Business Commons^™

December 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Executive Time Out..................................2

Editorial....................................................6

Opinion ....................................................6,15

Motivation .................................................6

Investments and Finance ............................9

Management. .............................................10 & 27

Real Estate Notes........................................11

The Lists:

Inland Empire's Top Luxury Auto Dealers ............ 13

Business Brokerage Firms Serving the Inland Empire ... 26

Close-Up. .....................................................20

Commentary ................................................ 25

Corporate Profile........................................... 28

Restaurant Review.........................................34

Computers.......................................................36

Manager 's Bookshelf. .................................... 38

New Business Lists:

County of San Bernardino .............................. 40

County of Riverside..........................................41

Inland Empire People and Events......................43

The Un-comfort Zone..................6

Focus Like Tiger Woods..................7

From Hunting to Hired.....................16

Five Fatal Business Mistakes You Don’t Know You’re Making.........18

What is to Blame for the Mortgage Crisis..................30

November 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Investments and Finance………........9

Real Estate Notes……………........12

Management…………………….......14 & 15

Commentary………………..........17

Close-Up ...........................................18

The Lists:

Inland Empire's Largest Office Projects ..............27

Mortgage Lenders Serving the Inland Empire.........29

Fastest Growing Companies in the Inland Empire.....32

Corporate Profile...............................34

Restaurant Review..............................35

Computers .......................................37

Manager's Bookshelf ...............................38

New Business Lists:

County of San Bernardino ..................40

County of Riverside..............................41

Inland Empire People and Events...........43

Executive Tune Out...............................44

“Get out of the Box” .................................................10

Staying Calm Amid the Tempest of Change............14

Business Etiquette for the Upcoming Holidays.........15

Bank Account Insurance is Temporary....................19

A Victorville Inland Port is “Inevitable”…...............25

October 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Commentary .................................7

Investments and Finance...............9

Executive Notes............................12

Sales .............................................13

Real Estate Notes .........................15

Management. ................................18

The Lists:

Copier, Fax and Business Equipment Retailers

In the Inland Empire...................17

Interconnect/Telecommunications Firms

Serving the Inland Empire ..........20

Internet Service Providers Serving the

Inland Empire...............................20

Long Distance Companies Serving the

Inland Empire……………….......29

Computers.....................................27

Corporate Profile...........................34

Wine/Restaurant Review...............35

Executive Time Out. .....................43

Manager's Bookshelf .....................38

County of San Bernardino..............40

County of Riverside .......................41

Creating an Open Climate for Communication.......11

Go for the Gold: Winning sales Lessons from the Wide World of Sports.......13

New Technology and Medical Breakthrough at Pomona.......16

The Fourth Quarter fix for …

September 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Close-Up ... 6

Corporate Profile..................................7

Planning.................................................8

Investments and Finance......................9

The Lists:

Golf Courses in the Inland Empire.....11

Largest Banks in the Inland Empire...20

Inland Empire's Largest Hotels ..........27

Sales .......................................................12

Executive Notes......................................14

Computers..............................................16

Management. .........................................18 & 28

Commentary...........................................19

Real Estate Notes....................................31

Restaurant Review ................................37

Manager's Bookshelf. ...........................38

New Business Lists:

County of San Bernardino.....................40

County of Riverside................................41

Inland Empire People and Events. . . . . . . . . . . . . . . . . . . . . . . . . . 43

Executive …

August 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Corporate Profile ...............................8

Investments and Finance ....................9

The Lasts:

Inland Empire's Largest Employers....11

Substance Abuse Programs ................22

Messenger/Courier Services Serving the Inland Empire…....29

Sales ..................................................12

Management.......................................13 & 17

Commentary......................................26

Computers..........................................28

Executive Note...................................29

Close-Up ............................................31

Real Estate Notes................................34

Calendar ..............................................35

Restaurant Review...............................37

Manager's Bookshelf...........................38

New Business Lists:

