Business Commons^™

Identifying The Factors That Influence Conflict Management Behavior Of Human Resource Professionals In The Workplace: An Analysis Of The Relationship Between Personality And Conflict Management Behavior, Gail Joyce Shapiro

Department of Conflict Resolution Studies Theses and Dissertations

Effective conflict management in the workplace can reduce the negative consequences of conflict. These negative outcomes can include low productivity, health-related stress, increased employee turnover, or litigation. A Human Resource (HR) professional can help mitigate these negative outcomes in the workplace when using effective conflict management behavior with employees. However, there is a void in research pertaining to HR professionals’ use of conflict management behavior.

This quantitative, correlational research study examined whether personality has an impact on assertive or cooperative conflict management behavior of HR professionals in the workplace. Statistical testing found a significant relationship between the harmonious, people-person (a …

A Multifoci Model Of Workplace Incivility And Deviance : Examining The Moderating Role Of Prosocial Orientation, Wisanupong Potipiroon

Legacy Theses & Dissertations (2009 - 2024)

Despite the scholarly interest in workplace incivility in the field of organizational behavior, public administration (PA) scholars have paid much less attention to this timely and relevant topic. Based on a unique sample of 401 individuals (nested in 83 work units) employed in a public organization in Thailand, the present study seeks to address this void by examining whether different sources of workplace incivility (i.e., supervisors, coworkers and customers) will have differential effects on different types of employee deviant behaviors (i.e., deviance directed towards the organization, supervisors, coworkers and customers). Based on a multifoci and target-specificity framework, the present study …

Essays On Failure Management Of Nonprofit Organizations, Junesoo Lee

Legacy Theses & Dissertations (2009 - 2024)

No matter how well an organization is managed, we face some inevitable failures such as deficient volunteers, excess demands for service, unstable grants, etc. Paradoxically however, successful organizations have been using their failures creatively. Beyond such successful use of failure, can benefits of failure be systematically described? What would be the generic ways to benefit from failure? In order to answer that question, three essays were written with the following details.