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Articles 1 - 13 of 13
Full-Text Articles in Business
Leveraging Aggregate Data For The Anti-Trafficking Movement: A National Strategy For Curating, Analyzing, And Visualizing Multiple Data Sources For The Field, John Nehme
SMU Human Trafficking Data Conference
No abstract provided.
Enhancing Customer Support Operations Through Gpt & Q-Learning: A Model Study, Adam Alidra, Bob O'Brien, Dalton Young
Enhancing Customer Support Operations Through Gpt & Q-Learning: A Model Study, Adam Alidra, Bob O'Brien, Dalton Young
SMU Data Science Review
Abstract. “Growth strategies that are purpose-led, customer-centric, experience-driven, data/AI-enabled, and technology-scaled require new mindsets…” (Cornfield, 2021). What can we take from this? Business growth and customer experience are inextricably tied together. Therefore, thriving, as an organization, is dependent on reimagining enterprise operations through modern, scalable data and AI technologies. Our study aims to enhance support operations with emerging AI capabilities, including OpenAI’s LLM models, built on self-attention mechanism transformer architecture, and tailored for business needs through prompt engineering. Our research uses Markov Decision Process and the Q-learning algorithm to evaluate synthetically created support incidents. Through this set of methods, our …
Fraud Pattern Detection For Nft Markets, Andrew Leppla, Jorge Olmos, Jaideep Lamba
Fraud Pattern Detection For Nft Markets, Andrew Leppla, Jorge Olmos, Jaideep Lamba
SMU Data Science Review
Non-Fungible Tokens (NFTs) enable ownership and transfer of digital assets using blockchain technology. As a relatively new financial asset class, NFTs lack robust oversight and regulations. These conditions create an environment that is susceptible to fraudulent activity and market manipulation schemes. This study examines the buyer-seller network transactional data from some of the most popular NFT marketplaces (e.g., AtomicHub, OpenSea) to identify and predict fraudulent activity. To accomplish this goal multiple features such as price, volume, and network metrics were extracted from NFT transactional data. These were fed into a Multiple-Scale Convolutional Neural Network that predicts suspected fraudulent activity based …
Self-Learning Algorithms For Intrusion Detection And Prevention Systems (Idps), Juan E. Nunez, Roger W. Tchegui Donfack, Rohit Rohit, Hayley Horn
Self-Learning Algorithms For Intrusion Detection And Prevention Systems (Idps), Juan E. Nunez, Roger W. Tchegui Donfack, Rohit Rohit, Hayley Horn
SMU Data Science Review
Today, there is an increased risk to data privacy and information security due to cyberattacks that compromise data reliability and accessibility. New machine learning models are needed to detect and prevent these cyberattacks. One application of these models is cybersecurity threat detection and prevention systems that can create a baseline of a network's traffic patterns to detect anomalies without needing pre-labeled data; thus, enabling the identification of abnormal network events as threats. This research explored algorithms that can help automate anomaly detection on an enterprise network using Canadian Institute for Cybersecurity data. This study demonstrates that Neural Networks with Bayesian …
Analysis Of First-Time Completion In The Field Service Environment, Gavin Rick, Scott Englerth, Marc Carter, Hayley Horn
Analysis Of First-Time Completion In The Field Service Environment, Gavin Rick, Scott Englerth, Marc Carter, Hayley Horn
SMU Data Science Review
First-time completion is an important measure of service quality and efficiency in the field service industry. Customers call upon field service providers to repair their equipment in a timely manner so it can be put back into service for their business demands. Responsiveness can be measured through first-time completion and is defined as completing the repair on the first visit of a service call. This research is exploring the first-time completion in the forklift service industry. This research found the primary factors that impact first-time completion percentage in this industry include parts on hand, parts backorder process, technician experience, and …
Collaborative Filtering Based Generative Networks, Raghuram Srinivas
Collaborative Filtering Based Generative Networks, Raghuram Srinivas
Computer Science and Engineering Theses and Dissertations
Collaborative Filtering, a popular method for recommendation engines, models its predictions using past interactions between the entities in question (aka users/movies or customers/products etc). The method does not rely on the explicit properties of the entities, the identification of which may be intractable. In this work, we leverage this advantage rendered by Collaborative Filtering where the explicit features need not be defined apriori by evaluating its application to the domain of Ligand based Virtual Screening. We further attempt to address the drawback of Collaborative Filtering , ie the lack of interpret ability of the factors discovered through collaborative filtering by …
Bert For Question Answering On Bioasq, Eric R. Fu, Rikel Djoko, Maysam Mansor, Robert Slater
Bert For Question Answering On Bioasq, Eric R. Fu, Rikel Djoko, Maysam Mansor, Robert Slater
SMU Data Science Review
Machine reading comprehension and question answering are topics of considerable focus in the field of Natural Language Processing (NLP). In recent years, language models like Bidirectional Encoder Representations from Transformers (BERT) [3] have been very successful in language related tasks like question answering. The difficulty of the question answering task lies in developing accurate representations of language and being able to produce answers for questions. In this study, the focus is to investigate how to train and fine tune a BERT model to improve its performance on BioASQ, a challenge on large scale biomedical question answering. Our most accurate BERT …
