Business Commons^™

Introduction To Special Section: Careers In Context, Hugh Gunz, Wolfgang Mayrhofer, Pamela Tolbert

Pamela S Tolbert

[Excerpt] Career scholars regularly cite Hughes’ (1937: 413) dictum that the study careers as “the moving perspective in which persons orient themselves with reference to the social order, and of the typical sequences and concatenations of office – may be expected to reveal the nature and 'working constitution' of a society.” Yet the greater part of the careers literature typically ignores this by focusing, largely, on the careers of individuals and influencing factors mainly linked to the person and his or her immediate context, to the neglect of the broader context within which the careers are lived. However, large-scale economic …

Service Undone: A Grounded Theory Of Strategically Constructed Silos And Their Impact On Customer-Company Interactions From The Perspective Of Retail Employees, Kelley O'Reilly

Kelley A. O'Reilly

This work elaborates the impacts of strategically constructed silos that are not byproducts of flagging cross-departmental cooperation or the cumulative effect of decades of decentralized command and control. Rather, these silos are strategically intended structures within organizations. Most significantly, the substantive theory of strategically constructed silos and their impact on customer service contributes to the field by illustrating the presence and consequence of silos occurring in suboptimal conditions. The existence of silos has implications that extend far beyond the retail area.

A key take-away from this research is that contrary to how most customer service processes are designed, not all …

Slippage In The System: The Effects Of Errors In Transactive Memory Behavior On Team Performance, Matthew Pearsall, Aleksander Ellis, Bradford Bell

Bradford S Bell

[Excerpt] Although researchers have consistently shown that the implicit coordination provided by transactive memory positively affects team performance, the benefits of transactive memory systems depend heavily on team members’ ability to accurately identify the expertise of their teammates and communicate expertise-specific information with one another. This introduces the opportunity for errors to enter the system, as the expertise of individual team members may be misunderstood or misrepresented, leading to the reliance on information from the wrong source or the loss of information through incorrect assignment. As Hollingshead notes, “information may be transferred or explicitly delegated to the ‘wrong’ individual in …

Strategic Leadership And Innovation In High Technology Firms, Terri Scandura

Terri A. Scandura

Did you ever wonder what the organizations that produce some of the high tech gadgets we marvel at such as the IPhone and the Blu-ray player are like? How do their leaders create and maintain a spirit of innovation that produces these hit products? High technology firms face unique challenges because of the fast paced and ever-changing landscape of their industry. Intellectual capital and innovation have become the key sources of competitive advantage in a wide range of industries and many have argued that the key to the future competitiveness of organizations in the U.S and abroad is the ability …

[Review Of The Book The System Of Professions: An Essay On The Division Of Expert Labor], Pamela Tolbert

Pamela S Tolbert

[Excerpt] In The System of Professions, Abbott directly confronts these important and long-neglected issues in an original and highly thought-provoking approach to the analysis of professions. Focusing on the dynamics through which occupations define their jurisdiction, or the right to control the provision of particular services and activities, this approach draws attention to one of the most critical determinants of jurisdiction, interprofessional competition. Based on an astoundingly wide, cross-cultural knowledge of the histories of a variety of occupations, Abbott provides a rich and complex analysis of the nature of relationships among professional occupations and the forces that shape these relationships …

Organizational Demography And Individual Careers: Structure, Norms, And Outcomes, Barbara Lawrence, Pamela Tolbert

Pamela S Tolbert

[Excerpt] As the terms career choices and opportunity structure suggest, demographic influences on careers operate at multiple levels of analysis: at the individual level, on individuals' perceptions of work environments and career decisions, and at the organization level, on group dynamics and organizational selection processes. However, there are few theories that explicate the processes that bridge these levels. What are the dynamics by which demographic patterns influence an individual's career choices? Similarly, how do individual actions shape the processes of demographic change within organizations? This chapter presents one approach to exploring such questions.

The Institutionalization Of Institutional Theory, Pamela Tolbert, Lynn Zucker

Pamela S Tolbert

[Excerpt] Our primary aims in this effort are twofold: to clarify the independent theoretical contributions of institutional theory to analyses of organizations, and to develop this theoretical perspective further in order to enhance its use in empirical research. There is also a more general, more ambitious objective here, and that is to build a bridge between two distinct models of social actor that underlie most organizational analyses, which we refer to as a rational actor model and an institutional model. The former is premised on the assumption that individuals are constantly engaged in calculations of the costs and benefits of …

Advances In Technology-Based Training, Bradford Bell, Steve Kozlowski

Bradford S Bell

[Excerpt] There is a growing utilization of technology-based training in the workplace. The 2005 State of the Industry Report published by the American Society for Training and Development (ASTD) revealed that in the average organization, technology-based training accounted for 28.1 percent of all training hours in 2004 (Sugrue and Rivera, 2005). The report also revealed that the utilization of technology-based training has almost doubled since 2002 and is projected to further increase to 32.5 percent in 2005. In this chapter, we examine this trend and explore recent advances in technology-based training. We begin by discussing the environmental factors pushing companies …