Count) or San Bernardino.........10

County or Riverside .............................11

Executive Tame Out..................44

Effectively Manage Your Multi-Tasking Day...............3

Communication! Communication! Communication! The

Most important key to success in business leadership.......6

Special Report.........................................7

The small business Administration on the SBA............8

More Myths About Multicultural Customers.................12

Are your success Pillars in Balance? ..............................16

July 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Commentary/Opinion.......................6

Management………………….........7

Investments and Finance...................9

Marketing..............................................12

Computers/Technology......................13

The Lists:

SBA Lenders Serving the Inland Empire............ 10

Stall Leasing Companies Serving the Inland Empire ….16

Certified Public Accountants Serving the Inland Empire …18

Commercial Printers Serving the Inland empire ............26

Ad Agency~ & Public Relations Firms..................27

Business & L1ability Insurance Agencies............32

Sales......................................................................30

Real Estate Notes ..............................34

Restaurant Review.............................35

Manager’s Bookshelf.........................38

Country of San Bernardino…............40

County of Riverside...........................41

Inland Empire People and Events…..43

Executive Time Out...........................44

Marketing: Six Reasons Why Face-to-Face Trumps

Mass Marketing………………………………..12

What's in a Name? Everything! 5 Rules to Help You

Remember………………………………………..15

The Seven Failures of Business Growth…………17 …

June 2008, Inland Empire Business Journal

Inland Empire Business Journal

Columns

Computers technology ................................ 6

Close-Up ....................................................... 8

Investments and Finance ............................... 9

Commentary/Opinions .................................. 11

Real Estate Notes .......................................... 12

Motivation ..................................................... 13

Management.....................................................17 & 27

The Lists:

Hospitals Serving the Inland Empire ............. 18

Top Health Care Medical Clinics in the Inland Empire.... 26

Savings & Loans m the Inland Empire ..........32

Motorcycle Dealers in the Inland Empire…….32

Marketing ........................................................19

Corporate Profile ............................................ 25

Sales ............................................................... 30

Executive Notes .............................................. 34

Restaurant Review ........................................... 37

Manager's Bookshelf. ....................................... 38

New Business Lists:

County of San Bernardino ................................ 40

County of Riverside ..........................................41

Executive Time Out. ........................................ 44

Six …

May 2008, Inland Empire Business Journal

Inland Empire Business Journal

The 2008 State of San Bernardino County

Computers/Technology

Motivational: Empower yourself through any setback

Investments and Finance

Commentary - Opinion

Customer Service

The Lists: Dental Plans

Real Estate Notes

Management: Lead Through Listening

The Lists: Law Firms Serving the Inland Empire

The Lists: Environmental Companies

Restaurant Review

Retain your best workers: how to recognize the stars in your company

Management: Five steps to build credibility: shed the superman cape

The Lists: Employment Services/Agencies

Beyond Spellcheck - - - Find costly and embarrassing mistakes in every document you write!

Manager’s Bookshelf

New Business Lists: County of San Bernardino

New Business Lists: …

April 2008, Inland Empire Business Journal

Inland Empire Business Journal

Motivation through mission

Investments and Finance

Economic Review and Forecast: The California Report: Uncharted Waters

Commentary - Opinion

Sales: Six business trends every salesperson must know

Real Estate Notes

Management: Recession survival guide for business

The Lists: Meeting Facilities

The Lists: Visitors and Convention Bureaus

The Lists: Top Travel Agencies

Computers/Technology

The Lists: Indian Gaming Facilities

RedFusion media wins five ADDY awards

Executive Notes

Restaurant Review

Manager’s Bookshelf

New Business Lists: County of San Bernardino

New Business Lists: County of Riverside

Executive Time Out

March 2008, Inland Empire Business Journal

Inland Empire Business Journal

How to overcome the 10 biggest mistakes in decision making

Investments and Finance

Management: Unlock the power and potential of your team: 5 secrets to empower your people and become a better leader

Commentary - Opinion

Close-Up

Negotiation: Why some cultures have to negotiate

Sales: Do you provide world-class service?

