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Quick Recap Of This Week's Biggest Customer Services News That Rocked Uk, Lissa Coffey

LissaCoffey

Uk Communications Provider Consumer Switching Experience Report 2015, Lissa Coffey

LissaCoffey

‘Concentration Camps For Lost And Stolen Pets’: Stan Wayman’S Life Photo Essay And The Animal Welfare Act, Bernard Unti

Bernard Unti, PhD

In the 1960s, LIFE was America's single most important general weekly magazine, its photo-essay formula catering to a middle class constituency of millions. By the halfway point of that tumultuous decade, readers were accustomed to seeing searing and unpleasant images of a changing nation, one racked by civil unrest and entangled in a bloody war in Southeast Asia. But when LIFE's February 4, 1966 issue landed on newsstands and in mailboxes across the United States, with the cover's warning "YOUR DOG IS IN CRUEL DANGER," tens of millions of readers became acquainted for the first time with another kind of …

Collaboration In Sport Research: A Case From The Field, Corinne Daprano, Jennifer Bruening, Donna Pastore, T. Greenwell, Marlene Dixon, Yong Ko, Jeremy Jordan, Sonja Lilienthal, Brian Turner

Corinne M. Daprano

Faculty members mindful of the ticking tenure and promotion clock seek ways to balance the competing and sometimes overwhelming demands of research, teaching, and service. One way to balance these demands is to find opportunities for collaboration with colleagues, especially in research. There are several compelling reasons to pursue joint research projects with colleagues; however, collaboration can be challenging. This article discusses the benefits and challenges of working on collaborative research projects with colleagues from the same discipline as well as across disciplines.

Hospitality And Tourism Journal Matrix, Susan W. Arendt, Swathi Ravichandran, Eric A. Brown

Eric A. Brown

Ease in locating hospitality and tourism journals is of interest to hospitality and tourism professionals, graduate students, researchers, and scholars. At present, there is no one location with concise information regarding hospitality and tourism journal descriptions, editors, and contact information. The matrix that follows contains a compiled list of hospitality and tourism journals along with pertinent journal information.

Nanotechnology Research And Innovation In Russia: A Bibliometric Analysis, Maria Karaulova, Oliver Shackleton, Abdullah Gök, Maxim Kotsemir, Philip Shapira

Philip Shapira

This working paper presents findings from analyses of Russian nanotechnology outputs in publications and patents focusing on developments over the period 1990 through to 2012. The investigation draws on bibliometric datasets of scientific journal publications and patents and on available secondary English-language and Russian sources. The document provides both an overview and detailed analyses of nanotechnology research and innovation in Russia. The examination of publications highlights sectoral trends, leading authors and organizations, and acknowledgements to funding sources. The analysis of patents adds further evidence about patterns of invention and ownership of intellectual property emanating from research and development in Russian …

Missing In Action: Research On Occupational Health And Safety Management In Organizations, Michael Zanko

Michael Zanko

The enormous problem of workplace injuries and deaths continues to beset countries. Reflexive OHS regulation often places primary responsibility on employers’ management of OHS in organizations. This paper seeks to ascertain how OHS management at the organizational level has been treated in the research literature. A review of leading journals (13 in management, 6 in HRM) from 1994 to 2005 showed OHS management to be largely missing as the subject or field of study. Naturally, the OHS literature was more fruitful: 5 main categories were identified. However, there was little in the way nuanced explanation of OHS management at the …

Informing Destination Recommender Systems Design And Evaluation Through Quantitative Research, Ulrike Gretzel, Yeong-Hyeon Hwang, Daniel Fesenmaier

Ulrike Gretzel

Purpose - Destination recommender systems need to become truly human-centric in their design and functionality. This requires a profound understanding of human interactions with technology as well as human behavior related to information search and decision-making in the context of travel and tourism. This paper seeks to review relevant theories that can support the development and evaluation of destination recommender systems and to discuss how quantitative research can inform such theory building and testing. Design/methodology/approach - Based on a review of information search and decision-making literatures, a framework for the development of destination recommender systems is proposed and the implications …

Advancing Research On Women And Leadership: Developing An Hrd Scholarly Agenda, Susan R. Madsen, Julia Storberg-Walker, Kristina Natt Och Dag

