Business Commons^™

Applying Agile Project Management To Art Museums: A Proposal For Implementing A Generalist Scrum Master, Vincent Sulit

Master's Projects and Capstones

This capstone project examines organizational change, along with its challenges, through case studies in museums and businesses in the private sector, subsequently providing a possible solution for museums to adapt to the current global market economy through the use of Agile Project Management (Agile). I cite recent case studies of art museums implementing Agile for digital product development. This project proposal aims to introduce Agile outside of digital departments, including Exhibitions and Education, with the goal of developing better visitor-centered offerings from museums. This may be achieved through the proposal of a job description for a new museum position of …

Cultivating Cultural Exchange: Improving University Study Abroad Programs, Katherine Crawford

Honors Theses

My affinity for culture, both foreign and domestic, has greatly shaped my life and future career path. As I have been frequently reminded, I did not take the “typical” exchange route. However, I accredit this atypical experience to my passion towards the subject. My first immersive cultural experience occurred during a yearlong, high school, Rotary led exchange to Bourges, France. Simply put, it changed my life. I encountered the culture first hand, accepting a new normal: bisous greetings, daily baguettes, and a well-structured hierarchy. Within six months, I considered myself fluent in the language. I lived with French families, was …

Canines For Disabled Kids, Erin Jerrett, Margarita Mnatsakanyan, Colleen Reynolds, Yin Wang

School of Professional Studies

Canines for Disabled Kids have been working on behalf of children and their families to educate communities and promote service dog partnerships for almost twenty years. Their advocacy with local legislatures, business owners, and community leaders highlighted the difficulties encountered when differentiating service dogs from emotional support/comfort dogs. Service dogs are entitled to access by the Americans with Disabilities Act (ADA), while emotional support/comfort dogs are not protected under the federal statute or to the same rights. Canines for Disabled Kids proposed a study to obtain a current count of licensed service dogs in the Commonwealth and investigate the feasibility …

Self-Determination And Human Resource Retention: Employee And Volunteer Motivation To Stay In Rural Oregon Nonprofit Organizations, Nicole Richman

Doctor of Business Administration (DBA)

The present study used an existing model, the Volunteer Functions Inventory, to test the functional motives of volunteers and employees to engage in or continue service with a rural nonprofit organization. Self-Determination theory provides the underlying framework for the Volunteer Functions Inventory and the six motivational functions: understanding, values, enhancement, career, social, and protective. The model was tested using a sample of 168 employees and volunteers from Area Agencies on Aging located in rural Oregon. The results indicated that the protective function, reducing personal guilt by serving others in the community with less means, similarly motivates employees and volunteers to …

The Dynamics Of Participatory Monitoring And Evaluation (Pm&E) In Traditional Pakistan., Aamer Shams

Capstone Collection

This research seeks to explore the interpretation and application of Participatory Monitoring and Evaluation (PM&E) in the context of Educational Empowerment by analyzing insights gathered from multiple stakeholder groups in four cities of Pakistan, Islamabad, Lahore, Quetta, and Peshawar. Analysis of the findings reveals nuances of PM&E, including “Equality and Equity, Respect and Tolerance” (pg. 58-61) that limit the potential of this transdisciplinary empowerment process. Empowerment and educational programs often employ the continuous processes of Monitoring and Evaluation (M&E) to gain an understanding of the implementation, efficiency, impact, and overall performance of the program. M&E also provides valuable information about …

Marketing Strategy Of School Of Professional Studies In China, Jiahui Liu, Jing Wang, Shuo An, Wengxing Wang, Yiwei Wang

School of Professional Studies

Chinese students are the most visible international presence at many universities across the United States, and the number continues to grow. Since 2010, The number of graduate students studying abroad has entered the period in which the increase has been declining. Under the circumstance of the weak global economy and high cost of education, the administration needs to attract the attention of Chinese students. In the process of competing for applicants, how to develop marketing strategies to attract students’ eyeballs has become an important means of trying to increase school income through Chinese students. The marketing strategy mentioned in this …

Local Workforce Development Boards: Alignment With Operational Indicators And Behavioral Characteristics, Sharon Humphreys Johnson

Dissertations

The ability of a region to remain competitively viable is dependent upon attracting new business and retaining existing businesses (Good & Strong, 2015). In many instances, regional growth depends on the workforce and the region’s ability to develop a talent pipeline of existing or accessible workers (Blakely & Leigh, 2010). The passage of the Workforce Innovation and Opportunity Act (WIOA) increases the expectations of local workforce board leadership. The WIOA vision for Local Workforce Development Boards (LWDB) is to serve as strategic leaders and act as conveners of regional workforce system partners, stakeholders, and businesses to develop new structures for …