Blockchain And Its Transformational Impact To Global Business, Mohammed Qaudeer
Blockchain And Its Transformational Impact To Global Business, Mohammed Qaudeer
Operations Research and Engineering Management Theses and Dissertations
The advent of internet to the public back in 1994 resulted in the 4th industrial revolution disrupting and transforming business and communication models. As much as the transformation changed our lives and experiences, it has resulted in centralized models like Amazon and Facebook. It also resulted in exponential growth of Fraud, Identity theft, and lack of trust. Blockchain is considered an emerging technology of this era, which will trigger the 5th industrial revolution enabling another massive storm of disruptive transformation completely changing the current business models based on trust, security, collaboration and crypto currency. As the evolution of blockchain technology …
Qlime-A Quadratic Local Interpretable Model-Agnostic Explanation Approach, Steven Bramhall, Hayley Horn, Michael Tieu, Nibhrat Lohia
Qlime-A Quadratic Local Interpretable Model-Agnostic Explanation Approach, Steven Bramhall, Hayley Horn, Michael Tieu, Nibhrat Lohia
SMU Data Science Review
In this paper, we introduce a proof of concept that addresses the assumption and limitation of linear local boundaries by Local Interpretable Model-Agnostic Explanations (LIME), a popular technique used to add interpretability and explainability to black box models. LIME is a versatile explainer capable of handling different types of data and models. At the local level, LIME creates a linear relationship for a given prediction through generated sample points to present feature importance. We redefine the linear relationships presented by LIME as quadratic relationships and expand its flexibility in non-linear cases and improve the accuracy of feature interpretations. We coin …
Improving Vix Futures Forecasts Using Machine Learning Methods, James Hosker, Slobodan Djurdjevic, Hieu Nguyen, Robert Slater
Improving Vix Futures Forecasts Using Machine Learning Methods, James Hosker, Slobodan Djurdjevic, Hieu Nguyen, Robert Slater
SMU Data Science Review
The problem of forecasting market volatility is a difficult task for most fund managers. Volatility forecasts are used for risk management, alpha (risk) trading, and the reduction of trading friction. Improving the forecasts of future market volatility assists fund managers in adding or reducing risk in their portfolios as well as in increasing hedges to protect their portfolios in anticipation of a market sell-off event. Our analysis compares three existing financial models that forecast future market volatility using the Chicago Board Options Exchange Volatility Index (VIX) to six machine/deep learning supervised regression methods. This analysis determines which models provide best …
Yelp’S Review Filtering Algorithm, Yao Yao, Ivelin Angelov, Jack Rasmus-Vorrath, Mooyoung Lee, Daniel W. Engels
Yelp’S Review Filtering Algorithm, Yao Yao, Ivelin Angelov, Jack Rasmus-Vorrath, Mooyoung Lee, Daniel W. Engels
SMU Data Science Review
In this paper, we present an analysis of features influencing Yelp's proprietary review filtering algorithm. Classifying or misclassifying reviews as recommended or non-recommended affects average ratings, consumer decisions, and ultimately, business revenue. Our analysis involves systematically sampling and scraping Yelp restaurant reviews. Features are extracted from review metadata and engineered from metrics and scores generated using text classifiers and sentiment analysis. The coefficients of a multivariate logistic regression model were interpreted as quantifications of the relative importance of features in classifying reviews as recommended or non-recommended. The model classified review recommendations with an accuracy of 78%. We found that reviews …
The Resource Allocation Optimization Problem For Cloud Computing Environments, Victor Yim, Colin Fernandes
The Resource Allocation Optimization Problem For Cloud Computing Environments, Victor Yim, Colin Fernandes
SMU Data Science Review
In this paper, we present the use of optimization models to evaluate how to best allocate cloud computing resources to minimize cost and time to generate analysis. We look at cloud platform providers Amazon Web Services, Google Cloud and Microsoft Azure on their product offering. We selected 18 machine configuration instances among these providers and analyze the pricing structure of the different configuration. Using a support vector machine analysis written in python, performance data was gathered on these instances to compare time and cost on various data sizes. Using this result, we build models that allow us to select the …
Comparative Study: Reducing Cost To Manage Accessibility With Existing Data, Claire Chu, Bill Kerneckel, Eric C. Larson, Nathan Mowat, Christopher Woodard
Comparative Study: Reducing Cost To Manage Accessibility With Existing Data, Claire Chu, Bill Kerneckel, Eric C. Larson, Nathan Mowat, Christopher Woodard
SMU Data Science Review
“Project Sidewalk” is an existing research effort that focuses on mapping accessibility issues for handicapped persons to efficiently plan wheelchair and mobile scooter friendly routes around Washington D.C. As supporters of this project, we utilized the data “Project Sidewalk” collected and used it to confirm predictions about where problem sidewalks exist based on real estate and crime data. We present a study that identifies correlations found between accessibility data and crime and housing statistics in the Washington D.C. metropolitan area. We identify the key reasons for increased accessibility and the issues with the current infrastructure management system. After a thorough …