Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 4 of 4
Full-Text Articles in Business
Strengthening The Southern Nevada Workforce Pipeline, Katie M. Gilbertson
Strengthening The Southern Nevada Workforce Pipeline, Katie M. Gilbertson
Policy Briefs and Reports
This report analyzes the Southern Nevada employment ecosystem by utilizing occupational clusters recognized by the U.S. Department of Labor. The first section examines occupations in the tourism industry using three occupational clusters: hospitality and leisure; arts, audio/video technology and communications; and the transportation, distribution, and logistics. Next, this report utilizes the Las Vegas Global Economic Alliance’s 2022 Workforce Blueprint to identify the top 15 in-demand occupations for Southern Nevada and occupational clusters. A case study of the MGM College Opportunity Program (COP) is presented to demonstrate an existing workforce training program that promotes upward mobility of leisure and hospitality employees …
Why Do Employees Break Rules? Understanding Hospitality Employee Organizational Rule-Breaking, Ankita Ghosh, Cass Shum
Why Do Employees Break Rules? Understanding Hospitality Employee Organizational Rule-Breaking, Ankita Ghosh, Cass Shum
Hospitality Faculty Research
This study explores employees’ organizational rule-breaking behaviors in the hospitality industry. Unlike the majority of hospitality literature which suggest rule-breakers are deviant, a growing stream of management research suggested that intentions behind rule-breaking behaviors among organizational employees include self-interest, to increase work efficiency, to help a subordinate or a coworker, and to provide good customer service. Our study extends the research on rule-breaking not only by studying the intentions of hospitality employee rule- breaking behaviors, but also by exploring the types of rules broken and the possible consequences of such behaviors. Eighty hospitality workers studying at a public university in …
Physician Communication Attitudes And Success In Patient-Doctor Communication Amongst Medical School Students, Silva Topchyan, Priyanka Joshi, Hananeh Derakhshan
Physician Communication Attitudes And Success In Patient-Doctor Communication Amongst Medical School Students, Silva Topchyan, Priyanka Joshi, Hananeh Derakhshan
LSAMP Poster Presentations
The aim of this research paper is to assess the issue of difficulty in verbal communication amongst medical practitioners and their patients. In recent years, the push for efficiency and speed has caused physicians to decrease the time they spend with their patients. This push for efficiency has caused a strain in the healthy development of physician-patient relationships. Therefore, hospitals and clinics are suffering from a decrease of patient satisfaction and loss of customers and revenue. Previous studies have been done to assess the use of implementing techniques from the hospitality industry and having a more humanistic approach to health …
Use And Satisfaction Of Library Resources And Services By Hospitality Patrons: An Exploratory Study, Faye Hall Jackson, Heidi Sung, Lateka Grays, Joyce K. Thornton
Use And Satisfaction Of Library Resources And Services By Hospitality Patrons: An Exploratory Study, Faye Hall Jackson, Heidi Sung, Lateka Grays, Joyce K. Thornton
Library Faculty Publications
A great challenge for present day libraries is to move from the thought process of being a destination location with a captive audience to positioning its services to meet the needs of its users. This paper explores the frequency of library use and satisfaction of library resources and/or services by hospitality education patrons. Using data collected with patrons (N=368) of five Hospitality Management programs across the country, the study found significant differences in library access, use, and satisfaction based on gender, academic status, and international versus non-international patrons.