Business Commons^™

Evaluating Strategic Leadership Development Programs, Felicia Littlejohn

Instructional Design Capstones Collection

Companies that lack an in-depth understanding of leadership development program evaluation may invest in a program that achieves suboptimal results. However, there is no generally prescribed framework for the evaluation of leadership development programs. Thus, the purpose of this action research paper is to provide the basis for vetting leadership development programs based on their organizational fit and investment value, training methodologies, workplace development approaches, coaching and development support, and targeted business outcomes.

A Framework For Introducing And Sustaining Play At Work, Hans A. Helgeson

Critical and Creative Thinking Capstones Collection

This paper presents a framework for introducing and sustaining play at work, focusing on its impact on creativity, problem solving, team performance, psychological safety, and organizational change. The author explores the concept of playfulness in a work setting and its potential to foster divergent thinking. Drawing on a real-life scenario involving a team of high school students participating in a Destination Imagination challenge, the paper highlights the role of play and risk-taking in problem-solving processes. The study emphasizes the importance of creating an environment that encourages play and experimentation while maintaining a sense of safety and support. The findings suggest …

Getting To Yes: The Makings Of Paid Leave In Massachusetts, Christa Kelleher, Laurie Nsiah-Jefferson, Priyanka Kabir, Lillian Hunter, Cassandra M. Porter, Center For Women In Politics And Public Policy, University Of Massachusetts Boston

Publications from the Center for Women in Politics and Public Policy

Considered one of the strongest paid family and medical leave laws in the nation, the paid leave law adopted in Massachusetts in 2018 was notable for the depth and range of robust caregiving supports and protections for workers. But just as notable is how the law came to be. After all, paid leave bills had been filed for years in Massachusetts. Decades in fact. Yet until 2018, there had been limited movement in the legislature to establish a statewide program. What led to the passage of paid leave legislation in Massachusetts with approval from a Republican Governor? What factors influenced …

Arbor Edge Defense (Aed) Sales Training, Michael J. Wetherbee

Instructional Design Capstones Collection

Due to a change in revenue policy, an organization that sells products in the DDoS attack solution space embarked on a journey to fundamentally change the strategy they employed to sell their DDoS solution. The offering from the organization was a combination of two products that provided a comprehensive DDoS solution. The solution was made up of a cloud solution combined with an on-premises appliance.

Because most of the cloud portion was owned by another organization and the profit margins were small, they decided to sell their portion to the other organization. Once sold, they decided to change the sales …

Pre-Mentoring Training On Financial Literacy For Small Business Owners, Marwa Abduljawad

Instructional Design Capstones Collection

Small business owners are continuously faced with challenges to grow their business. These challenges are not only related to market conditions, some of them are associated with the business owner's lack of knowledge or skills; thus, many of them seek mentoring opportunities. This project explores the knowledge gap between the mentor and mentee, with a focus on financial literacy and how it impacts mentoring outcomes. A needs assessment was done to assess this performance problem through interviewing project SME’s, surveying stakeholders, and literature review. Based on the findings, a self-paced micro eLearning was proposed with an instructional goal of the …

Reimagining The Role Of Physical Space In Future Human Thriving, Adrian Young

Critical and Creative Thinking Capstones Collection

As a positive psychology practitioner and residential planner, I divide energy and effort into two distinct fields; one focused on human welfare and the other on optimal aesthetics and functionality of our physical surroundings. This text explores a philosophical shift in motivation for space design prompted by the experience and new potential that result from COVID-19. Rather than space as a means to epitomize style and serve utility, I urge considering the full complexity of the human experience and what would be most conducive to general well-being as a new leading priority. What influence can environmental design bring to generalized …

Developing A Theater Skills-Based Workshop To Facilitate Exploration Of Self-Identity For Young People, Natasha N. Goss