Disentangling Achievement Orientation And Goal Setting: Effects On Self-Regulatory Processes, Steve Kozlowski, Bradford Bell

Bradford S Bell

The Heckhausen and Kuhl (1985) goal typology provided the conceptual foundation for this research, which examined the independent and integrated effects of achievement orientation and goal setting approaches on trainees’ self-regulatory activity. Using a complex computer-based simulation, the authors examined the effects of three training design factors cutting across these two theoretical domains – goal frame, goal content, and goal proximity – on the nature, focus, and quality of the self-regulatory activities of 524 trainees. Results revealed that all three factors had a significant influence on self-regulation, with goal content exhibiting the greatest influence. In line with expectations, congruent learning …

Self-Assessments Of Knowledge: Where Do We Go From Here?, Bradford Bell, Jessica Federman

Bradford S Bell

[Excerpt] In this paper, we argue that there remain several unanswered questions surrounding self-assessments of knowledge that must be addressed before we can reach a more definitive conclusion on the viability of these measures. The answers to these questions may provide further evidence that self-assessments should not be used as an indicator of learning or they may serve to qualify the conditions under which self-assessments can be used with reasonable confidence. In either case, addressing these issues is critical if work in this area is to influence how researchers and practitioners evaluate trainees’ learning.

Current Issues And Future Directions In Simulation-Based Training In North America, Bradford Bell, Adam Kanar, Steve Kozlowski

Bradford S Bell

A number of emerging challenges including globalization, economic pressures, and the changing nature of work have combined to create a business environment that demands innovative, flexible training solutions. Simulations are a promising tool for creating more realistic, experiential learning environments to meet these challenges. Unfortunately, the current literature on simulation-based training paints a mixed picture as to the effectiveness of simulations as training tools, with most of the previous research focusing on the specific technologies used in simulation design and little theory-based research focusing on the instructional capabilities or learning processes underlying these technologies. This article examines the promise and …

Information Workers In The Academy: The Case Of Librarians And Archivists At The University Of Western Ontario, Melanie Mills

Melanie Mills

For much of its history, the organizational culture for academic librarians and archivists at The University of Western Ontario was primarily a culture of the practitioner. While librarians and archivists supported teaching, research and service at Western, they did not directly engage in it. As a result of grassroots efforts undertaken by members of Western’s academic community in the mid-2000s however, the potential contributions of information workers to the teaching, research and service mandate of University began to garner recognition. Born out of this collective awakening, a successful union drive and shortly thereafter an inaugural Collective Agreement for The University …

Distributed Learning System Design: A New Approach And An Agenda For Future Research, Bradford Bell, Steve Kozlowski

Bradford S Bell

This article presents a theoretical framework designed to guide distributed learning design, with the goal of enhancing the effectiveness of distributed learning systems. The authors begin with a review of the extant research on distributed learning design, and themes embedded in this literature are extracted and discussed to identify critical gaps that should be addressed by future work in this area. A conceptual framework that integrates instructional objectives, targeted competencies, instructional design considerations, and technological features is then developed to address the most pressing gaps in current research and practice. The rationale and logic underlying this framework is explicated. The …

Work Groups And Teams In Organizations, Steve Kozlowski, Bradford Bell

Bradford S Bell

[Excerpt] Our objective in this chapter is to provide an integrative perspective on work groups and teams in organizations, one that addresses primary foci of theory and research, highlights applied implications, and identifies key issues in need of research attention and resolution. Given the volume of existing reviews, our review is not intended to be exhaustive. Rather, it uses representative work to characterize key topics, and focuses on recent work that breaks new ground to help move theory and research forward. Although our approach risks trading breadth for depth, we believe that there is much value in taking a more …

Summary Of Procedures For O*Net Task Updating And New Task Generation, Erich Dierdorff, Jennifer Norton

Erich C. Dierdorff

This report was developed to describe the procedures for updating existing O*NET tasks and writing new O*NET tasks (e.g., New and Emerging (N&E) tasks and green tasks). The procedural report provides a series of successive steps that are followed, including researching, reviewing, revising, and writing task statements for use in the O*NET system. Throughout these actions, Internet-based information sources serve a primary role in supporting and informing task revision and writing. Using online resources to collect task data is intended to be more expedient, more manageable, and less costly than other methods such as direct surveying. Task writing training procedures …

Library Sector Leadership: Bridging Theory And Practice, Melanie Mills, Charlotte Innerd

Melanie Mills

Explore the issue of leadership in libraries with one current student and one graduate of The University of Victoria's Professional Graduate Certificate in Library Sector Leadership. Looking specifically at Kouzes and Posner's 'Five Practices of Exemplary Leaders' and Quinn et al.'s 'Competing Values Framework', we hope to share our own discoveries and insights and add to the important discussion of leadership in Libraries.

Business Ethics - University Of New Mexico, Robert Phillips

Robert Phillips

No abstract provided.

Teaching Business Ethics - University Of New Mexico, Robert Phillips

Robert Phillips

No abstract provided.

Womens’ Underrepresentation In Upper Management: New Insights On A Persistent Problem, Grace Lemmon

Grace Lemmon

No abstract provided.