Business Commons^™

Fallstudie L'Oréal - Vendor Managed Inventory Zwischen L’Oréal Und ”Dm Drogerie-Markt“, Enrico Senger, Hubert Oesterle

Hubert Oesterle

L´Oréal ist der Weltmarktführer für kosmetische und dermatologische Produkte. Gemeinsam mit dm-drogerie markt realisierte L´Oréal ein Vendor Managed Inventory, das eine Bedarfsplanung auf Basis von Lagerbeständen und Abverkäufen beim Kunden statt auf Basis von Bestellungen erlaubt. Neben der verbesserten Produktions- und Lagerplanung wurde es möglich, den Sortimentswechsel genauer zu steuern. Die Kosten für den zusätzlichen Service der Lagerbewirtschaftung wurden durch Prozesskostenreduktionen vollständig aufgefangen. Der neue Service führt aber zu einer wesentlich höheren Kundenbindung (höhere Wechselkosten für den Kunden).

Fallstudie Brose Fahrzeugtechnik Gmbh & Co. Kg - Verbesserung Des Anfrageprozesses Im Einkauf Der Brose Fahrzeugtechnik Gmbh & Co. Kg, Enrico Senger, Hubert Oesterle

Hubert Oesterle

Die Brose Fahrzeugtechnik liefert Fensterheber, Türschlösser, Türsysteme und Sitzverstel-lungen an die Automobilindustrie. Sie realisierte einen kooperativen Anfrageprozess mit ihren externen Zulieferern und ihren drei internen in die Beschaffung involvierten Bereiche (Zentraleinkauf, Kundenteameinkäufer und Werkseinkauf). Die Anfragen gehen von den internen Bereichen elektronisch an die potentiellen Lieferanten. Im Gegensatz zu früher besitzen alle internen Bereiche vollständige Transparenz über den Status und den Inhalt der Anfrage bzw. der Angebote. Manuelle Erfassungen konventioneller Angebote entfallen.

Fallstudie Röhm - Konsignationslager Zwischen Dem Degussa Geschäftsbereich Röhm Und Der Basf Coatings Ag, Enrico Senger, Hubert Oesterle

Hubert Oesterle

Röhm stellt Spezialkunststoffe, beispielsweise für die Lackindustrie, her. Zusammen mit BASF Coatings entwickelte Röhm ein erweitertes Vendor Managed Inventory, das neben der Bewirtschaftung eines Konsignationslagers, der aktuellen und exakten Übernahme der Tankfüllungen beim Kunden via Telemetrie, der Übernahme von Vorhersagewerten, der Weitergabe von Qualitätsinformationen zu Chargen auch die elektronische Abrechnung der Lieferungen umfasst. Der frühzeitige Zugriff auf planungsrelevante Daten und Prozessvereinfachungen kompensierten den Mehraufwand für die Lagerbewirtschaft. Der Hauptnutzen wird wie im Fall von L´Oréal in der stärkeren Verbindung mit dem Kunden und dessen Prozessen gesehen.

Fallstudie Heraeus Kulzer Gmbh & Co. Kg - Integriertes Customer Relationship Management Bei Heraeus Kulzer Gmbh & Co. Kg, Enrico Senger, Hubert Oesterle

Hubert Oesterle

Heraeus Kulzer entwickelt, fertigt und vermarktet Dentalwerkstoffe sowie die Geräte und Verarbeitungsverfahren als Komplettsysteme für die Zahngesundheit. Ziel des neuen Ver-kaufsprozesses war es, Zahnärzten und Dentallabors ein umfassendes Produkt- und Service-angebot aus einer Hand (One-face-to-the-customer) und auf den Kunden zu bieten. Dazu reorganisierte Heraeus Kulzer die bis dahin produktgruppen-orientierten Verkaufsteams, richtete ein Customer Service Center ein, führte die Verkaufs-kanäle zusammen, entwickelte in einem Data Warehouse detaillierte Kundenprofile und band den Kunden in den Verkaufsprozess ein. Das Ergebnis sind eine intensivere Kundenbindung und ein verbesserter Kundenservice sowie reduzierte Prozesskosten.

