most valuable resources of a firm. The salesperson’s roles in value realization includes translating a firm’s offerings into financial and relational rewards, co-creating value with customers, and forming and maintaining business relationships. Thus, retaining salespeople and enhancing their job satisfaction are among the top priorities of managers and the focus of this dissertation. This dissertation presents three essays in sales management. Essay 1 provides a quantitative synthesis of turnover literature using meta-analytical methods. Using 129 samples of 36,436 salespeople, this study conceptualizes the antecedents of salesperson turnover into 30 unique groups and presents a bivariate meta-analysis …

Essays On Salesperson’S Motivation And Job Satisfaction-Performance, Claire H. Cha

Doctoral Dissertations

Salesforces are important to firms as they drive a significant part of the firm’s brand, financial, and relational performance. Salesforce performance, job satisfaction, and motivation have remained key topics of interest to practitioners as well as researchers (Hansen & Levin, 2016; Pullins, 2001; Williams & Plouffe, 2007). This dissertation includes three essays. Essay 1 aims to address a lingering question theoretically and managerially. What is the relationship between satisfaction and performance? That question is assessed with a unique longitudinal simultaneous design to test four leading hypotheses of the causal relationship between salespeople’s job satisfaction and performance. The study’s design addresses …

Resource Allocation In Subsidy Welfare Programs: Managerial Insights For Nonprofits, Governments, And Service Providers, Wei Wei

Doctoral Dissertations

Subsidy welfare programs provide financial assistance to economically disadvantaged individuals and families to access essential and life-altering services (e.g., education, child care, and housing) that they might not otherwise have access to. Access to these services is considered critical to achieving a better and more sustainable future for all. As such, these high-quality services are directly related to several United Nations Sustainable Development Goals, which were adopted as a universal call to action to end poverty, save the planet and improve the lives and prospects of everyone, everywhere." In particular, the need for these affordable and high-quality services has been …

The Importance Of Fairness Perceptions: The Effect Of Icfr Audit Reporting Options And Focus Of Auditor Behavior On Management Defensiveness, Aubrey R. Whitfield

Doctoral Dissertations

Unlike financial statement audits, auditor reporting requirements for audits of internal control over financial reporting (ICFR) prohibit auditors from issuing a qualified opinion (i.e., only unqualified or adverse opinions are permitted). Using an experiment with experienced financial reporting managers, this study explores how managers’ perceptions of the unfairness of the ICFR reporting requirements influence their judgments when audit issues arise. Based on fairness heuristic theory, I predict that managers are more defensive when the auditor is not permitted to issue a qualified opinion on the audit of ICFR (compared to the auditor being able to issue a qualified opinion) due …

Investigation Of Privacy Within Health Marketing, Digital Activism, And International Contexts, Alec N. Slepchuk

Doctoral Dissertations

Privacy, which has a long history of academic inquiry across multiple disciplines, is critically important to modern marketing. Advances in digital information technologies have allowed marketers to provide personalized services to consumers at the cost of their privacy. However, as new technologies increase privacy tensions across all facets of life, so does the need for situational scholarship on privacy. This dissertation uses a variety of datasets, theories, and analytical methods to examine three important privacy contexts: healthcare (industry), activists (actors), and countries (nations). Essay 1 draws on justice theory to examine the role of fairness in consumers’ decision to use …

Women’S Professional Sport And Stigma, Risa Isard

Doctoral Dissertations

Women’s sport has recently seen historic growth across the United States as new leagues launched and existing leagues reached new heights. Despite notable wins, sport remains a male-dominated institution and women’s sport does not always receive the respect it deserves. Indeed, evidence suggests women’s sport is devalued, enduring a unique stigma. Thus, the purpose of this dissertation is to explore the impact of stigma on fans of and employees working in women’s sport. I do this through three studies. In Study 1, I use reflexive autobiography to begin to develop a theoretical understanding of women’s sport fans’ experiences with stigma …

The Disparate Effects Of Non-Reliance Restatements On Retail And Institutional Investor Trading, Jason T. Bangert

Doctoral Dissertations

The SEC seeks to mandate disclosures that effectively inform retail investor decision making. To evaluate these efforts, I investigate how retail investors, relative to institutional investors, process non-reliance restatements. I find that both retail and institutional investors revise expectations about firm value and modify investment decisions following these disclosures. However, in contrast to regulator efforts, the results suggest that the costs to process non-reliance restatements are disproportionately high for retail investors. Specifically, individuals tend to disagree regarding the implications of these disclosures for firm value, whereas institutions tend to draw similar inferences. Moreover, individuals take significantly longer than institutions to …

Broker Conflict Of Interest Mitigation Efforts And Mutual Funds: Evidence From The 2016 Department Of Labor Fiduciary Rule, Connor Kasten