A Social Marketing Plan For The Children's Safety Center, Morganne Kaylyn Rhodes

Graduate Theses and Dissertations

The Children’s Safety Center (CSC) is a nonprofit organization in Springdale, Arkansas, that advocates for child abuse victims in Northwest Arkansas. This thesis project includes a social marketing plan that aims to increase the overall awareness of the CSC and its new prevention programs used to decrease the number of child abuse victims in Northwest Arkansas. The social marketing plan also aims to create behavioral changes that increase participation in prevention programs and social media engagement, in addition to volunteers and donors. The plan was developed based on research on effective nonprofit social marketing plans, research on efficient communication efforts …

Succession Planning In The Religious Non-Profit Sector: Understanding Associate Pastors’ Experiences Of Serving As Internal Interims, Darius Mason Chapman

Human Resource Development Theses and Dissertations

Abstract

SUCCESSION PLANNING IN THE RELIGIOUS NON-PROFIT SECTOR: UNDERSTANDING ASSOCIATE PASTORS’ EXPERIENCES OF SERVING AS INTERNAL INTERIMS

Darius Chapman

Committee Co-Chair: Andrea D. Ellinger, Ph.D.

Committee Co-Chair: Rochell McWhorter, Ph.D.

The University of Texas at Tyler

May 2017

The concept of succession planning is not new for organizations, as most will experience the loss of key personnel for a variety of reasons including retirement, termination, death, and unforeseen circumstances. Therefore, having a deliberate and systematic process for identifying, developing, and retaining key personnel makes succession planning critical to the long term viability of organizations.

However, challenges in the global marketplace, …

Creating A Crisis Communication Plan For Small Or Mid-Sized Community Colleges With Monroe County Community College As The Model, Verkennes Joe

Master of Arts in Media and Communication Plan II Graduate Projects

Community colleges need to develop crisis communication plans to protect themselves from the ramifications of crises. While colleges and universities have been diligent about ensuring that they have crisis management plans in place, the same cannot be said for crisis communication plans. The effects of crises on the reputations, operations, and finances of community colleges can include losses of enrollment, decreases in donations, reductions in government funding, accreditation issues, and the severing of key partnerships. This is because crises can negatively impact organizational reputations, which are widely recognized as valuable, intangible assets. Having a solid crisis communication plan can help …

Armenia’S Social Sector: An Analysis Of Armenia’S Nonprofits, P L. Wierikko

Capstone Collection

The purpose of this study was to explore and analyze the common traits and operational methods of Nonprofits in regions located outside of Armenia’s capital, Yerevan. A comprehensive organizational analysis using The Six Practices Framework by Crutchfield and Grant (2012), along with additional frameworks and theories were utilized to assess Kapan Women’s Resource Center Nonprofit Organization (KWRC NGO). From the analysis, a strategic plan was developed as well as the projected impact implementation of the plan would have on KWRC NGO, their partners, and their community. Nine other organizations were surveyed to gain a better understanding of prevailing operations and …

Ndoto Au Ota: Jifundishe's Strategic Planning Process: A Case Study Of An Appreciative Approach To The Strategic Planning Process For A Small Ngo, Margaret Bearor

Capstone Collection

In January 2017, Jifundishe, a small, local nonprofit organization based in Ngongongare, Tanzania undertook its first strategic planning process. I was asked to design and lead this initiative for the organization, finding a way to introduce tools and resources so that they, or a similar organization, could replicate the process in the future. To better reflect the values, culture, and constraints of Jifundishe, the methodology selected to drive the process was Appreciative Inquiry (AI). AI is a change model focused on strengths, and an appreciative strategic plan looks to take the best of what you already have and work to …

Do Marketing Strategies Impact Condom Sales In Uganda?, Meyhar Mohammed

Master's Theses

What attracts people to buy condoms? HIV/AIDS remain one of the biggest health dangers of the world, especially in Sub-Saharan Africa. A lot of efforts have been pursued in the past two decades to drastically reduce prevalence of HIV and increase awareness about preventive mechanisms. In order to prevent relapse of success achieved so far, it is important to recognize transformation of consumer behavior due to growth in social networks, education and awareness over time. There are a lot of behavioral triggers captured by social marketing interventions in the field of public health. In an attempt to investigate the role …

Organizational Factors Associated With Quality Perinatal Care, Lisa H. Akers

Dissertations, 2014-2019

Provisions for perinatal care are an integral part of quality healthcare and are increasingly moving to the forefront of quality care measures in the healthcare setting (Agency for Healthcare Research and Quality, 2012; National Quality Forum, 2012; & The Joint Commission, 2010). Previous literature specifically focused attention to general quality of care, but recently there has been a call for a more comprehensive approach to measuring quality in the perinatal care setting, which necessitates the need for a better understanding of what is currently being offered (Collins & Draycott, 2015). Until now the literature has remained limited on the association …

