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Singapore Management University
Research Collection School Of Computing and Information Systems
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Full-Text Articles in Business
Multi-Functional Job Roles To Support Operations In A Multi-Faceted Jewel Enabled By Ai And Digital Transformation, Steven M. Miller
Multi-Functional Job Roles To Support Operations In A Multi-Faceted Jewel Enabled By Ai And Digital Transformation, Steven M. Miller
Research Collection School Of Computing and Information Systems
In this story, we highlight the way in which the use of AI enabled support systems, together with work process digital transformation and innovative approaches to job redesign, have combined to dramatically change the nature of the work of the front-line service staff who protect and support the facility and visitors at the world’s most iconic airport mall and lifestyle destination.
What Machines Can't Do (Yet) In Real Work Settings, Thomas H. Davenport, Steven M. Miller
What Machines Can't Do (Yet) In Real Work Settings, Thomas H. Davenport, Steven M. Miller
Research Collection School Of Computing and Information Systems
AI systems may perform well in the research lab or under highly controlled application settings, but they still needed human help in the types of real world work settings we researched for a new book, Working With AI: Real Stories of Human-Machine Collaboration. Human workers were very much in evidence across our 30 case studies. In this article, we use those examples to illustrate our list of AI-enabled activities that still require human assistance. These are activities where organizations need to continue to invest in human capital, and where practitioners can expect job continuity for the immediate future
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Singapore Public Sector Ai Applications Emphasizing Public Engagement: Six Examples, Steven M. Miller
Research Collection School Of Computing and Information Systems
This article provides an overview of six examples of public sector AI applications in Singapore that illustrate different ways of enhancing engagement with the public. These applications demonstrate ways of enhancing engagement with the public by providing greater accessibility to government services (access anywhere, anytime) and speedier responses to public processes and feedback. Some applications make it substantially easier for members of the public to do things or make choices, while others reduce waiting time, either across an entire public infrastructure, or for an individual transaction. Some provide highly individualized coaching to guide a person through the process of doing …