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Middle-Range Theorizing On Logistics Customer Service, Daniel Pellathy, Joonhwan In, Diane A. Mollenkopf, Theodore P. Stank
Middle-Range Theorizing On Logistics Customer Service, Daniel Pellathy, Joonhwan In, Diane A. Mollenkopf, Theodore P. Stank
Peer Reviewed Articles
Purpose – The purpose of this paper is to illustrate how a systematic application of middle-range theorizing, which pays particular attention to contexts and mechanisms, can be used to extend current knowledge on logistics customer service (LCS) in a number of critical areas.
Design/methodology/approach – The paper applies Stank et al.’s (2017) framework for middle-ranging theorizing in logistics to develop a research framework and agenda that can guide future LCS research. Results are generated through a review of the LCS literature and an application of the main concepts of middle-range theorizing.
Findings – The paper outlines opportunities for middle-range research …