Critical and Creative Thinking Capstones Collection

This synthesis will explore the premise of a working outreach platform comprised of experiential methodology, and practical tools and strategies to serve the intended audience. The paper presents an in-depth example of a workshop curriculum created for middle-school aged youth, (12-14 years old), who may struggle with self-esteem, understanding their self-worth, and making responsible decisions. The work explores two intersecting ideas that 1) poor self-concepts and misperceived thinking can lead youth to behave negatively and make detrimental decisions, and 2) theater involvement can produce a theater-based skillset capable of combating those poor self-concepts and misperceived thoughts and changing the trajectory …

Counterpoint: Laying The Groundwork For The First Geospatial Red Team, Rachel Parkin

Critical and Creative Thinking Capstones Collection

The goal of this synthesis has been to develop a set of principles or strategies to guide the establishment of a permanent red team within the National Geospatial-Intelligence Agency (NGA). Over the course of a decade spent working at NGA, I discovered a passion for analytic tradecraft and looking for ways I can push the agency toward a culture that allows critical and creative thinking to thrive. This paper combines my research about organizational culture and reflective narratives about events and observations that shaped my understanding of NGA’s current organizational culture. I identify significant blind spots in our organizational approach …

Systems Thinking: The Organisation As A Living System, Kate Mills

Critical and Creative Thinking Capstones Collection

Systems thinking is a paradigm that challenges the dominant paradigm of linear, or mechanistic thinking. It is a paradigm based on the perspective that everything in a system is inter-connected and interrelated and that the interplay of components in the system creates an emergent quality with its own behaviour and characteristics. Systems thinking as such is suited to be used for analysis of organisations, as organisations can be seen as a system where the interplay of its components create emergent qualities such as the culture of the organisation. Within systems thinking there are living and non-living systems. Living systems, such …

Sustainable Pathways For Successful Small Businesses In Chelsea, Massachusetts, Fabián Torres-Ardila, Lorna Rivera, Carolina Rojas-Pion, Daniela Bravo, Henry Chavez

Gastón Institute Publications

This report focuses on the critical role that small business owners and entrepreneurs play in the socioeconomic development of a predominantly Latino community like Chelsea, Massachusetts.

This report compiles the key findings and recommendations that resulted from conducting a qualitative study with small business owners and other individuals who play important roles in advocating for and supporting this community. Assuming an asset-based approach rather than a deficit-based one (Green & Haines, 2011), our study focuses on the skills and knowledge of small business owners and identifies a myriad of possibilities for City administrators to build upon existing practices and behaviors …

A Comprehensive Model Of Employment Support, Alberto Migliore, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

This brief describes a model of employment supports centered around achieving quality job matches and based on five key elements: building trust, getting to know job seekers, support planning, finding jobs, and support after hire.

New Frontier In Technology: Smart Homes, Daria Domin

All Institute for Community Inclusion Publications

Third in a series of Innovative AT Practices briefs, New Frontier in Technology: Smart Homes describes an initiative by the Alaska Assistive Technology Program centered around adopting a range of technologies to develop “smart homes.” These homes are equipped with devices that allow for tasks, typically performed by humans, to be automated by voice, touch, and sensors. Smart home technology has shown a lot of promise to increase quality of life and independence for individuals with disabilities.

The Role Of Play In Fostering Creativity And Purpose, Caitlin Quarrington

Critical and Creative Thinking Capstones Collection

While play is a universal experience that transcends age, discipline, and location, it is often understood to be a juvenile experience and is not intentionally pursued into adulthood. However, play has positive benefits for people of all ages; it can drive intrinsic motivation, increase creativity, and build a sense of meaning and purpose in both individuals and teams. Building on existing understandings of play and creativity, this Synthesis develops a transdisciplinary Play-Flow Intervention Model that leverages play as an intervention at two critical points during the flow cycle to alleviate struggle and expedite movement towards flow. Integrating play during periods …

Team Building & Coaching, Daniel Kelley

Instructional Design Capstones Collection

A supervisor’s ability to make proper hires and coach existing employees is related to the creation of a pipeline of future supervisors. As corporations grow, so does its personnel. As the personnel grows, so does the need for more leaders that can appropriately manage personnel without human resource intervention. This paper discusses the need for an internally designed program created to help existing supervisors build a bench of future company leaders. Background information of the company is discussed along with the importance of staff development in achieving its mission. A literature review was performed to determine the benefits of an …

Support After Hire, Alberto Migliore

All Institute for Community Inclusion Publications

Employment support doesn’t end when a job seeker finds work. This brief shares strategies for supporting an individual after hire.

