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Supply Chain Performance Measurement For Services: An Operational Level Framework, Asher Ramish, Sarwar M. Asher
Supply Chain Performance Measurement For Services: An Operational Level Framework, Asher Ramish, Sarwar M. Asher
Business Review
Purpose
The purpose of the study is to propose a consolidated and comprehensive operational level framework of performance metrics to facilitate the supply chain integration in the service industry. Design/methodology/approach
In order to do so, we rely on a systematic review procedure to delineate and thus integrate the measures into factors. This paper draws upon prior work done on performance measure in supply chain integration.
Findings
These measures will then be assigned by incorporating industrial practice to various factors that we believe are relevant to the measure of performance in the integrated supply chain system in the service industry.
Research …