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The Impact Of Governance Structure On Performance Of U.S. Performing Arts Centers, Karen S. Fuller

FIU Electronic Theses and Dissertations

This dissertation is an analysis of the governance structures and functioning of performing arts centers (PACs) in the United States. PACs provide important public services to local communities by exposing the public to arts and culture. There are two research objectives in the analysis. The first objective is to delineate the forms of PAC governance structures. The second objective is to assess how these governance structures affect PACs’ functioning. The dissertation contributes to understanding of management of PACs. Overall, the study identified 187 PACs in the country, with at least one PAC in every state.

With respect to the first …

Understanding The Individual And Organizational Attributes Of Servant Leadership In Local Governments, Pallavi Awasthi

FIU Electronic Theses and Dissertations

Servant leaders are driven by a natural feeling to serve first which manifests into a conscious desire to lead. The servant leadership style emphasizes internalizing ethical behavior, along with empathy and service orientation in creating value for the community which is critical in public administration. While the servant leadership concept has gained much interest among business management scholars, it has received little attention in public administration. This dissertation aims to fill this wide gap in public administrative leadership scholarship by investigating the role of servant leadership in public administration.

Specifically, the dissertation seeks to understand individual (servant identity and moral …

Factors Affecting The Adoption Of New Technology: The Case Of 311 Government Call Centers, Susan Caroline Young

FIU Electronic Theses and Dissertations

Government call centers (311) were first created to reduce the volume of non-emergency calls that were being placed to emergency 911 call centers. The number of 311 call centers increased from 57 in 2008 to about 300 in 2013. Considering that there are over 2,700 municipal government units across the United States, the adoption rate of the 311 centers is arguably low in the country. This dissertation is an examination of the adoption of 311 call centers by municipal governments. My focus is specifically on why municipal governments adopt 311 and identifying which barriers result in the non-adoption of 311 …