Finding Tasks And Jobs, Alberto Migliore

All Institute for Community Inclusion Publications

Finding tasks and jobs is a core element of the comprehensive model of employment supports. Learn more about how to make this happen.

Supports Planning, Alberto Migliore

All Institute for Community Inclusion Publications

Supports planning is one of the five elements of the comprehensive model of employment supports. Learn exactly what it means and how to do it.

Latinos In The Labor Force, Phillip Granberry

Gastón Institute Publications

In 2018 a financial news and commentary website, 24/7 Wall St., ranked Massachusetts as the state with the largest economic and social disparities between Latinos and non-Latino whites. For example, median household income was shown to be slightly above $80,000 for whites and just under $40,000 for Latinos. Even more starkly, the rates of homeownership were shown as 69.3% and 26.0%, respectively.

The present report offers an in-depth look at one aspect of the disparity, namely, the difference between the median wage income of Latinos and non-Latinos (a great majority of whom in Massachusetts are non-Latino white). In 2017 …

Building Trust, Alberto Migliore

All Institute for Community Inclusion Publications

In this brief, you’ll find tips about building trust with job seekers as a first step toward finding the optimal job match.

Sports Leadership And Administration Program Annual Report 2019-20, Joseph N. Cooper, Shantal Petrie, Tara Parker

Sports Leadership and Administration Publications

The SLA Program is designed to foster critical consciousness among future leaders in sport and preparation for successful pursuits in sport administration, marketing, finance, management, and recreation.

Mission of the Program: The mission of the SLA Program is to cultivate equity-minded, character-driven, and transformational leaders who will positively improve society through sport.

Vision Statement: The vision of the SLA Program is to be the premier space and place for producing life-changing and society-shifting leaders in sport.

Increasing Operator Skills In A Manufacturing Environment, Bobbie Lee Hubbard

Instructional Design Capstones Collection

A plastic-injection molding facility is converting many machines into more automated systems. These complex systems require higher-level skill sets than current operators have been trained in. There is a need to increase the level of competency in most, if not all, of the operators at the Facility, and create a system of levels that engages employees and encourages learning new skills to increase their position and pay.

There is a need for a clear path of compensation based on skills and actions. The Facility is currently not optimizing or maximizing their current portfolio of machines and resources, leaving an unknown …

New Hire Training For Development Employees, Frances Pickles

Instructional Design Capstones Collection

Children’s Cancer Charity employs development staff members in field offices across the country. These new hires require a specialized training for their role within the organization. The existing new hire training consists of a sales training and a week-long training held quarterly at the Executive Office. The current training lacks a foundational understanding of the various fundraising programs that exist at CCC and the training on the soft skills required to be successful in a development role. Two training series were designed to meet the needs of development new hires: Fundraising Program Training and Business Skills Training. The program training …

A Critical Perspective To Managing Generational Diversity In The Workspace In East Asia, Debra Moh Yunni

Critical and Creative Thinking Capstones Collection

The paper takes a look at the cultural themes that influence behavior and decision-making processes in East Asia, highlighting dimensions of hierarchy, collectivism and saving face. The social constructs that are shaped by these dimensions cultivate an organizational culture that is top-down and group-oriented. To delve into a more meaningful understanding of the generational conflict in East Asia, an analysis of generational theory and the changing work environment provides an insight into the widening generational gap and the domains of tension experienced by those sharing a multi-generational workspace. The author suggests that managing generational diversity has its roots in fostering …

Collaborative Leadership In Action, Maureen Scully, Catherine R. Bates

Center for Collaborative Leadership Publications

The 46 fellows in the 2018 cohort of the UMass Boston Emerging Leaders Program worked with seven community partners on projects of strategic importance to these nonprofit and government organizations. The fellows contribute their professional skills and discover collaborative leadership through practice. The theme of our public symposium is “Collaborative Leadership in Action.” The fellows shared their insights about what collaborative leadership involves – its challenges and benefits – and what they take back to their workplaces.