Cultural Influences On Nonprofit Servant Leadership, Sungil Chung

Dissertations, 2014-2019

This research explores national and cultural differences in nonprofit leadership. Despite the global expansion of nonprofit organizations, limited research is found in the literature that studies national and cultural differences in nonprofit leadership specifically. This research is designed in two phases to address the overall research question of whether national cultures influence servant leadership in nonprofits. The first phase is a comparison study between U.S. nonprofit employees and South Korean nonprofit employees to examine if there are national differences on people’s preferences for nonprofit leadership. The second phase explores the relationship between Hofstede’s six cultural dimensions (i.e. power distance, individualism …

Clicks, Likes, And Shares: Using The Theory Of Planned Behavior, Self-Efficacy, And Impression Management To Predict Digital Activism Activities, Aaron Noland

Dissertations, 2014-2019

Social media has evolved as a space for connection, advocacy, and commerce in recent years. Nonprofit organizations have been called to engage stakeholders on the Internet generally, and social media specifically as the pervasiveness of online presence has increased. In addition, nonprofit organizations have struggled to sustain engagement with the millennial population over the same time. Millennials have been termed digital natives and use social media proficiently. The convergence of these two mandates for nonprofit organizations – to engage via social media and to engage millennials – represents the importance of this study. To begin to help nonprofit organizations develop …

Beyond Beneficiaries Of Corporate Philanthropy: The Practice Of Corporate Social Responsibility In Nonprofit Firms, Roxann Allen

Dissertations, 2014-2019

While the nonprofit sector yields to isomorphic pressures to become more like their for-profit counterparts, they can adopt practices from the sector to move beyond beneficiaries to practitioners of the Corporate Social Responsibility (CSR) framework, the practice of which leads increased financial performance in the for-profit sector. This study tests two main hypotheses to answer the research question, “Is the practice of CSR effective for nonprofit organizations?” The results of multiple regression analyses suggest that the people bottom line management of CSR as measured by inclusion in The NonProfit Times “Best Nonprofits to Work For “list positively predicts a more …

A Social Marketing Plan For 7hills Homeless Center, Kendra Labri Williams

Graduate Theses and Dissertations

7hills Homeless Center is located in Fayetteville, Arkansas and is committed to ending homelessness in Northwest Arkansas by developing and implementing innovative services to equip the near-homeless and homeless in leading healthy and productive lives through strategic community partnerships with citizens, business, and government agencies. This thesis offers 7hills Homeless Center a comprehensive social marketing plan. The goal is to increase awareness of homelessness in Northwest Arkansas and to increase donor and volunteer involvement with 7hills. In order to accomplish these goals, a social marketing plan was developed by researching target volunteer and donor audiences, homelessness, and successful campaigns from …

Umass Memorial Healthcare Information System Job Ladder, Matthew Simoncini, Vamsi Kavuru, Antariksh Nanda, Tahaseen Mahaboob Basha, Vikram Patil

School of Professional Studies

The capstone project report emphasizes the importance of a job ladder and the need of an hour to implement it at UMASS Memorial health care. The scope of this project is to create a well-established job ladder at UMASS with pre-defined standards on job levels related to Information Technology department that would facilitate in hiring, developing and promoting employees at various stages.

Somali National University, Sharmarke Abdulla, Nikala Pieroni, Jenna Caskie, Sergii Odnodvorets, Tanyue Gong, Lahari Dasari

School of Professional Studies

The executive summary presents an overview of the principal conclusions and recommendations for Somali National University Faculty of Education (FoEd) regarding the following concerns: Difficulty with recruiting high quality prospects to the FoEd; Ineffective and counterintuitive use of social media as a tool to improve brand equity, as well as as a tool to attract and communicate with prospective and current students; Unbalanced gender ratio of current student body; Absence of student services and student supports; Low student retention rate; Limited resources for academic advising; This document is the result of a Clark University School of Professional Studies Capstone Project.

Human Services Management (Hsm) Certificate Program Expansion To Western Massachusetts Feasibility Study, Paul Campbell, Patrick Deschenes, Maria Pacheco, Bradley Paul, Elizabeth Vittum, Jing Zhang

School of Professional Studies

One of the most popular cost-savings programs that the Providers’ Council currently offers its members is a Certificate in Nonprofit Human Service Management (HSM) provided in partnership with Clark University and Suffolk University. As human services providers are struggling to hire and retain qualified staff, the need to provide professional development opportunities to help grow and expand a skilled health and human services workforce is a critical issue facing nonprofit organizations and communities in Massachusetts. This feasibility study examines the viability of Providers’ Council and Clark University expanding its HSM Certificate Program to organizations and staff located in western Massachusetts. …