Doctoral Dissertations

This dissertation utilizes the 2016 Department of Labor (DOL) Fiduciary Rule to analyze the impact of efforts to mitigate broker conflicts of interest on mutual funds. The first chapter examines the effect of the Fiduciary Rule on mutual fund investment. Specifically, I look at changes in the composition of funds available for investment and fund flows during and after the implementation of the Fiduciary Rule. I find that investment companies shifted away from offering investments with broker compensation by eliminating commissioned loads on existing funds, removing funds with broker compensation, and adding funds without broker compensation. This change in investment …

Improving Customer Experience Throughout The Customer Journey In The Big Data Era, Mohammad Saljoughian

Doctoral Dissertations

My PhD dissertation focuses on how firms should adapt their strategies to improve customer engagement throughout customer journey. My first paper examines firm-customer conversations on social media. Many firms struggle with how to craft their messages in conversations with customers on social media, and the lack of guidance for interacting with customers is among the top social media challenges reported by firms. The problem is compounded by the fact that these conversations take place in different, simultaneous threads, each of which potentially requiring a different approach. This paper studies how firms can adapt their responses in individual social media conversations …

Firm Transparency Of Risk Oversight: An Examination Of Cybersecurity Governance Disclosures, Laurie E. Ereddia

Doctoral Dissertations

In this study, I examine factors associated with firm transparency of board oversight using the setting of cybersecurity risk. The SEC requires that, to the extent cybersecurity risks are material, firms must disclose the nature of the board’s role in overseeing the management of that risk, allowing investors to assess how the board is fulfilling its risk oversight duties. Using textual analysis, I identify 2,921 firms that report material cybersecurity risk factors in their annual reports. From these firms’ 2021 proxy statement filings, I hand collect data relating to 12 different elements of cybersecurity board oversight and create an overall …

Two Essays On Using Data Manipulation To Justify Biased Reports, Cody Lu

Doctoral Dissertations

An important aspect of data-generated metrics is the degree to which they can be manipulated by users. Agents providing reports often (a) have incentive conflicts with principals and (b) have access to and an ability to manipulate data used in those reports. This study investigates how data manipulation affects advisors’ tendency to provide biased recommendations when incentives between advisors and advisees are misaligned and aligned. Drawing on theories in deception and persuasion, I posit that, when incentives are misaligned, advisors will provide a more biased recommendation when the evidence used to support their recommendation is more manipulable. I also predict …

Local Ipos And Retail Investor Trading, Guanhuan Wang

Doctoral Dissertations

This paper examines how salient events affect retail investors’ trading behavior. Using data on households’ trading records from a large discount broker between 1991 and 1996, I find that Initial Public Offerings (IPOs) significantly increase the trading activities of local retail investors of stocks in the same industry over the subsequent year. The effect is stronger for less sophisticated investors and investors who live closer to the IPO firm’s headquarters, consistent with salience as the channel. I also find that retail investors are net buyers of stocks right after the local IPOs and become net sellers after a year and …

A Collaborative Autoethnography: Your Passport To Immigrant Women Of Color Leader's Stories Of Identity Exploration And Leadership Barriers And Possibilities, Fraylanie Adan Aglipay

Doctoral Dissertations

The study of the personal and career narratives of immigrant Women of Color can lead to more appropriate standards in mainstream work environments and to the expansion of professional leadership opportunities for immigrant Women of Color. The experiences of immigrant Women of Color leaders are varied and complex, with each leader’s experience offering unique perspectives on their leadership journey. Additionally, it is important to analyze their identities because they contain multiple layers, serving as the foundation that has shaped them into the authentic leaders they are today. As scholars, researchers, and activists, we have a duty to address the lack …

Debris Of Progress: A Political Ethnography Of Critical Infrastructure, Ethan Tupelo

Doctoral Dissertations

In this dissertation, I advance a political ethnography of critical infrastructure to better understand terminal capitalism, in which the waste products of commodification and resource depletion are destroying the ecological systems that support life. My object of study is the massive disjuncture between individual knowledge and intention, and these catastrophic collective planetary outcomes. Theoretically, I develop critical infrastructure theory to diagnose these destructive structures. By “infrastructure,” I mean systems of material and discursive flows fundamental to sedentary human organization, connecting local actions with global systems. Such infrastructure is “critical” in three senses: A) denoting the most important forms of infrastructure …

The Role Of Data (Deletion) Permission Frames, Data Sensitivity, Audiences, And Defaults On Consumers’ Willingness To Share Personal Information, Smriti Kumar