The Ambivalent Effect Of Complexity On Firm Performance: A Study In The Global Service Provider Industry, Marcus M. Larsen, Stephan Manning, Torben Pedersen

Management and Marketing Faculty Publication Series

Prior literature is ambivalent about whether organizational complexity has positive or negative effects on firm performance. Using rich data on global service providers, we explore this ambivalence by disentangling performance consequences of different types of organizational complexity. We show that complexity arising from the coordination of different services and operations negatively influences profit margins through increased coordination costs, whereas complexity coming from the sophistication of particular services may positively influence margins through informational advantages. We also investigate the moderating effects of process commoditization and client-specific investments. Our findings point to critical performance dilemmas facing global service providers in a highly …

Embracing Change: A Proactive Training Intervention Ahead Of A New Product Release, Brian Herald

Instructional Design Capstones Collection

This paper describes an asynchronous training approach to introduce physicians to forthcoming user interface (UI) changes for a product they have been using in their patient care workflows. The UI changes are expected to impact users since the changes are so drastic, so training is needed to help users quickly learn how to perform critical job tasks without interrupting patient care or dissent in product use. Since the product is aimed at simplifying the physician workflow, any training materials need to do the same. A three-tier approach was developed that includes a brief introduction to the main UI areas that …

Ten Elements Of Organizational Transformation: Strategies For Moving Towards Integrated Employment, Jaimie Ciulla Timmons, John Butterworth, Jonathan Lucus, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

This session will share ten key organizational characteristics necessary to strengthen competitive integrated employment outcomes. Get a first-hand look at the RRTC’s Organizational Transformation Toolkit and explore our Provider Employment Leadership Network, a yearlong facilitated Community of Practice of provider leaders in employment. In conjunction with The Arc of the United States, this PowerPoint offers ten essential elements necessary for successful organizational transformation, along with strategies for implementing each element.

Organizational Transformation That Supports Community Employment, Amie Lulinski, Tibisay Guzmán, Avery Valins, Thinkwork! At The Institute For Community Inclusion At Umass Boston

All Institute for Community Inclusion Publications

A presentation at the American Association on Intellectual and Developmental Disabilities (AAIDD) Conference in Harford, Connecticut, on June 27, 2017.

Collaborative Leadership In Action, Maureen Scully, Katie Bates

Emerging Leaders Program Team Projects

The 46 fellows in the 2017 cohort of the UMass Boston Emerging Leaders Program worked with seven community partners on projects of strategic importance to these nonprofit and government organizations. The fellows contribute their professional skills and discover collaborative leadership through practice. The theme of our public symposium is “Collaborative Leadership in Action.” The fellows shared their insights about what collaborative leadership involves – its challenges and benefits – and what they take back to their workplaces.

Gender Inclusion Activities In Entrepreneurship Ecosystems: The Case Of St. Louis, Mo And Boston, Ma, Banu Ozkazanc-Pan, Karren Knowlton, Susan Clark Muntean

Management and Marketing Faculty Publication Series

Women-owned businesses have an economic impact of nearly $3 trillion in the U.S. Despite the tremendous opportunity for economic growth they present, women entrepreneurs lag behind their male counterparts in terms of number of start-ups and scaling of businesses. To understand how and why this may be taking shape, we focus on the role of entrepreneur support organizations (ESOs) or those organizations that act as intermediaries between the resources of a local ecosystem and entrepreneurs. All organizations that have as their proverbial mission to serve, support or partner with entrepreneurs can be categorized as ESOs. Given their role as decision …