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Full-Text Articles in Business
Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray
Service Quality Of Mhealth: Development And Validation Of A Hierarchical Model Using Pls, Shahriar Akter, John D'Ambra, Pradeep Ray
Shahriar Akter
Advancing research on service quality requires clarifying the theoretical conceptualizations and validating an integrated service quality model. The purpose of this study is to facilitate and elucidate practical issues and decisions related to the development of a hierarchical service quality model in mobile health (mHealth) services research. Conceptually, it extends theory by reframing service quality as a reflective, hierarchical construct and modeling its impact on satisfaction, intention to continue using and quality of life. Empirically, it confirms that PLS path modeling can be used to estimate the parameters of a higher order construct and its association with subsequent consequential latent …
Development And Validation Of An Instrument To Measure User Perceived Service Quality Of Mhealth, Shahriar Akter, John D'Ambra, Pradeep Ray
Development And Validation Of An Instrument To Measure User Perceived Service Quality Of Mhealth, Shahriar Akter, John D'Ambra, Pradeep Ray
Shahriar Akter
The role of service quality in fostering the growth of mHealth services has gained much attention in the academic and practitioner communities. However, empirical research in this area has been beset by inadequate conceptualization and the lack of a validated scale. This study addresses these limitations by theoretically conceptualizing and empirically validating a multidimensional service quality scale in the mHealth context. The findings show that mHealth service quality is a hierarchical, multidimensional, and reflective construct, which consists of three primary dimensions and eight subdimensions. The results also confirm that the mHealth service quality scale is more effective at predicting satisfaction …
Modelling The Impact Of Mhealth Service Quality On Satisfaction, Continuance And Quality Of Life, Shahriar Akter, John D'Ambra, Pradeep Ray, Umme Hani
Modelling The Impact Of Mhealth Service Quality On Satisfaction, Continuance And Quality Of Life, Shahriar Akter, John D'Ambra, Pradeep Ray, Umme Hani
Shahriar Akter
Understanding the impact of service quality on economic and social outcomes is critical to extend the focus of IT service research. This study evaluates the impact of quality on both these dimensions in mHealth using a cross disciplinary approach. The conceptual model is rooted in the traditional cognition-affective-conation chain but explicitly incorporates convenience, confidence, cooperation, care and concern as the primary dimensions of mHealth quality. The model is validated in the context of a business-to-consumer mHealth services using partial least squares path modelling. The results confirm that service quality has both direct and indirect impact on continuance intentions (i.e. economic …
Strategic It Alignment: An Evaluation And Process-Level Reconceptualization Of The Construct, Magno Queiroz, Tim Coltman, Rajeev Sharma, Paul Tallon, Peter Reynolds
Strategic It Alignment: An Evaluation And Process-Level Reconceptualization Of The Construct, Magno Queiroz, Tim Coltman, Rajeev Sharma, Paul Tallon, Peter Reynolds
Magno Queiroz
Strategic IT alignment is an important construct that has been the subject of considerable scholarly attention. However, a close examination of how the construct has been defined and operationalized in the literature reveals a number of limitations and inconsistencies. In particular, the construct has been defined too broadly and used loosely to account for diverse phenomena. This situation is problematic because it undermines the relevance of IT alignment research for IS scholars and practitioners. This paper reviews enduring challenges to strategic alignment research and proposes a process level conceptualization for the construct. In particular, the proposed re conceptualization meets two …
Not All Repeat Customers Are The Same: Designing Effective Cross-Selling Promotion On The Basis Of Attitudinal Loyalty And Habit, Yuping Liu-Thompkins, Leona Tam
Not All Repeat Customers Are The Same: Designing Effective Cross-Selling Promotion On The Basis Of Attitudinal Loyalty And Habit, Yuping Liu-Thompkins, Leona Tam
Leona Tam
