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Emotional Intelligence, Turnover Intention, And Commitment Among Nonprofit Employees, Tabitha Brewster Jan 2020

Emotional Intelligence, Turnover Intention, And Commitment Among Nonprofit Employees, Tabitha Brewster

Walden Dissertations and Doctoral Studies

Employee turnover is a persistent problem contributing to financial issues and declining

productivity in nonprofit organizations. Nonprofits cannot fulfill their core missions of

providing services to people in need when managing staffing disruptions. Measuring

employee turnover intention can determine the probability of employee turnover, and a

potential predictor of turnover intention is emotional intelligence, an area unstudied in the

nonprofit sector. This study was designed to explore this relationship, in addition to the

employee's commitment to the organization. The population consisted of 273 nonprofit

employees older than 18 years, working in a nonsupervisory capacity. They completed an

online survey consisting …


Emotional Intelligence, Turnover Intention, And Commitment Among Nonprofit Employees, Tabitha Brewster Jan 2020

Emotional Intelligence, Turnover Intention, And Commitment Among Nonprofit Employees, Tabitha Brewster

Walden Dissertations and Doctoral Studies

Employee turnover is a persistent problem contributing to financial issues and declining

productivity in nonprofit organizations. Nonprofits cannot fulfill their core missions of

providing services to people in need when managing staffing disruptions. Measuring

employee turnover intention can determine the probability of employee turnover, and a

potential predictor of turnover intention is emotional intelligence, an area unstudied in the

nonprofit sector. This study was designed to explore this relationship, in addition to the

employee's commitment to the organization. The population consisted of 273 nonprofit

employees older than 18 years, working in a nonsupervisory capacity. They completed an

online survey consisting …


Can Trait Emotional Intelligence Variables Of Well-Being, Self-Control, Emotionality, And Sociability Individually Or Collectively Predict A Software Development Engineer's Creativity?, Mwoyondishe Jonathan Mvududu Jan 2020

Can Trait Emotional Intelligence Variables Of Well-Being, Self-Control, Emotionality, And Sociability Individually Or Collectively Predict A Software Development Engineer's Creativity?, Mwoyondishe Jonathan Mvududu

Doctor of Business Administration (DBA)

This quantitative research study was carried out as a partial requirement for earning a Doctor of Business Administration degree from George Fox University. The main goal of the research study was to investigate whether trait emotional intelligence variables of well-being, self-control, emotionality, and sociability can individually or collectively predict a software development engineer’s creativity or creativeness potential. Employee innovativeness is the primary focus of many organizations in today’s turbulent business environment whereby employees are increasingly gaining autonomy in self-managed teams. The study discusses the theoretical frameworks of creativity and trait emotional intelligence (Trait EI), an extension of the emotional intelligence …


Exploring The Influence Of Emotional Labour, Emotional Intelligence, Emotional Regulation, And Emotional Valence On Employee Job Satisfaction And Burnout, Kirsty Lee Wilson Jan 2020

Exploring The Influence Of Emotional Labour, Emotional Intelligence, Emotional Regulation, And Emotional Valence On Employee Job Satisfaction And Burnout, Kirsty Lee Wilson

Theses : Honours

This thesis investigated the measures of emotional labour surface acting and deep acting, emotional intelligence, emotional regulation and positive and negative affect as influences on employee wellbeing outcomes of job satisfaction and burnout. A questionnaire was administered to over 2,000 client-facing employees in the USA and Canada. Results from the data analysis found that employees subjected to high levels of emotional labour in client facing roles experienced higher levels of negative affect or outlook. Those scoring higher on the emotional labour surface acting subscale scored significantly higher for negative effect. Additionally, higher scores in deep acting emotional labour were also …