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Full-Text Articles in Business
Understanding Customer Actions During Self-Service Technology Failures In Multichannel Service Environments, Jennifer Lawlor, Petranka Kelly, Michael Mulvey
Understanding Customer Actions During Self-Service Technology Failures In Multichannel Service Environments, Jennifer Lawlor, Petranka Kelly, Michael Mulvey
Conference papers
No abstract provided.
Application Of Lean Thinking Using Simulation Modelling In A Private Hospital, Ayman Tobail, Patrick Egan, Waleed Abo-Hamad, Amr Arisha
Application Of Lean Thinking Using Simulation Modelling In A Private Hospital, Ayman Tobail, Patrick Egan, Waleed Abo-Hamad, Amr Arisha
Conference papers
Timely access, prompt responses to patient needs, and availability of resources to deliver quality service are the key priorities of healthcare systems, in particular hospitals. To cope with these constraints, healthcare managers have turned into lean thinking and approaches in their attempts to reduce non-value added activities and save costs by reducing wastes. This paper presents a case study of a private hospital in Dublin that used integrated approach of value stream mapping and simulation modeling to assess lean implementation in admission and discharge processes. Simulation enabled the strategic management to examine the outcomes of three possible improvement scenarios on …