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Studies On Data-Driven Management Of Extended Warranty Service For Household Appliances, Heng Li
Studies On Data-Driven Management Of Extended Warranty Service For Household Appliances, Heng Li
Dissertations and Theses Collection (Open Access)
Extended warranty is an important part of after-sales service for household appliances. However, due to management reasons and moral hazard, there are various risks in the extended warranty service for household appliances. It is urgent to make a systematic and in-depth study and provide suggestions for improvement of corresponding management measures.
In order to improve the current strategy of extended warranty service, this paper systematically and deeply studies the compensation scenario, profit and loss, and pricing of extended warranty service of a household appliance retailer, G-Company. This paper firstly analyzes the data of G-Company's extended warranty service, including the time …