Business Commons^™

Resolving The Telecommuting Paradox: Does Leader-Member Exchange Matter?, Ajay R. Ponnapalli

FIU Electronic Theses and Dissertations

Prior theorizing about telecommuting has proposed the possibility of a telecommuting paradox (Gajendran & Harrison, 2007), which refers to a set of mutually incompatible consequences that telecommuting has for employees. On one hand, a key theme in managerial and scholarly writings on telecommuting is that it provides employees with greater flexibility and discretion over where, when, and how work is completed. According to this view, telecommuting leads to greater autonomy and this in turn is linked to beneficial outcomes including greater job satisfaction, intentions to stay, and better job performance. On the other hand, some researchers and the popular press …