Real Estate Notes

How to help any employee go from chump to champ! Four steps to coaching a personal quantum leap

Executive Notes

The Lists: MBA/Executive Programs in the Inland Empire

Corporate Profile

The Lists: HMOs and PPOs Serving in the Inland Empire

The Lists: Largest Residential Real Estate Builders …

February 2008, Inland Empire Business Journal

Inland Empire Business Journal

Growth Patterns Directing Investing to Pursue New Locations in the Inland Empire

Investments and Finance

Sales: Are you Relevant to Woman?

Commentary-Opinion: Phase out the Destructive Sales Tax

Leadership

Real Estate Notes

Management: Tackling Tough Questions

The Lists: Architectural/Engineering Firms

Controlling Investment Risks

The Lists: Residential Real Estate Builders

We’ve Merged or Reorganized, Now What? Successfully Lead Through Major Organizational Change

The Lists: Independent Banks

Computers/Technology

The Lists: Top Commercial/Industrial Contractors

Close-Up

Manager’s Bookshelf

New Business Lists: County of San Bernardino

New Business Lists: County of Riverside

Executive Time Out

January 2008, Inland Empire Business Journal

Inland Empire Business Journal

Brilliant Branders and Wolf Criers: Five Companies Who

Knowthe Importance of the Ultimate Customer Experience

(And Six More Who Haven't Learned the Lesson) 10

Computers/Technology: A Farewell to the Boob Tube 13

Overcome a Talent Shortage: Create a Gen-X Friendly

Workplace to Retain Key Talent 14

Corporate Profile: A Tasty Growth Market in the Inland Empire 23

Storm Clouds on Horizon in 2008: Calm Seas of Workers' Compensation Threatened 28

If People Love You, They Give You More Money: The Undisputed Secret of Repeat Business 30

Developing Data Mart Using Extraction, Transformation And Loading, Senthil Murugan Lakshmanan

Theses Digitization Project

This project is organized to develop the sales data mart for the purpose of reporting data. Data warehouses support online analytical processing applications by gathering the data from various kinds of source information in a multidimensional format. Developing this strategic information can be done with the ETL, which means Extract, Transform and Loading. ETL functions reshape the relevant data from source systems into useful information to be stored in the data warehouse or data marts. The successful deployment of the sales data mart allowed the creation of a user interface that permits users to make strategic decisions. The reports can …

Awareness Of Global Warming And Car Purchasing Behavior In Singapore, Chika Nakayama

Theses Digitization Project

The purpose of this study was to determine consumers' attitudes toward and perceptions of global warming and hybrid cars and examine the car purchasing behavior in Singapore. The benefits of the study will provide marketers with insight of consumers' demand for cars in Singapore. Findings will help automakers develop more effective, consumer-oriented advertising plans for cars in Asia as Singapore consists of diverse Asian ethnic backgrounds- Chinese, Indian, and Malaysain.

Parametric Media: A Strategic Market Analysis And Marketing Plan For A Digital Signage, Interactive Kiosk And Content Company, Helena Irita Fowler

Theses Digitization Project

This project had two major objectives. The first objective was to conduct a strategic market analysis to serve as the backbone and roadmap for the marketing plan. The second objective was to create a strategic marketing plan to address Parametric Media's strategic marketing and business goals and objectives. This project was designed to fullfill the company's marketing needs. To do so, the author examined the digital signage industry, in order to understand what similar companies have done in the past, explored how consumer-based companies have deployed digital signage systems, and presented statistics and trends within the digital signage industry. The …

Behaviors Of The Stock Indexes-Correlation Analyses For The Stock Markets Of Japan, The United States, And China, Kazuma Koseki

Theses Digitization Project

The purpose of this project was to reveal relationships among the stock market performances of the most eye-catching countries the United States, China, and Japan.

