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Full-Text Articles in Business

An Exploratory Investigation Into Voluntary Employee Turnover And Retention Practices In The Small Business Sector, Olivia Gialuisi, Alan Coetzer May 2014

An Exploratory Investigation Into Voluntary Employee Turnover And Retention Practices In The Small Business Sector, Olivia Gialuisi, Alan Coetzer

Alan Coetzer

Given the scant research on turnover and retention in small businesses, this study addresses the question: what factors influence voluntary employee turnover in small businesses and how do ownermanagers retain key employees? This question was broken into three research objectives. Data were collected via semi-structured interviews with nine owner-managers and seven employees from eleven Australian small businesses. Findings of this study identify adverse consequences of turnover, uncover antecedents of voluntary turnover, pinpoint small business characteristics that enhance employee retention and present a suite of small business employee retention strategies. Implications of the findings for management practice are explained. Limitations of …


Decision Making Regarding Employee Access To Training And Development In Medium-Sized Enterprises, Alan Coetzer, Janice Redmond, Jalleh Sharafizad May 2014

Decision Making Regarding Employee Access To Training And Development In Medium-Sized Enterprises, Alan Coetzer, Janice Redmond, Jalleh Sharafizad

Alan Coetzer

Employees in small and medium-sized enterprises (SMEs) form part of a ‘disadvantaged’ group within the workforce that receives less access to formal training and development than employees in large firms. The manager’s decisional role is critical when considering employee access to training and development. Unfortunately, there is scant research into factors affecting managers’ decisions regarding employee access to a requested development opportunity in SMEs. To address this research gap, semi-structured interviews incorporating critical incidents were conducted with a purposive sample of 12 managers of medium-sized enterprises based in Perth. We report key findings of the interviews and assess the effectiveness …


Predicting Management Development And Learning Behaviour In New Zealand Smes, David Deakins, Martina Battisti, Alan Coetzer, Hernan Roxas May 2014

Predicting Management Development And Learning Behaviour In New Zealand Smes, David Deakins, Martina Battisti, Alan Coetzer, Hernan Roxas

Alan Coetzer

Despite concern on the part of policy makers to raise managerial capability in SMEs, there is little evidence on the key drivers of owner-manager participation in management development programmes. The authors argue that such participation is poorly understood. The paper develops a predictive model of the drivers of participation in sources of learning by owner-managers. It tests a theoretical model, based on the small firm as a learning organization, which posits that participation is driven by owner-managers' learning orientation and the extent of their belief in self-improvement. The implications of the results are discussed in light of the provision of …


What Knowledge, Skills And Attitudes Should Strategic Hrm Students Acquire? A Delphi Study, Alan Coetzer, Helen Sitlington May 2014

What Knowledge, Skills And Attitudes Should Strategic Hrm Students Acquire? A Delphi Study, Alan Coetzer, Helen Sitlington

Alan Coetzer

Much work has been done to identify competencies that HR practitioners need for a strategic HR role. However, little, if any, attention has been paid to the knowledge, skills and attitudes (KSAs) required of graduates entering the strategic HRM (SHRM) field. This study focuses on this area of neglect by employing the Delphi method to address the question: What core KSAs should SHRM students acquire? Three sequential questionnaires were administered to elicit opinions of leading academics and senior HR practitioners on KSAs that are important and to build consensus on the core KSAs. These processes generated ranked lists of 10 …


Decision Making Regarding Access To Training And Development In Medium-Sized Enterprises: An Exploratory Study Using The Critical Incident Technique, Alan Coetzer, Janice Redmond, Jalleh Sharafizad May 2014

Decision Making Regarding Access To Training And Development In Medium-Sized Enterprises: An Exploratory Study Using The Critical Incident Technique, Alan Coetzer, Janice Redmond, Jalleh Sharafizad

Alan Coetzer

Purpose – The purpose of this paper is to develop an understanding of factors that impinge on managerial decision-making processes regarding employee access to structured training and development (T&D) opportunities that are at least partially funded by the firm. Design/methodology/approach – Semi-structured interviews incorporating the Critical Incident Technique (CIT) were conducted with 14 managers of medium-sized enterprises based in Perth, Western Australia. The interviews explored decisions managers have actually made regarding employee access to T&D and yielded 42 useable critical incidents that served as the unit of analysis. Findings – There were three key findings: first, employee access to T&D …


Using The Critical Incident Technique To Research Decision Making Regarding Access To Training And Development In Medium-Sized Enterprises, Alan Coetzer, Janice Redmond, Jalleh Sharafizad May 2014

Using The Critical Incident Technique To Research Decision Making Regarding Access To Training And Development In Medium-Sized Enterprises, Alan Coetzer, Janice Redmond, Jalleh Sharafizad

Alan Coetzer

Employees in small and medium-sized enterprises (SMEs) form part of a 'disadvantaged' group within the workforce that receives less access to training and development (T & D) than employees in large firms. Prior research into reasons for the relatively low levels of employee participation in training and development has typically involved surveys of owner/manager opinions. A novel and potentially more fruitful line of inquiry is investigating decisions managers have actually made regarding employee access to T & D. Building on this idea, we describe how the critical incident technique (CIT) was applied in our exploratory study of managerial decision making …