Business Commons^™

Docs_On_Blocks – A Defense In Depth Strategy For E-Healthcare, Saad Mohammed

Electronic Theses, Projects, and Dissertations

With the increase in the data breaches and cyber hacks, organizations have come to realize that cyber security alone would not help as the attacks are becoming more sophisticated and complex than ever. E-Healthcare industry has shown a promising improvement in terms of security over the past, but the threat remains. Thus, the E-Healthcare industries are aiming towards a Defense in Depth Strategy approach.

The project here describes how a Defense in Depth Strategy for E-Healthcare system can provide an environment for better security of the data and peer-to-peer interaction with stakeholders. The legacy systems have at some point failed …

Creating Accountability And Increasing Efficiency By Implementing An It Service Management Solution, Priscilla Leon

Electronic Theses, Projects, and Dissertations

Creating a culture that values accountability and efficiency is a difficult task for any organization. Without metrics or systems in place to help with these problems, the task becomes nearly impossible. The focus shifts from accountability to covering your tracks and decreased efficiency are usually blamed on external factors. In higher education, the problem is far more severe. Management leadership and staff are accountable to the stakeholders of higher education, such as the students, community, and faculty. A lack of accountability and a decrease in efficiency, in the Education Department, have led to a need for a technological solution that …

Communication Competence Training Within Minority-Owned Small Businesses, Shirleena Racine Baggett

Electronic Theses, Projects, and Dissertations

Business ownership is imperative in correcting economic issues for demographic groups subjugated to discrimination, inequality, poverty, and other harmful disadvantages. This project supports the idea that building communication competence within minority-owned small businesses and nonprofit organizations, will significantly increase achievement of long-term sustainability and success. The solution is not only creating communication training tailored for minority entrepreneurs, but to allow access in feasible and tangible ways. This study begins by defining communication and explaining its function to assist in moving past the narrative of communication interaction as “talking and listening,” but instead a concept rooted in logic, theoretical analysis, and …

Q2s Enhanced Pedagogy: Developing Critical Listening Skills In Business School Students To Enhance On-The-Job Performance, Matthew Habich

Q2S Enhancing Pedagogy

A common complaint heard from many business managers and executives is that while recent business school graduates are relatively well-equipped for the technical aspects of their jobs, they often lack critical communication-related skills, thus limiting their organizational effectiveness. This article describes feedback received from a group of Southern California business executives indicating that "active listening" is one of the most important of these communication skills - and one often lacking in recent business school graduates - and offers one classroom exercise that can be used to help students practice this critical communication skill.

Unintentional Bias In Management Based On Perception, Liliana Monteil-Doucette, Liliana Monteil-Doucette

University Diversity Committee records

Students in the College of Business are taught to be effective managers, by challenging coursework. Yet part of being a strong leader is being aware of intentional or unintentional biases based on stereotypes.

1. The goal of this project was to raise student awareness that negative perception of groups of individuals within an organization affects that group’s ability to succeed, and also impacts businesses negatively. By writing a business proposal to address a diversity, equity or inclusion issue at a business, students demonstrated that they understood the effects of negative unconscious perception. The proposal was intended to enlighten students and help …

Change Management Over Financial Information: A Multi-Criteria Evaluation Of System Change Controls Using Desirability Functions, Angel R. Otero, Christian Sonnenberg, Ivonne Delgado-Perez

Communications of the IIMA

The increasing complexity of information technology, attacks on confidential information, and the passing of new laws and regulations have shifted the focus around internal controls in organizations. Particularly, general information technology controls related to change management (i.e., system change controls) are critical in ensuring the integrity, completeness, and reliability of financial information. The literature points to various evaluation methods for these controls to determine which ones to implement. However, these methods do not necessarily consider relevant organization constraints, preventing the inclusion of required controls or the exclusion of unnecessary controls. This paper proposes a novel approach, using Desirability Functions, for …

Implementing The Malcolm Baldrige Process For A Financial Institution: An Insiders Perspective, Scott Murray

Electronic Theses, Projects, and Dissertations

The Malcolm Baldrige Framework for Performance Excellence outlines best practices for strategic and operational processes. Enterprises that achieve the award do so not for the award itself – but for the transformation that takes place along the way. Although the fifty-page summaries of Malcolm Baldrige award winning organizations are posted on the National Institute of Science and Technology (NIST) (https://www.nist.gov/baldrige/award-recipients), the process and effort used to create such applications has not been documented. This project documents and provides an internal perspective and lessons learned from the early stages of the Malcolm Baldrige journey for a medium size financial institution. The …

An Integrated View Of Data: Application Of Knowledge Modeling To Data Management, Sung-Kwan Kim, Wenjun Wang

Journal of International Technology and Information Management

Data management has become an important challenge. Good data management requires an effective approach to collecting, storing, and accessing data across the enterprise. In this paper, a knowledge modeling approach to data management is introduced with an emphasis on data requirements analysis. A knowledge model can provide a high-level view of organizational data by specifying the structure and relationships of the knowledge contents used in business processes. The proposed knowledge modeling approach is business process oriented and decision oriented. The description of the knowledge contents in the model is based on ontological specification. The model is comprised of five elements: …