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How Team-Level And Individual-Level Conflict Influences Team Commitment: A Multilevel Investigation, Sanghyun Lee, Seungwoo Kwon, Shung Jae Shin, Minsoo Kim, In-Jo Park

Business Faculty Publications and Presentations

We investigate how two different types of conflict (task conflict and relationship conflict) at two different levels (individual-level and team-level) influence individual team commitment. The analysis was conducted using data we collected from 193 employees in 31 branch offices of a Korean commercial bank. The relationships at multiple levels were tested using hierarchical linear modeling (HLM). The results showed that individual-level relationship conflict was negatively related to team commitment while individual-level task conflict was not. In addition, both team-level task and relationship conflict were negatively associated with team commitment. Finally, only team-level relationship conflict significantly moderated the relationship between individual-level …