Business Commons^™

Empresas Recuperadas, Elana Gold

Independent Study Project (ISP) Collection

Starting during the neoliberal economic policies of the 90’s and continuing through the crisis of 2001, over 200 abandoned or bankrupt factories have been recuperated by their workers to maintain their jobs and argentine industry. These factories, called empresas recuperadas, have an important role in providing economic alternatives to the typical exploitation of capitalism as nearly all are maintained as cooperatives where members share in the decision-making process and profits. Although they have their roots in the militant union history of Argentina, in many ways they have differentiated themselves from the typical worker struggle.

These factories have an interesting relationship …

“The Customer Is Always Right” Customer Service And Managerial Structures In Relation To Company Size On Main Road Rondebosch, Cape Town, Carlos Gausman

Independent Study Project (ISP) Collection

Customer service culture in Rondebosch, Cape Town will be studied in this paper. The relationship between customer service and management structures through operational models is explored. Customer Intimacy is the operational model used by the three cases studied – Pick n Pay, Lyra’s Café, and Zone Fitness. Business size and entrepreneurial influence play a role in the vested interest mangers and employees have concerning their work ethic (productivity, motivation, and efficiency) and company profit/personal income. Information was gathered through participant observation and interviews of branch managers, employees, and customers. Customer loyalty plays a larger role in maximizing profit than becoming …

Shareholder Activism And Its Impact On Corporate Behavior; With Special Reference To Australian Ethical's Climate Advocacy Fund, Elias Springer

Independent Study Project (ISP) Collection

Given that the single driving force behind our current myopic markets is their pursuit of maximal profits, there is a dire need for increased shareholder activism to hold these corporations accountable for the social and environmental repercussions of their single-bottom line modus operandi. This study analyzes the effectiveness of shareholder activism as a tool for changing corporate behavior, and makes a more in-depth assessment of the extent to which Australian Ethical’s Climate Advocacy Fund impacts corporate behavior.

The data collected and analyzed from five interviews was used to supplement the data collected through literature review. Two interviews were conducted on …

Teaching A Man To Fish: Ngdos, Development Interventionism, And The Theory And Practice Of The Capacity Building Approach., Sa’Eed Husaini

Independent Study Project (ISP) Collection

The international development world has witnessed a marked increase in the presence and participation of transnational non-governmental development organizations (NGDOs) over the last two decades. This has in turn inspired much deliberation concerning what the appropriate roles and approaches for NGDOs in the development and poverty alleviation effort are. A large part of this discussion has been characterized by sustained criticism regarding NGDOs failure to engage with political processes in the developing world and the inability of most popular approaches to inspire empowerment for the marginalized and rely on their own agency towards achieving the improvement of their societies. Considering …