Business Commons^™

Multi-Airport Systems In Brazil: A Study Of The Evolution Of Supply And Demand On The São Paulo And Rio De Janeiro Systems, Bruno De Paula Balan, Maria Claudia Ferreira Da Cunha, Renan Cipriano Da Cunha

Graduate Student Works

Multiple factors affect a passenger's choice for the airport of origin and destination. However, many studies related to price formation or demand behavior leave one interesting factor behind, the existence of more than one airport in the same region, giving more than one option to the passenger. Two important multi-airport systems in Brazil were the object of this study: São Paulo (Congonhas and Guarulhos) and Rio de Janeiro (Santos Dumont and Galeão), the largest demand generating centers in the country, as well as two of the most important distribution centers of flights from South America. Using public databases presenting the …

Airline Quality Rating 2020, Brent D. Bowen, Dean E. Headley

Airline Quality Rating Report

To contribute to AQR 2020, we encourage you to take the Airline Passenger Survey. Please CLICK HERE.

The results of the 30th annual national Airline Quality Rating (AQR). The most comprehensive study of the performance quality of the 10 largest airlines in the United States, the AQR is conducted by researchers at the W. Frank Barton School of Business at Wichita State University and Embry-Riddle Aeronautical University’s Prescott, Ariz., campus. Airline performance, as presented by AQR researchers, encompasses a multifactor look at the overall quality of the airlines. It includes on-time performance, denied boardings, mishandled baggage and customer complaints. …

A Qualitative Assessment Of Airline Passenger Satisfaction, Kaetlyn Blocker, Brent D. Bowen, Erin Bowen, Andrea Irish

Student Works

Each year, airline passengers respond to the Airline Passenger Survey providing feedback of their experiences with major domestic (U.S.) airlines. The Airline Passenger Survey analyzes responses to a varied set of questions. This specific study is limited to the single open-ended question within the survey. This question is optional, but allows an opportunity to share any issues, concerns, and/or complaints regarding their own air travel experiences. There is no limitation on the number of words submitted. Through the application of a thematic coding scheme, results show what the highest concerns of airline passengers have been the last two years.

A Conceptual Framework For Valuating Airline Frequent Flyer Program Miles, Yi Gao

International Journal of Aviation, Aeronautics, and Aerospace

Frequent flyer programs of airlines have gradually evolved into a multi-billion dollar business over the years. Valuing frequent flyer program miles accurately and fairly has its practical implications both for airlines and members of frequent flyer programs. As a ground-breaking academic study dedicated to airline loyalty programs, this study aims to build a conceptual framework to guide the valuation of miles. Through comparing required miles for different award types with their equivalent cash prices, this study has successfully addressed the purchasing power of AAdvantage miles of American Airlines when they are used for award redemption. Not only can this study …

Increasing Airports' On-Time Arrival Performance Through Airport Capacity And Efficiency Indicators, Nurettin Dinler, William B. Rankin

International Journal of Aviation, Aeronautics, and Aerospace

To optimize the U.S. airports’ operational performance, the Federal Aviation Administration (FAA) provides various metric values (i.e., average gate arrival delays, the average number of daily aircraft operations, effective gate-to-gate times, and taxi-in and taxi-out times) attributed to NextGen programs. The U.S. airports are now expected of designing more efficient arrival and departure procedures as part of their NextGen capabilities. This study, therefore, examined the relationship between airport efficiency and capacity indicators, provided by the FAA as metric values, and the U.S. airports’ on-time arrival rates over the period from 2009 to 2017. To test the relationship and build a …