Viewing The Learning Process: Assessment Via Usability Testing, Vicki M. Eller, Steve Eugene Watkins, Richard H. Hall

Business and Information Technology Faculty Research & Creative Works

Learning through Computer-Based Activities Provides a Multi-Modal Approach in Which the User Can Select the Educational Media and Process. Effective Development of These Activities Requires an Understanding of User Interactivity. Traditional Assessment, Such as Test Scores and Subjective Surveys, Looks at End Results and Attitudes. This Method Does Not Monitor the Learning Process. in Particular Developer Needs to Accommodate Diverse Usage Preferences and Choices. Hence, Assessment Should Involve Usability Measures that Are Quantitative and Qualitative. Usability Testing Records Usage Patterns and User Reactions. a Usability Laboratory Was Created at the University of Missouri-Rolla. It is Supplements the Traditional Assessment for …

The Mediating Role Of Organizational Learning Between Absorptive Capacity And Performance In Companies Employing Enterprise Resource Planning Software, Edith Galy

Theses and Dissertations - UTB/UTPA

This dissertation focuses on the acquisition of information systems technology and how the acquisition of information systems (IS) can improve the performance of a firm. The central purpose of this dissertation is to contribute to the literature that explains the success of IS projects. It addresses the organizational processes that contribute to the successful implementation of IS, and explains why some organizations achieve financial returns and strategic advantages from their IS efforts while others do not.

The population in this dissertation consists of top level IS executives in the US or Canada employed in firms who have implemented enterprise resource …

Potential Benefits And Challenges Of E-Detailing In Europe, Roger Heutschi, Christine Legner, Andreas Schiesser, Vladimir Barak, Hubert Oesterle

Hubert Oesterle

No abstract provided.

Der Fall: Bits Und Bytes Ersetzen Den Papierstapel, Cornel Loser, Christine Legner, Hubert Oesterle

Hubert Oesterle

No abstract provided.

A Renewable-Resource Approach To Database Valuation, Xavier Dreze, Andre Bonfrer

Research Collection Lee Kong Chian School Of Business

We demonstrate in this paper that firms should view customers in a database as a renewable resource when valuating them. Indeed, customer names flow in and out of the firm’s databases, and the goal of the firm is to optimize the overall customer acquisition/cultivation/attrition process. The renewable resource approach to the problem of maximizing the profits generated by a flow of customer names is more appropriate than the traditional Customer Lifetime Value (CLV) approach. We show that CLV underestimates the true value of names (by more than 400% in some cases) and leads to sub-optimal customer relationship management and acquisition …

The Impact Of The Costs Of Subscription On Measured Ipo Returns: The Case Of Asia, Joseph K.W. Fung, Louis T. W. Cheng, Kam C. Chan

GFCB Working Paper Series

Asian initial public offerings (IPOs) require investors to pay subscription funds up-front upon submission of applications, and these funds are locked-up for one to three weeks without interest. Hence, the IPO process entails an explicit financing cost (opportunity cost) whether investors borrow funds or use their own funds to apply for IPO shares. The IPO subscription costs are not trivial, especially in a high interest rate environment or when an IPO is highly oversubscribed. These costs should be considered in any comparison of IPO returns across countries.

Design And Evaluation Of A List Gathering Tool In A Web-Based Collaborative Environment, Yuanqiong Wang

Dissertations

This research focuses on how to build a "list" structure to combine individual items of information into some sort of structure that converts the individual items of information into a structure of knowledge relative to the problem. Software was designed to provide relationships among and comparisons of the contributions in a "list" structure, so that individual members of a group process will be able to understand the contributions of information made by the group as a whole.