Long And Short-Term Effects Of Regime Change On Emerging And Established Markets, Joseph Edward Mayne

Theses Digitization Project

The purpose of this study was to examine a 149-day period surrounding the capture of former Iraqi leader Saddam Hussein on December 13th, 2003. Daily stock returns were obtained from ten major stock market indexes, five from emerging Middle Eastern countries and five from established markets such as the United States and Japan. The ultimate significance of this study is that it can provide insight into whether or not the change of regime in Iraq had a stabilizing or destabilizing impact on the emerging markets of Iraq. This can shed light on future political escalation of violent conflict and give …

The Development Of A Framework For Enterprise Security Architecture And Its Application In Organizations, Yi-Ting Shen

Theses Digitization Project

The main purpose of this study is to develop an enterprise security framework that is based on a comprehensive following the Zachman EA architecture. The enterprise architecture (EA) is a long-term view or blueprint for an organization. It is a very important blueprint for balancing business and IT technology and for adding value to an organization. Security is also an essential dimension for enterprises nowadays. This paper will incorporate the security dimension with the Zachman EA framework, which intends to serve as an enterprise security framework in assisting an organization to successfully and effectively implement security.

Improving The Quality And Quantity Of Commercial Loans For Today's Lenders, Jeffrey Scott Kowallis

Theses Digitization Project

The purpose of this project is to create financial models and techniques that will streamline the loan process as well as improve the risk quality.

Victoria's Secret Gets Into Chinese Market Business Plan Proposal, Luyan Zhang

Theses Digitization Project

The purpose of this project is to develop a business plan for Victoria's Secret to enter the Chinese market. Currently, Victoria's Secret doesn't operate any stores in China. This project will discuss the following aspects of the Chinese lingerie textile market: the distinct backgrounds of Chinese and United States' lingerie markets, the potential advantages and risks for entering the Chinese market.

Test For The Existence Of Casualty Relationships Between The Market Indices Of The United States And The Gulf Cooperation Council Countries, Yusef Abdullah Yusef Alyusef

Theses Digitization Project

The purpose of this project was to test for such relations between the markets of the Gulf Cooperation Council (GCC) and the United States (U.S.). The GCC countries include the six countries of Bahrain, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates (UAE). All six countries stock markets are put to the test to look for correlations and to determine the impact of any relationship between them and the U.S. On the other hand, the U.S. is the largest economy, as it represents one of the largest energy consumers of their oil production.

A Quantitative Model For Crm Performance Evaluations, Sanjeev K. Bordoloi, Prabhu Aggarwal, Tom Tobin

Journal of International Technology and Information Management

This paper identifies important performance measurements for the operation of CRM units in the call center industry, and then uses Data Envelopment Analysis (DEA) to compare the performances of a selected set of call centers. The results provide several managerial insights that will assist CRM managers in effective decision making, especially in the areas of increasing efficiencies and improving customer service. Overall, this paper contributes towards managing resources and processes that would aid in the acquisition and support of information technology within a firm.

Validating An End-User Computing Satisfaction Instrument: A Confirmatory Factor Analysis Approach Using International Data, Kee-Sook Lim, Jeen-Su Lim, John H. Heinrichs

Journal of International Technology and Information Management

This study evaluates the construct validity of an end-user computing satisfaction scale in the context of the Korean culture. The structure and dimensionality, reliability and validity of an end-user computing satisfaction (EUCS) instrument were cross-validated using data obtained from 108 managers of Korean firms in the context of the end-user satisfaction with their office information system. The results of this study are generally consistent with previous findings regarding the measurement property of this instrument. However, Korean data also supports the five correlated first-order factors model. Managerial and research implications of the identified results are discussed.

Uc: Ubiquitous Collaboration Platform For Multimodal Team Interaction Support, Veton Z. Kepuska, Sabri Gurbuz, Walter Rodriguez, Stephen M. Fiore, Deborah Carstens, Patrick D. Converse, David Metcalf

Journal of International Technology and Information Management

A human-centered computing platform that improves teamwork and transforms the “human- computer interaction experience” for distributed teams is presented. This Ubiquitous Collaboration, or uC (“you see”), platform's objective is to transform distributed teamwork (i.e., work occurring when teams of workers and learners are geographically dispersed and often interacting at different times). It achieves this goal through a multimodal team interaction interface realized through a reconfigurable open architecture. The approach taken is to integrate: (1) an intuitive speech- and video-centric multi-modal interface to augment more conventional methods (e.g., mouse, stylus and touch), (2) an open and reconfigurable architecture supporting information gathering, …

