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The Comparative Effectiveness Of Impression Management Tactics On The Recommendation Of Grievant Punishment: An Exploratory Investigation, Robert A. Giacalone, Hinda Greyser Pollard

Robins School of Business White Paper Series, 1980-2022

They study applied the literatures on extra-legal variables and self-presentation toward an understanding of judgment biases in arbitration. Subjects were provided with a written case of a grievance over the firing of an employee for drinking on the job. The extra-legal variable of previous record was manipulated by providing subjects with a case in which the grievant had previously been drinking on the job or had never done so before. This was crossed with the manipulation of the impression management variable in which the subjects read either the grievant's use of tactics known as an account or an apology. …