Doctoral Dissertations

General Data Protection Regulation (GDPR) and California Consumers’ Protect Act (CCPA) provide a set of provisions to regulate marketers’ processing of consumers’ personal data. One of these provisions is to offer consumers the ‘right to erasure' or ‘right to be forgotten.’ These regulations recommend that firms enable consumers to delete some or all of their personal information from the firm’s databases permanently if desired (Palmer 2019). Firms are struggling to figure out how to give consumers options to delete their data. Moreover, managers are not sure to what extent will consumers delete their data, if given an option to delete. …

Three Essays On The Destination Performance Measures And Objective Quality Of Life Indicators, Adiyukh Berbekova

Doctoral Dissertations

Over the last two decades, the topic of quality of life (QoL) in tourism has gained momentum and generated a plethora of studies focusing on the effects of tourism on the QoL and wellbeing of visitors, local communities, and industry workers. Despite the rich literature concentrating on the probable antecedents of subjective QoL among important tourist stakeholders, there are a few studies that investigate the relationship between performance and objective QoL measures. In these three essays, the link between traditional performance measures, widely used to assess the performance of tourism destinations, and objective QoL indicators is explored. The first essay …

Three Essays On Climate Finance And Machine Learning In Financial Studies, Huan Kuang

Doctoral Dissertations

This dissertation focuses on climate finance and explore how to incorporate machine learning techniques into financial research. In the first chapter, we focus on climate innovation. Through a novel design to link climate risk and the U.S. firm patents related to climate change mitigation technologies (CCMTs), we find that CCMT innovations generate significant economic value. These innovations are effective in mitigating firms’ carbon risk. We also find that adoption of a new patent classification scheme has promoted more CCMT innovations in the United States. However, we find mixed evidence on firms’ carbon risk and their CCMT innovation activities. Our work …

Hospital-Physician Integration And Physician Collaboration: Implications For Care Efficiency And Outcomes, Hui Jia

Doctoral Dissertations

This thesis focuses on healthcare operations management and consists of two essays that investigate empirically how the relationship between physicians and hospitals and the relationship between peer physicians, respectively, affect clinical care outcomes and care efficiency.

In the first essay, I study hospital-physician integration as a type of organization-service provider relationship. Many prior studies have provided insights into the benefits of a tight collaboration between hospitals and physicians. However, neutral and even negative effects of this relationship on healthcare performance have been observed and discussed in the literature. This mixed evidence points to a need for further study to elucidate …

Kitchen Invasion: Restaurants’ Business Model Innovations During The Covid-19 Crisis, Jaewoo Jung

Doctoral Dissertations

My dissertation explores how and why firms facing the same exogenous threats react differently, leading to different business model innovation (BMI) processes. I examine BMI in a context that has been hard-hit by COVID-19 pandemic restrictions—the restaurant industry. Employing a mixed-method research design, I conducted a longitudinal, inductive comparative case study of 17 restaurateurs in the same geographic region to explore how they have responded to the pandemic and how their BMI unfolded over time. To generalize my understanding of these processes, I then analyzed large-scale media data about the restaurant industry using topic modeling. In this quantitative analysis, I …

Playing The Game: Video Games And Video Game Streaming Platforms As Marketing Communication Channels, Roman Welden

Doctoral Dissertations

While video games are generally viewed as a form of entertainment for a small subset of people, in reality they provide a channel for nearly 3.2 billion people to interact with others and offer multiple pathways for marketers to interact with consumers. Pair this alongside 140 million unique consumers who consumer nearly 24 billion hours of content on video game streaming platforms (VGSPs), such as Twitch, and there is a deep need for marketers to understand how to engage consumers in these environments. This dissertation provides a conceptualization of the video game ecosystem as well as the types of influencers …

The Unexplored Impacts Of Communication Elements In Marketing, Can Trinh

Doctoral Dissertations

This dissertation includes two essays that examine how the use of different marketing communication approaches influences consumers. In the first essay, I propose that the use of human silhouettes, when compared to images of attractive human models, enhances marketing communication effectiveness by reducing the extent to which consumers experience self-threat when viewing an ad. In addition, I predict this effect holds for appearance-related products only and strengthens as consumers’ level of appearance-related self-esteem decreases. Five studies reported in this essay provide converging evidence in support of these expectations.

