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An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators Of High-Consequence Industry Performance, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, Clay Wildt
An Innovative Leadership Effectiveness Measure: Applied Analytic Indicators Of High-Consequence Industry Performance, Brent D. Bowen, Erin E. Bowen, Dean E. Headley, Hatice Küçükönal, Clay Wildt
Brent Bowen
Leadership effectiveness in high-consequence industries has more than a bottom-line fiscal impact; it is linked to critical issues of human safety. Performance, productivity and overall quality of service have to be managed with focus on improvement in systemic safety while simultaneously maintaining a viable and profitable organization. This premise is specifically foremost in the leadership of airline organizations. The Airline Quality Rating has become a recognized and lauded indicator of airline performance in the United States. A valid case is presented herein to confirm that the Airline Quality Rating’s applied analytic methodology effectively provides a tool for assessing organizational leadership. …
Development Of A Model Of Airline Consumer Satisfaction, Erin E. Bowen, Brent D. Bowen, Dean E. Headley
Development Of A Model Of Airline Consumer Satisfaction, Erin E. Bowen, Brent D. Bowen, Dean E. Headley
Brent Bowen
Previous research on perceptions, satisfaction, and attitudes regarding the major commercial air carriers in the United States has provided little more than an interesting descriptive “snapshot” of the average air traveler. Building upon 20 years of work with the National Airline Quality Rating, the present study attempts to move beyond basic descriptive information of air travelers to identify attitudinal patterns and relationships in the way consumers at varying levels of travel frequency view the commercial air industry. Development of such a model allows key players the ability to improve their understanding of the prime drivers and perceptions of passenger behavior. …
Evaluation Of The Us Airline Industry: The Airline Quality Rating 2012, Brent D. Bowen, Dean E. Headley
Evaluation Of The Us Airline Industry: The Airline Quality Rating 2012, Brent D. Bowen, Dean E. Headley
Brent Bowen
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2012, reflects monthly Airline Quality Rating scores for calendar year 2011. AQR scores for 2011 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers. The Airline Quality Rating 2012 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at least 1% of domestic scheduled-service passenger …
Airline Quality Rating 2013, Brent D. Bowen, Dean E. Headley
Airline Quality Rating 2013, Brent D. Bowen, Dean E. Headley
Brent Bowen
The Airline Quality Rating (AQR) was developed and first announced in early 1991 as an objective method for assessing airline quality on combined multiple performance criteria. This current report, the Airline Quality Rating 2013, reflects monthly Airline Quality Rating scores for calendar year 2012. AQR scores for 2013 are based on 15 elements in four major areas that focus on airline performance aspects important to air travel consumers over the calendar year of 2012. The Airline Quality Rating 2013 is a summary of month-by-month quality ratings for U.S. airlines that are required to report performance by virtue of having at …