Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Business
Crooked Conflicts: The Effects Of Conflict Asymmetry In Mediation, Karen Jehn, Joyce Rupert, Aukje Nauta, Seth Van Den Bossche
Crooked Conflicts: The Effects Of Conflict Asymmetry In Mediation, Karen Jehn, Joyce Rupert, Aukje Nauta, Seth Van Den Bossche
Karen A. Jehn
Our main research question is how the asymmetry of conflict between two parties involved in mediation will affect the outcomes of the mediation. Conflict asymmetry is the difference in perceptions of conflict among the parties; that is, one person experiences high levels of conflict while the other person perceives that there is little or no conflict. In this multi-method study of 54 individuals involved in matched-pair mediations in an organizational setting, we examine the effects of conflict asymmetry on satisfaction with the process and results of the mediation, as well as their recommendation of mediation to others. We find that …