Antecedents And Outcomes Of The Flow Experience: An Empirical Study In The Context Of Online Gaming, Clyde W. Holsapple, Jiming Wu

Journal of International Technology and Information Management

This study uses flow theory and the technology acceptance model (TAM) to provide new insight into the impact of enjoyment, one important dimension of flow, on user satisfaction, user beliefs, and behavioral intention to use. In addition, based on the propositions that knowledge results in an increased ability for activity and that flow is an emotional state of activity, this paper adopts a process view of knowledge to examine the role of knowledge in predicting enjoyment. The foregoing concepts are represented in a nomological network of enjoyment. Associated hypotheses are tested by using questionnaire responses of 253 online game players.

Expanding Group Support System Capabilities From The Knowledge Management Perspective, Shin-Yuan Hung, King-Zoo Tang, Tsan-Chuan Shu

Journal of International Technology and Information Management

A group support system (GSS) is a computer-based system that enables people in different places to discuss and make decisions on connected computers. Expanding GSS capabilities from the knowledge management perspective is believed to significantly improve the performance and satisfaction of group meetings. This study develops the organizational knowledge management process, proposed by Alavi and Leidner (2001), to expand the capabilities of a GSS. Additionally, a prototype system has been implemented. Finally, an experiment is conducted to evaluate the system and demonstrate its applicability and usability. Experimental results indicate that users perceive a web-based GSS with knowledge management capabilities to …

Project Management: Is/It Research Challenges, Debbie Tesch, Lewis R. Ireland, Julie Yu-Chih Liu

Journal of International Technology and Information Management

A major challenge in Information Systems and Information Technology is to improve the ability to conceptualize, design, develop and deliver information systems that meet customer requirements. Project management is often adopted to create solutions that work and meet customer needs. The principles of project management as defined by the Project Management Institute, can improve project success rates. Researchers in the project management need to help practitioners understanding the impact of different principles on the success of IS development. This study undertakes a survey of project management experts on the state of practice and research to examine the need for improving …

Drivers And Inhibitors Of Online Donations To Nonprofit Organizations, Horst Treiblmaier, Irene Pollach

Journal of International Technology and Information Management

Despite the overall economic and social importance of nonprofit organizations and the plethora of schol- arly literature on electronic commerce, few authors have combined these two fields to tackle the issue of online donations to nonprofit organizations. In this paper we first present a framework that illustrates several antecedents of online donations. After discussing the descriptive results from two surveys, we compare different user groups regarding their attitudes toward online donations. The results suggest that our scales exhibit sufficient reliability and validity and that the two groups differ significantly. Further- more, we conduct a regression analysis with the cause, trust …

Seniors And Information Technology: Are We Shrinking The Digital Divide?, Mark E. Mcmurtrey, Ronald E. Mcgaughey, James R. Downey

Journal of International Technology and Information Management

The “digital divide” has been present in the field of information technology (IT) since the inception of the digital computer. Throughout the course of history, one group (or more) has had better access to computer and information technology than another faction. For example: rich versus poor, young versus old, advanced societies versus less developed countries, etc. This disparity has existed for a variety of reasons, among them political, cultural, economic and even class or socioeconomic in nature. This paper examines one particular component of this phenomenon, the “gray divide” pertaining to the use of IT by our elderly, or senior …

Similarities And Differences Of Custom Designed Erp Systems Development And Implementation In Two Cases In Services And Manufacturing, Farshad Salimi

Journal of International Technology and Information Management

In this paper we made a comparative review of two case studies in development, design, and implementation of in-house custom-designed Enterprise Resource Planning packages in manufacturing and services. For comparison, we scanned through business solutions, tangible and intangible benefits, process of implementation, implementation problems and planning, benefits of ERP implementation, business processes, business strategies, project goals, IT infrastructure, and key critical success factors (KCSFs). The KCSFs and the important key factors were the focus point in evaluation of differences. For instance, in manufacturing, the innovation strategy was identified as an important KCSF in implementation planning phase whereas in service, understanding …