Business Commons^™

Exploring A Paperless Business Administrative System (Bas) Implementation In A K-12 School, Marwan M. Issa

Master's Theses and Doctoral Dissertations

The primary purpose of this qualitative study was to investigate how a paperless BAS can affect the overall performance of a school’s administrative activities. The research included direct observation, survey questionnaires, document review, and both structured and unstructured interviews.

The selected school, a K-12 charter school, was an ideal candidate for this study as it allowed unrestricted access. The effects of the move to a paperless BAS were overwhelmingly positive. These effects included enabling employees to complete their resource requests more speedily and accurately. The implementation also incorporated “smart” forms that did not allow users to submit incomplete forms. Employees …

Creating Simulation-Based Training Tools For Customer Relationship Management With Service-Oriented Architecture, Jeffrey Guevin

Master's Theses and Doctoral Dissertations

Simulation-based training offers significant benefits for employee education, but many software packages do not offer tools that can easily accommodate this type of training. This paper argues that the use of Service-Oriented Architecture can make it possible to create software-assisted simulated business environments as a method of training employees. I present the advantages and challenges of simulation as a training paradigm. I then discuss the obstacles to the creation of simulations for CRM training and offer web services as a possible solution. I describe in detail a software application that makes use of the web services interface of a CRM …