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Full-Text Articles in Business

The Future Of Work Now: Automl At 84.51°And Kroger, Thomas H. Davenport, Steven M. Miller Oct 2020

The Future Of Work Now: Automl At 84.51°And Kroger, Thomas H. Davenport, Steven M. Miller

Research Collection School Of Computing and Information Systems

One of the most frequently-used phrases at business events these days is “the future of work.” It’s increasingly clear that artificial intelligence and other new technologies will bring substantial changes in work tasks and business processes. But while these changes are predicted for the future, they’re already present in many organizations for many different jobs. The job and incumbents described below are an example of this phenomenon.


Predicting Attrition - A Driver For Creating Value, Realizing Strategy, And Refining Key Hr Processes, Kevin Mendonsa, Maureen Stolberg, Vivek Viswanathan, Scott Crum Aug 2020

Predicting Attrition - A Driver For Creating Value, Realizing Strategy, And Refining Key Hr Processes, Kevin Mendonsa, Maureen Stolberg, Vivek Viswanathan, Scott Crum

SMU Data Science Review

Talent is the most important asset for every organization's success. While attrition (or churn) and turnover can refer to both employees and customers, this paper will focus on employee attrition only. Many organizations accept attrition as an inevitable cost of doing business and do nothing to adopt or implement mitigating strategies to combat it. World class companies on the other hand take deliberate measures to understand, control and mitigate attrition (turnover) at every stage. Unmitigated attrition can have a devastating effect on an organization's bottom line and market value. In addition, the “invisible" costs of low employee morale, reduced employee …


Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller May 2019

Ai Gets Real At Singapore's Changi Airport (Part 1), Steve Lee, Steven M. Miller

Asian Management Insights

Ranked as the best airport for seven consecutive years, Singapore’s Changi Airport is lauded the world over for the efficient, safe, pleasurable and seamless service it offers the millions of passengers that pass through its facilities annually. Much of Changi Airport’s success can be attributed to the organisation’s customer-oriented business focus and deeply embedded culture of service excellence, combined with a host of advanced technologies operating invisibly in the background. The framework for this technology enablement is Changi Airport Group’s (CAG’s) SMART Airport Vision—an enterprise-wide approach to connective technologies that leverages sensors, data fusion, data analytics, and artificial intelligence (AI), …


Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller May 2019

Distilling Managerial Insights And Lessons From Ai Projects At Singapore's Changi Airport (Part 2), Steve Lee, Steven M. Miller

Asian Management Insights

Since 2017, Changi Airport group (CAG) has initiated a host of pilot projects that use connective and intelligent technologies to enable its move towards digital transformation and SMART Airport Vision. This has resulted in a first wave of deployment of AI and Machine Learning-enabled applications across various functions that can better sense, analyse, predict, and interact with people.


Developing An Innovative Entity Extraction Method For Unstructured Data, Waleed A. Zaghloul, Silvana Trimi Jan 2017

Developing An Innovative Entity Extraction Method For Unstructured Data, Waleed A. Zaghloul, Silvana Trimi

Department of Management: Faculty Publications

The main goal of this study is to build high-precision extractors for entities such as Person and Organization as a good initial seed that can be used for training and learning in machine-learning systems, for the same categories, other categories, and across domains, languages, and applications. The improvement of entities extraction precision also increases the relationships extraction precision, which is particularly important in certain domains (such as intelligence systems, social networking, genetic studies, healthcare, etc.). These increases in precision improve the end users’ experience quality in using the extraction system because it lowers the time that users spend for training …