A List Gathering Tool was designed and implemented, which is one component in a Web-based Social Decision Support System (SDSS) Toolkit. Then, a …

Design And Evaluation Of A Voting Tool In A Collaborative Environment, Zheng Li

Dissertations

This dissertation researchdesigned, implemented, and evaluated a Web-based Dynamic Voting Toolfor small group decision-making in a collaborative environment.

In this dissertation, theliterature on voting tools in current GDSS research is presented. Variousvoting theories and methods are analyzed, and the advantages and weaknessesare compared, so as to gain a better understanding of how to apply thesedifferent voting methods to diverse decision-making situations. A briefoverview of scaling theories is also given, with an emphasis on Thurstone'sLaw.

The basic features of someweb-based voting tool implementations are reviewed along with a discussionof the pros and cons of Intemet voting. A discussion of Human DynamicVoting …

It Competency And Firm Performance: Is Organizational Learning A Missing Link?, Michael J. Tippins, Ravipreet S. Sohi

Department of Marketing: Faculty Publications

Many companies have developed strategies that include investing heavily in information technology (IT) in order to enhance their performance. Yet, this investment pays off for some companies but not others. This study proposes that organization teaming plays a significant role in determining the outcomes of IT. Drawing from resource theory and IT literature, the authors develop the concept of IT competency. Using structural equations modeling with data collected from managers in 271 manufacturing firms, they show that organizational learning plays a significant role in mediating the effects of IT competency on firm performance.

The Institutional And Individual Contributors To Research In Financial Education: 1991-2002, Kam C. Chan

GFCB Working Paper Series

This paper provides an account of the contributors in financial education research during 1991-2002. We present the top institutions and individuals in financial education research that were published in Financial Practice and Education and Journal of Financial Education. In terms of institutional and individual contributors, doctoral programs faculty and institutions contribute significant large number of articles in financial education research. Similarly AACSB accredited academic programs also contribute significantly to the financial education literature. The findings in this study provide information to the potential college bound students, donors, and job applicants.

Enemy At The Gate: Threats To Information Security, Michael E. Whitman

Faculty and Research Publications

A firm can build more effective security strategies by identifying and ranking the severity of potential threats to its IS efforts.

Simulation As A Tool For Evaluating Strategic Policies For Flexible Supply Chain Systems, Janice L. Forrester, Wayne W. Wakeland

Systems Science Faculty Publications and Presentations

The emergence of flexible supply chain systems (FSC) has sparked increased interest in real-time planning, scheduling, and logistics--with particular consideration for strategic implications and overall cost control. Important aspects of an FSC include forecasting, production, materials handling, transportation, and distribution center inventory. There exists a variety of software applications for addressing tactical issues, such as adaptive scheduling, and short term forecasting. However, these programs typically do not permit the user to assess the strategic implications of different policies for flexing capacity and making alternative commitments to manufacturing plants. Recently there has been increased interest in the use of simulation models …

Modeling Product Development As A System Design Game, C. Jason Woodard

Research Collection School Of Computing and Information Systems

A system design game is a model of a situation in which agents’ actions determine the structure of a system, which in turn affects the system’s value and the share of value that each agent may capture through bargaining or market competition. This paper describes a class of games in which agents design interdependent products, for example software programs, which may be complements or substitutes for each other. These relationships are epresented by an object called a design structure network (DSN). Depending on the modeler’s choice of allocation rules, agents may benefit from owning critical nodes in the DSN, corresponding …

Customer Relationship Management Architecture In The Pharmaceutical Industry, Rainer Alt, Hubert Oesterle, Thomas Puschmann, Vladimir Barak, Thomas Huber

Hubert Oesterle

No abstract provided.