Susan R. Madsen

Clearly, the topic of developing leaders is of utmost importance in all contexts and it is particularly important for the HRD discipline: over 1,400 journal articles in AHRD journals have the word ‘leadership’ as one of their subject terms. Almost monthly the front cover of the Harvard Business Review has ‘leadership’ boldly displayed, either as the main article or as a supporting news brief. Scholarly research abounds, and there are many leadership frameworks, models, and theories contributing to the quantity of research articles. Unfortunately, however, the diversity of ideas and the explosion of interest has generally not focused on an …

New Minimum Wage Research: Symposium Introduction, Ronald G. Ehrenberg

Ronald G. Ehrenberg

[Excerpt] The passage of the 1989 FLSA amendments stimulated a new wave of research on the effects of minimum wage legislation, and five of the resulting papers are gathered together in this symposium. Four of these are revisions of papers that were presented at the ILR-Cornell Institute for Labor Market Policies/Princeton University Industrial Relations Section Conference, "New Minimum Wage Research," which was held at Cornell University on November 15, 1991. These papers, as well as the fifth paper, which was contributed by one of the conference participants after the conference was concluded, have all been subject to a refereeing process. …

An Assessment Of The Research Performance Of Commerce Faculties In Australia, Abbas Valadkhani, Simon Ville

Simon Ville

There is a growing policy focus in Australian higher education on quantitative research performance assessment. However, most of the analysis has addressed aggregate performance at the institutional level, an approach inconsistent with recent policy emphasis on diversity among universities, and one that ignores performance variations across disciplines. We use cluster analysis to classify one of the ten broad fields of education, that is, management and commerce. Using averaged and available data for 2000-2004 on various research measures, partial rankings are provided. Factor analysis is utilised to generate full-multidimensional rankings within the resulting clusters. Our results show that low total research …

The Case Study Methodology In Place Management Research And Practice, Gregory Kerr, Gary Noble, John Glynn

John J Glynn

Purpose: The purpose of this paper is to assist those in the relatively new field of place management to undertake sound and appropriate research for which there is a current need. Approach: This paper identifies and provides an interpretation of key terms associated with research in the social and behavioural sciences and then recommends the case study methodology as being appropriate for research in place management. Findings: Based on a review of the literature this paper offers a viewpoint about the meaning and application of the terms ‘methodology’, ‘methods,’ ‘ways’, ‘strategies’ and ‘approaches’ when they are applied to research. Research …

From Transformation To Revitalization: A New Research Agenda For A Contested Global Economy, Lowell Turner

Lowell Turner

[Excerpt] The revitalization perspective is hardly new. With deep roots in both labor movement history and industrial relations research, such work was marginalized for much of the postwar period both in union strategy and in the field of industrial relations. What is new is the rather sudden arrival of revitalization research in the mainstream of industrial relations along with a broader literature on contentious politics in a global economy (e.g., Klein, 2002; Delia Porta & Tarrow, 2004). This introductory article offers an overview of the revitalization perspective, deepened in relevance by contemporary struggles for democratic representation in the modern workplace …

Letting The Chat Out Of The Bag: Deconstruction, Privilege, And Accounting Research, Cecil Arrington, Jere Francis

Ed Arrington

There are signs on the intellectual scene that we are moving out of an era in the social sciences termed modernism - a belief that separating fact form value, truth form falsity, is just a matter of applying the right version of method.

Ranking Australian Economics Departments By Research Productivity, Frank V. Neri, Joan R. Rodgers

Joan Rodgers

This study ranks Australian economics departments according to the average research productivity of their academic staff during 1996-2002. It also ranks departments according to the variability of research productivity among their members, the assumption being that, ceteris paribus, the less variable is productivity within a department, the better. Research productivity is found to be highly skewed within all departments. A few departments have high average research productivity because of just one or two highly productive members. However, in general, research productivity is more evenly distributed within those departments that have relatively high average research productivity than within departments with relatively …

Ranking Australian Economics Departments By Research Productivity, Frank V. Neri, Joan R. Rodgers

Frank Neri

This study ranks Australian economics departments according to the average research productivity of their academic staff during 1996-2002. It also ranks departments according to the variability of research productivity among their members, the assumption being that, ceteris paribus, the less variable is productivity within a department, the better. Research productivity is found to be highly skewed within all departments. A few departments have high average research productivity because of just one or two highly productive members. However, in general, research productivity is more evenly distributed within those departments that have relatively high average research productivity than within departments with relatively …

