Business Commons^™

Optimization Of Supermarket Checkout Counters Using Integrated Greedy Algorithm, Ramzi Fayad, Hadi Abou Chakra

BAU Journal - Science and Technology

Supermarkets worldwide are facing a service dilemma whether to increase or decrease their number of counters used at checkouts. A higher number of checkouts will undoubtedly reduce waiting time at checkout, a factor in improving customer satisfaction and service quality but this will come at a cost to the Supermarket. The work conducted in this paper will therefore focus on this tradeoff between improving the customer shopping experience versus the Supermarket Cost and profitability margins. It will do so by using an optimization algorithm that can help find the optimum number of checkouts and utilization of staff resources. The optimization …