Genescene: Biomedical Text And Data Mining, Gondy Leroy, Hsinchun Chen, Jesse D. Martinez, Shauna Eggers, Ryan R. Falsey, Kerri L. Kislin, Zan Huang, Jiexun Li, Jie Xu, Daniel M. Mcdonald, Gavin Ng

CGU Faculty Publications and Research

To access the content of digital texts efficiently, it is necessary to provide more sophisticated access than keyword based searching. GeneScene provides biomedical researchers with research findings and background relations automatically extracted from text and experimental data. These provide a more detailed overview of the information available. The extracted relations were evaluated by qualified researchers and are precise. A qualitative ongoing evaluation of the current online interface indicates that this method to search the literature is more useful and efficient than keyword based searching.

On The Strategy Of Supply Hubs For Cost Reduction And Responsiveness, Earl Barnes, Jim Dai, Shijie Deng, Doug Down, Mark Goh, Hoong Chuin Lau, Sharafali Moosa

Research Collection School Of Computing and Information Systems

A supply hub is a location generally close to a manufacturer’s facility where all or some of its supplies are warehoused with the agreement that the materials will be paid for only when consumed. Supply hub is an innovative strategy employed by especially the electronics industry to achieve cost reduction and improved responsiveness. After first tracing the developments leading to the establishment of supply hubs, the paper then describes the dynamics of the operation of supply hubs. Case examples are provided to highlight the current practices. Finally, some research issues are identified.

A Spatial Decision Support System For Planning Broadband, Fixed Wireless Telecommunication Networks, Kevin P. Scheibe

Kevin P. Scheibe

Over the last two decades, wireless technology has become ubiquitous in the United States and other developed countries. Consumer devices such as AM/FM radios, cordless and cellular telephones, pagers, satellite televisions, garage door openers, and television channel changers are just some of the applications of wireless technology. More recently, wireless computer networking has seen increasing employment. A few reasons for this move toward wireless networking are improved electronics transmitters and receivers, reduced costs, simplified installation, and enhanced network expandability.The objective of the study is to generate understanding of the planning inherent in a broadband, fixed wireless telecommunication network and to …

Der Takt Der Wirtschaft, Hubert Oesterle, Enrico Senger

Hubert Oesterle

IT-gestützte Kooperationen. Die enge Verbindung zwischen den Leistungen des Lieferanten Röhm GmbH Co. KG und den Aktivtäten des Kunden BASF Coatings in gemeinsamen Kooperationsprozessen geht weit über eine herkömmliche Kunden-Lieferanten-Beziehung hinaus. Eine maßgeschneiderte, elektronisch unterstützte Zusammenarbeit ermöglicht es, Prozesskosten und -durchlaufzeiten zu reduzieren und zusätzlichen Kundennutzen zu schaffen.

Cio Lateral Influence Behaviors: Gaining Peers' Commitment To Strategic Information Systems, Harvey Enns, Sid L. Huff, Christopher A. Higgins

MIS/OM/DS Faculty Publications

In order to develop and bring to fruition strategic information systems (SIS) projects, chief information officers (CIOs) must be able to effectively influence their peers. This research examines the relationship between CIO influence behaviors and the successfulness of influence outcomes, utilizing a revised model initially developed by Yukl (1994). Focused interviews were first conducted with CIOs and their peers to gain insights into the phenomenon. A survey instrument was then developed and distributed to a sample of CIO and peer executive pairs to gather data with which to test a research model. A total of 69 pairs of surveys were …

Analyzing Differences Between Public And Private Sector Information Resource Management: Chief Information Officer Challenges And Critical Technologies, Scott M. Mitchell

Theses and Dissertations

The office of the Chief Information Officer is still new within public sector organizations. Further, the office of the CIO was hastily created by Federal laws that provide only broad direction for its implementation and practice while at the same time limiting each office's power and reach within Federal agencies. Presently, because of broadly defined scope and the newness of the office in the public sector, Federal CIOs now face many challenges and critical technologies in managing their agency's information resources. Private sector organizations have a valuable knowledge base from their CIO office implementation efforts and subsequent operations. This private …

The Effects Of Technology Turnover On Workplace Productivity Perceptions, Robert W. Povlich Jr.