American Higher Education In Transition, Ronald G. Ehrenberg

Ronald G. Ehrenberg

[Excerpt] In public higher education, tuition increases in recent decades have barely offset a long-run decline in state appropriations per full-time equivalent student. State appropriations per full-time equivalent student at public higher educational institutions averaged $6,454 in fiscal year 2010; at its peak in fiscal year 1987, the comparable number (in constant dollars) was $7,993 (State Higher Education Executive Officers 2011, figure 3), translating into a decline of 19 percent over the period. Even if one leaves out the "Great Recession," real state appropriations per full-time equivalent student were still lower in fiscal year 2008 than they were 20 years …

Financial Forces And The Future Of American Higher Education, Ronald G. Ehrenberg, Michael J. Rizzo

Ronald G. Ehrenberg

Recent shifts in state funding are altering the most basic realities of American higher education, from student access to faculty research.

Embedding Notions Of Community In The Teaching-Research Nexus: A Case Study, Mario Fernando, Peter D. Mclean

Peter McLean

Becoming aware of the variety of ways academics and students experience and apply research in higher education empowers higher education providers, policy makers and academics to become more reflective and critical of the environment in which learning is taking place. Significant shifts in commerce higher education pedagogy that value community engagement as a bridge to holistic education and sustainable social change are taking place. With the increasing need to integrate the community into the teaching-research nexus, social responsibility is moving to the forefront of commerce higher education. The paper is based on the findings of a teaching and learning scholar …

Was The Copenhagen Summit Doomed From The Start? Some Insights From Green Is Research, Helen M. Hasan, C Dwyer

Helen Hasan

At the 2009 Copenhagen Summit on Climate Change, COP15, so many contradictory demands were apparent that it is doubtful whether it produced many useful outcomes. In this paper we question whether it, and summits like it, may be inherently doomed to fall short of expectations. With its experience of the intrinsic contradictions within socio-technical systems, the Information System’s profession may provide some insights into complex issues such as climate change. IS research has often demonstrated that imposed top-down solutions rarely provide the most promising way to approach highly complex problems. On the other hand, bottom-up emergent processes, though less politically …

Relative Values And Complementarity Of Online And Offline Interactions In Consumer Buying Behaviour: A Proposed Research Plan To Study Purchasing Of A Consumer Service Product Bundle, Robert G. Grant

Robert Grant

Current research into online consumer behaviour seems to be limited in two respects, firstly it treats online interaction as a stand-alone phenomenon and secondly it focuses on discrete steps in consumer processes, neglecting links between the steps. This paper proposes a research method to investigate relative values and complementarity between online and offline interactions in a consumer's buying process, examining differences within and between steps. A range of information source types and functional resource options will be researched for both effectiveness and efficiency benefits as well as emotional preferences for both online and offline interactions. The research will focus on …

Policy Decisions And Research In Economics And Industrial Relations: An Exchange Of Views: Comment, Ronald G. Ehrenberg, Daniel S. Hamermesh, George E. Johnson

Ronald G. Ehrenberg

[Excerpt] John Dunlop has presented what are certainly some of the most provocative remarks to appear in a scholarly journal in the labor field in many years. We find much to agree with in his remarks; however, we also find many areas where we feel he condemns research because of his overly optimistic expectations about its ability to contribute to the policy process, and other areas where he appears to be unaware that research in labor economics has already contributed fairly directly to policy decisions.

Involving Undergraduates In Research To Encourage Them To Undertake Ph.D. Study In Economics, Ronald G. Ehrenberg

Ronald G. Ehrenberg

[Excerpt] Recent evidence suggests that the growing use of part-time and full-time non-tenure-track faculty nationwide adversely influences American college students’ graduation rates (Ehrenberg and Liang Zhang, 2005). I have become concerned that the increased usage of non-tenure track faculty members also likely adversely influences the propensity of undergraduate students to go on for Ph.D.s in economics for two reasons. First, many students enter college with the expressed intent of becoming doctors or lawyers, getting an MBA, or going on for advanced degrees in the sciences or humanities. However, with the exception perhaps of the small number of high-school students who …

Interorganizational Dynamics In Collaboration In University-Industry Research Projects: Context, Politics And Social Construction, Michael Zanko, Richard Badham, Karin H. Garrety