In the second essay, I investigate into how the use of puns …

Essays On Supply Chain Economic Networks For Disaster Management Inspired By The Covid-19 Pandemic, Mojtaba Salarpour

Doctoral Dissertations

The COVID-19 pandemic, which was declared by the World Health Organization on March 11, 2020, negatively impacted virtually all economic and social activities across the globe. As of March 7, 2022, more than 6 million deaths have been associated with COVID-19 disease. This health disaster, unlike many other disasters, is not limited to time or location. It has resulted in intense global competition for many essential products, from Personal Protective Equipment (PPE) to ventilators and vaccines and food products. In this dissertation, I construct, analyze, and quantitatively solve a spectrum of supply chain economic network models inspired by realities in …

Privacy In Online Communities: How Control And Assurances Influence Intention To Disclose Personal Information, Oscar E. Lopez Arizaga

Doctoral Dissertations

Online Health Communities provide a rich, context-specific scenario for the study of privacy, which promises to enhance our knowledge of this complex phenomena. Online communities are only successful to the extent that individuals join and participate in the communities, and privacy concerns are a barrier to this success. In this dissertation, the privacy calculus and the agentic perspective of social cognitive theory provide the theoretical foundation for studying privacy in online communities. The first study represents a comprehensive literature review of online privacy in IS. Several research opportunities are found in the literature including limited empirical work on the roles …

Les Deux Jeannots: An Investigation Of Firm Behavior In Corrupt Environments, Howard Jean-Denis

Doctoral Dissertations

Historically, members of the African Diaspora have endured the brunt of slavery, colonization, economic challenges, and corruption which was imposed on them by their colonial rulers. As a proud descendant of these original, indigenous African groups of people, I embarked on this dissertation to explore the role of the managerial perceptions and indigenous philosophies held by this focal group on their ultimate organizational strategy. Strategic management research has established that organizations with valuable resources and relevant competencies, as well as those which are dynamically capable, will perform better than firms that do not have these capabilities (Barney, 1991; Teece, 1997, …

The Esport Points Of Attachment Index (Epai): Exploring Psychological Connections Of Esport Consumers On Behavioral Intentions Toward Esport Organizations, Se Jin Kim

Doctoral Dissertations

This dissertation addresses the literature gap in understanding the different psychological mechanisms of eSport consumers, as determined by their various points of attachment they possess depending on different sport contexts. The electronic sports (eSports) industry has been growing rapidly in popularity, but exploration of eSport fandom has been limited. Especially, a better understanding of the eSport consumers’ behavior and their psychological connection to particular eSports and teams is necessary. The first study in this dissertation identifies the points of attachment in eSport fans, based on an extensive literature review. The second study develops and validates the eSport Points of Attachment …

Sparse Model Selection Using Information Complexity, Yaojin Sun

Doctoral Dissertations

This dissertation studies and uses the application of information complexity to statistical model selection through three different projects. Specifically, we design statistical models that incorporate sparsity features to make the models more explanatory and computationally efficient.

In the first project, we propose a Sparse Bridge Regression model for variable selection when the number of variables is much greater than the number of observations if model misspecification occurs. The model is demonstrated to have excellent explanatory power in high-dimensional data analysis through numerical simulations and real-world data analysis.

The second project proposes a novel hybrid modeling method that utilizes a mixture …

“It's Like You're Trying To Get A Meeting With The Pope”: A Narrative Inquiry On Experiences Of Social Work Field Staff Establishing Field Placements In Sport, Lauren Beasley

Doctoral Dissertations

Social work in sport is a growing subspecialty of social work practice. However, there is limited research on the training of social work students to work in a sport setting. As field education is considered the signature pedagogy of social work education, more insights are needed on social work field internships in sport organizations. To fill this gap in the literature, the purpose of this narrative inquiry was to understand social work field staff's narratives of their experiences establishing sport-specific field placements through their lived stories. The study was guided by three research questions: (1) What narratives do social work …

Shareholder Beware? Examining Nol Poison Pill Adoptions, Danielle Stanley

Doctoral Dissertations

This study examines whether or not a specific and unilateral action taken by the board of directors, the adoption of a net operating loss (NOL) poison pill, promotes shareholder interests, by examining the factors that are influential in the adoption decision. NOL poison pill adoptions are unique in that the board of directors cites the need to protect a firm’s ability to use its NOL carryforwards in the future, rather than to protect the firm from a specific takeover threat. To address my research question, I examine the firm characteristics associated with NOL poison pill adoptions and find that the …

Do Big 4 Auditors Provide Higher Audit Service Quality Than Second-Tier Auditors In Small And Mid-Sized Initial Public Offerings?, Stefan K. Slavov

Doctoral Dissertations

Big 4 auditors perform most audits of companies that issue initial public offerings (IPOs). Regulators have expressed interest in increasing IPO audit market competition and a growing body of evidence suggests that Second-Tier auditors could provide IPO audit service quality comparable to that of Big 4 auditors. However, there exists limited empirical evidence on whether IPO audit service quality varies with auditor type. I investigate whether IPO audit service quality differs between Big 4 and Second-Tier auditors for a sample of small and mid-sized IPOs from 2005 through 2019. I find that Big 4 clients are associated with lower pre-IPO …