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Doing It Tough: Factors Impacting On Local E-Government Maturity, Peter Shackleton, Linda Dawson

Associate Professor Linda Dawson

As growing numbers of citizens seek to use the Internet to do business, governments across the world have moved into the area of electronic service delivery. For the last decade significant advancements have been made in the area of e-Government. Today, e-Government is often assumed to be well-established. However, ongoing support is often missing, particularly at the local government level. The multi-level nature of government often means that citizens are frustrated when accessing services that span many levels of bureaucracy. This paper describes an empirical study which explores the factors influencing local e-government maturity and identifies the barriers, enablers, priorities …