Theses and Dissertations

The productivity paradox is a theory that suggests that investments in Information Technology (IT) do not necessarily lead to associated gains in the productivity of the organization (Malakoff 2000; Hitt and Brynjolfsson, 1996). This perception leads practitioners to question if acquiring new IT systems for the sake of having the latest technology will make their organization any more productive (Liebmann, 1996). Understanding the problem that is facing the practitioners, this research was undertaken to attempt to answer some of the underlying questions relating to the perceptions held about the relationship between IT expenditures and workplace productivity with respect to Air …

Information Sharing And Interoperability In Law Enforcement: An Investigation Of Federal Criminal Justice Information Systems Use By State/Local Law Enforcement Organizations, David R. Dethlefs

Theses and Dissertations

This thesis investigates the frequency of use and perceptions of usefulness of federal criminal justice information systems among state and local law enforcement personnel and certain IS environmental factors that affect usage. The study is predicated by a demonstrated need for increased information sharing, interoperability, and collaboration among the three tiers of law enforcement as public safety threats within U.S. borders increase in complexity; e.g., the Murrah Federal Building bombing, Columbine High School shooting, 9/11 terrorist attacks, and D.C. sniper case. The results of this research indicate high usage and perceived usefulness of the National Crime Information Center Network (NCIC …

Visualization Of Career-Related Computer-Mediated Communication For Increased Knowledge Management, Marc A. Grayson

Theses and Dissertations

Retention and retrieval of organizational memory has been the concentration of many conceptualized models of an organizational memory information system (OMIS). This thesis presents an extended view for system development of an OMIS from a knowledge management perspective. The United States Air Force maintains various career-related mailing lists (listservs) for information technology (IT) specialists sponsored by the Air Force Communications Agency (AFCA). AFCA has realized the importance of monitoring the communication for patterns in content and behavior. This thesis details an experimental study, which includes a repository of computer-mediated communication (CMC) of IT specialists, analyzed by software created for this …

Incorporating Organizational Culture Into A Decision Framework For Identifying And Selecting Knowledge Management Projects, Jeffrey A. Phillips

Theses and Dissertations

Knowledge management is an emerging business practice throughout commercial industry and is becoming more recognized as a valuable concept in the Department of Defense and the Federal government. In March 2001, Captain William Bower completed a research effort that proposed a framework model for guiding the identification and selection of knowledge management initiatives within the Air Force. The members of the Delphi committee that participated in the original research to develop the decision framework recommended that organizational culture be more emphasized. Therefore, this research effort evaluated the decision framework proposed by Captain Bower and adapted the framework by including organizational …

A Decision Support System For Effective Scheduling In An F-16 Pilot Training Squadron, Davut Aslan

Theses and Dissertations

Scheduling of flights for a flight training squadron involves the coordination of time and resources in a dynamic environment. The generation of a daily flight schedule (DFS) requires the proper coordination of resources within established time windows. This research provides a decision support tool to assist in the generation of the DFS. Three different priority rules are investigated for determining an initial ordering of flights and a shifting bottleneck heuristic is used to establish a candidate DFS. A user interface allows a scheduler to interact with the decision support tool during the DFS generation process. Furthermore, the decision support tool …

Webservices - Hype Oder Lösung?, Rainer Alt, Roger Heutschi, Hubert Oesterle

Hubert Oesterle

Nach Begriffen wie eBusiness oder Portal befinden sich nun WebServices als weiteres Schlagwort an der Spitze der Hype Cycles. WebServices versprechen Standards und Werkzeuge zur vereinfachten Integration von Informationssystemen und Diensten innerhalb des Unternehmens oder mit Geschäftspartnern. Ein ‚Plug and Play’, wie es häufig propagiert wird, bleibt aber angesichts der Vielzahl zu standardisierender Aspekte in Geschäftsprozessen eine unglaubwürdige Zukunftsvision