Michael Zanko

University-industry partnerships (UIPs) are widely viewed as essential in leveraging research capability and economic performance in organizations and the nation as a whole. In Australia, as in many other countries, the national government commits significant funds to such ‘strategic’ collaborations. Despite this interest, there is still a relatively poor understanding of the interorganizational dynamics of these industry and university partnerships and their projects. This paper examines such dynamics by focusing on a management-related research project we were involved in negotiating and undertaking with industry partner managers over a four-year period. Of particular relevance was the complex interplay between UIP politics, …

Interorganizational Dynamics In Collaboration In University-Industry Research Projects: Context, Politics And Social Construction, Michael Zanko, Richard Badham, Karin H. Garrety

Karin Garrety

University-industry partnerships (UIPs) are widely viewed as essential in leveraging research capability and economic performance in organizations and the nation as a whole. In Australia, as in many other countries, the national government commits significant funds to such ‘strategic’ collaborations. Despite this interest, there is still a relatively poor understanding of the interorganizational dynamics of these industry and university partnerships and their projects. This paper examines such dynamics by focusing on a management-related research project we were involved in negotiating and undertaking with industry partner managers over a four-year period. Of particular relevance was the complex interplay between UIP politics, …

Some Recent Developments In The Evaluation Of University Research Outcomes In The United Kingdom, Samuel Garrett-Jones, David K. Aylward

Samuel Garrett-Jones

Three specific recent developments in the evaluation of UK university research—the Research Assessment Exercise, the common performance indicators for the research councils, and the ‘evaluation portfolio’ of the Economic and Social Research Council — are described, and how they work in practice is examined. As in other countries, we find some tension between the criteria of excellence and socioeconomic benefit in valuing research outcomes. Driven by government policy, the primacy of peer evaluation based on publications is being strongly augmented by methods and performance measures that attempt to capture the broader benefits and impacts of academic research within the context …

International Trends In Evaluating University Research Outcomes: What Lessons For Australia, Samuel Garrett-Jones

Samuel Garrett-Jones

An international study compared methods used to monitor and evaluate the outcomes of university research in the United States, Canada, the Netherlands and elsewhere. It aimed to provide a foundation for improving the evaluation of research and research training in Australian universities. Evaluation methods were considered in terms of their audience, the type of outputs, outcomes or impacts being measured, and the types of research funding support schemes to which they were applied. The study found that Australian research agencies are generally in line with ‘common practice’ in the countries studied, and in some cases in advance of it. The …

Cross-Sector Research Collaboration In Australia: The Cooperative Research Centres Program At The Crossroads, Tim Turpin, Samuel Garrett-Jones, Richard Woolley

Samuel Garrett-Jones

In this article we trace changes in the institutional and social dynamics that have steered cross-sector R&D collaboration in Australia. Public policy provided the initial push toward cross-sector collaboration. The Cooperative Research Centres (CRC) Program is Australia's most longstanding national arrangement for industry-university-government research collaboration. Over the past two decades the program has grown to become the dominant model for cross-sector R&D cooperation in the country. Because of the size of the program in the Australian innovation system it has also become a major focus for debate about science policy. Universities have now institutionalised this imperative in all sorts of …

Capital Account Liberalization, Financial Development And Industry Growth: A Synthetic View, Rachita Gullapalli, Barry Eichengreen, Ugo Panizza

Rachita Gullapalli

This paper synthesizes studies analyzing the effects of capital account liberalization on industry growth while controlling for financial crises, domestic financial development and the strength of institutions. We find evidence that financial openness has positive effects on the growth of financially dependent industries, although these growth-enhancing effects evaporate during financial crises. Further analysis indicates that the positive effects of capital account liberalization are limited to countries with relatively well-developed financial systems, good accounting standards, strong creditor rights and rule of law. It suggests that countries must reach a certain threshold in terms of institutional and economic development before they can …

Conducting Industrial And Organizational Psychological Research: Institutional Review Of Research In Work Organizations, Daniel R. Ilgen, Bradford S. Bell

Bradford S Bell

Although informed consent is a primary mechanism for insuring the ethical treatment of human participants in research, both federal guidelines and APA ethical standards recognize that exceptions to it are reasonable under certain conditions. But agreement about what constitutes reasonable exceptions to informed consent sometimes is lacking. The research presented the same protocols to samples of respondents drawn from four populations –Institutional Reviewer Board (IRBs) members, managers, employees, and university faculty who were not members of IRBs. Differences in perceptions of IRB members from the other samples with respect to the risks of the protocols without informed consent and on …