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Full-Text Articles in Business
The Effects Of A Combination Of Feedback, Goals, And Consequences On The Performance Of Four Small Businesses, Timothy V. Nolan
The Effects Of A Combination Of Feedback, Goals, And Consequences On The Performance Of Four Small Businesses, Timothy V. Nolan
Dissertations
Performance measurement approaches such as the Balanced Scorecard (BSC) offer a format for attending to a few performance metrics rather than several different performance indicators. While the BSC approach offers a nice format for tracking performance, it does not provide a conceptual framework for improving performance. That framework can be found in Behavioral Systems Analysis. The Total Performance System emphasizes the importance of internal and external feedback in improving performance. Several studies have investigated feedback interventions in organizational settings. The intervention found to be most effective is a combination of feedback, goals, and consequences. The purpose of the current study …