Not all repeat purchases are created equal. They can be driven by both positive reaction toward a brand (i.e., attitudinal loyalty) and automaticity triggered by non-brand-related contextual cues (i.e., habit). Combining the loyalty literature with recent habit research, the authors suggest ways to distinguish the two drivers of repeat purchase and examine how they affect consumer response to cross-selling promotions. In Study 1, the authors propose a method to derive individual-level habit strength from consumer transaction records and demonstrate the influence of both attitudinal loyalty and habit on repeat purchase. Studies 2a and 2b then show that attitudinal loyalty facilitates …
Employee Wellbeing In Australian Organisations - A Snapshot Of Current Practices, Grace Mccarthy, Shamika Almeida, Julia Ahrens
Employee Wellbeing In Australian Organisations - A Snapshot Of Current Practices, Grace Mccarthy, Shamika Almeida, Julia Ahrens
Grace McCarthy
Research has shown that employee wellbeing is associated with a range of positive outcomes such as reduced stress and improved productivity. The aim was to assess the nature and prevalence of wellbeing programs in Australian organisations. An email invitation was sent to 3471 HR professionals in Australia of whom 313 responded to the online survey (9%). Findings indicate that this small subset of Australian HR professionals consider that the benefits of well-being programs outweigh the costs and have a variety of initiatives in place which contribute to employee wellbeing. However, the low response rate may suggest that many organisations do …
Influential Organisational Capabilities For Smes’ Export Performance: An Exploratory Study, Majidah Hassan, Grace Mccarthy
Influential Organisational Capabilities For Smes’ Export Performance: An Exploratory Study, Majidah Hassan, Grace Mccarthy
Grace McCarthy
Organisational capabilities that influence the export performance of Small and Medium Enterprises (SMEs) have been identified and discussed in previous studies which mostly have used SMEs in developed countries as their research sample. Thus, the empirical evidence from developing countries is still lacking. This exploratory study employs a resource-based view (RBV) perspective to understand how a set of organisational capabilities can influence the export performance of SMEs in Malaysia (a developing country). Based on in-depth interviews with CEOs or top level managers from twenty-three SMEs in Malaysia, the study found that capabilities to develop business networking, innovation capabilities, and capabilities …
Autonomy And Innovativeness: Understanding Their Relationships With The Performance Of Indonesian Smes, Amie Kusumawardhani, Grace Mccarthy, Nelson Perera
Autonomy And Innovativeness: Understanding Their Relationships With The Performance Of Indonesian Smes, Amie Kusumawardhani, Grace Mccarthy, Nelson Perera
Grace McCarthy
AbstractThis paper reports on two Entrepreneurial Orientation dimensions: autonomy and innovativeness since there has been no significant research in this area in Indonesia, particularly related to the context of SMEs. The purpose of this paper is to report on an empirical investigation of the role of autonomy and innovativeness in the firm performance of Indonesian SMEs, using a mixed methods approach. Findings from the quantitative data analysis confirmed that autonomy and innovativeness were adopted by Indonesian SMEs. However, these EO dimensions were found to have no significant relationships with firm performance. The qualitative data analysis clarified these findings, indicating that …
'So, What Did You Do?' A Performative, Practice-Based Approach To Examining Informal Learning In Wil, Bonnie Dean, Chris Sykes, Jan Turbill
'So, What Did You Do?' A Performative, Practice-Based Approach To Examining Informal Learning In Wil, Bonnie Dean, Chris Sykes, Jan Turbill
Jan Turbill
A growing body of research in work-integrated learning (WIL) demonstrates the importance of industry experience for student learning. Much of this research however focuses on individual, formal learning that occurs in WIL programs typically captured through assessment. What is less visible is the informal learning experienced during placement. In this paper, we argue that such omissions are suggestive of the incommensurability of the standard paradigm of learning with informal learning. The standard paradigm limits informal learning by privileging individual, cognitive processes of recall, thereby casting experience as “static and sedimented, separated from knowledge making processes” (Fenwick, 2009, p.235). This paper …