A Learning Framework For The Ywca Central Massachusetts, Dayna Ankermann, Manjushree Burdekar, Priyanka Joshi, Ying Song, Yumeng Chen, Xing Xie

School of Professional Studies

After meeting with the Director of Wellness and Health Equity at the YWCA Central Massachusetts (which will be referred to as the YWCA from here on out), we learned that as a non-profit gym and health center, it is heavily underfunded. The main focus of the project was to determine how to upkeep the facility while bringing in new customers with limited resources and budget. Due to the needs of the YWCA, our group focused on six aspects: revenue stream, donor retention, increasing membership, customer experience, social media marketing, and membership fee structure. After completing extensive research, we were able …

Feasibility Analysis Of Recycled-Paper Fueled Agricultural Desalination Process: Design Of Recycling And Desalination Processes, Sean M. Street

Chemical Engineering Undergraduate Honors Theses

While recycled-paper-briquettes have lower BTU ratings than wood, and fresh water is typically a low cost to agricultural entities, situations exist where economic and/or environmental factors may allow a recycled-paper-fueled desalination process to be viable for some specific agricultural entities. This document begins with a discussion of how water is priced throughout India before analyzing trends in the Maize futures market. By tying the two together, an opportunity is created for solution which the remainder of the document presents. Paper waste in India makes-up 50% of its solid waste country-wide; however, only a quarter of that waste is recycled - …

Residential Summer Camp Counselor Retention Rates Implications And Recommendations For Boys & Girls Clubs Of Metro-Denver’S Gates Camp, Molly J. Mcphee

Sustainability and Social Justice

Boys & Girls Clubs of Metro Denver’s Gates Camp is a residential summer camp in Ward, Colorado. There has been an observed and verified trend of a lack of returning staff, despite staff members’ expressed positive experiences as a camp counselor. Returning staff improve the quality of programming for youth, by building upon their skills gained the previous summer and sharing their knowledge of the camp environment, culture and traditions with new staff. Through the use of a survey, completed by counselors who worked at Gates Camp between the summers of 2011 and 2016, trends as to why individuals choose …

Asset Assessment For Women: A Case Study Of Imasayi Village In Ogun State, Nigeria & Ngo Development: A Strategic Plan, Olamide Adeyinka

Sustainability and Social Justice

This paper presents the findings of an asset assessment performed with women in a village southwest of Nigeria, Imasayi Ogun state. This paper not only describes the process and results of a qualitative study, but also presents the implementation plan for an NGO that will work with the women of Imasayi to implement community-wide development projects. The research upon which this paper is based used the framework of seven capital domains, which are then used in turn to structure findings, recommendations and NGO planning and analysis. For the purpose of this paper, the marketplace is identified as significant for Imasayi’s …

How To Plan, Budget, Write, And Implement A Student Sustainability Grant, Annalisa Wilder

Honors Theses

The Student Sustainability Grant program was created to give students valuable grant writing experience and to promote a culture of sustainability on Western Michigan University’s campus. Despite the enormous opportunity that this program provides, few students apply for the grants with their sustainable ideas. Even fewer students are able to fully complete the projects, research, and initiatives that receive funding. In order to help increase the number of grants that are fully implemented and to provide students interested in writing a grant with a useful resource, this guide was created. This ‘how-to manual’ provides an undergraduate student’s perspective on the …

Exploring Shared Leadership In A Social Enterprise Nonprofit Board Of Directors, Carol Anne Finkelstein Hinton

Organization, Information and Learning Sciences ETDs

Case study research was conducted to explore the existence of shared leadership in a social enterprise board of directors to identify the common characteristics and traits of board members, and the factors that facilitated or inhibited the development of the board as a shared leadership team. Creating and sustaining a committed and involved board of directors that works as a team were key challenges for the social enterprise board. Current research on shared leadership and the governance of social enterprises and nonprofits provided the conceptual framework for the researcher to develop and test two proposed models in a case study …

A Corporate Model: Aligning National Nonprofit Expectations With Regional/Local Efforts To Serve The Mission, Emma A. Powell

Dissertations

This study seeks to provide a body of knowledge and application of research to the national nonprofit audience. The focus is to study conditions that could lead to better alignment between regional staff understanding and implementation of the national expectations, by identifying alignment behaviors in five indicator areas. These indicators are fundraising, mission delivery, volunteer engagement, HR/operations, and PR/external communications.

Research in the areas of nonprofit structure design, motivation, and mission alignment continue to be significant to the sectors maturity and distinction. Corporate model nonprofit organizations structure is unique to other nonprofits within a local community. Understanding the corporate model …

Dehumanization: A Case Study, Regina Varthi

Dissertations, Theses, and Capstone Projects

The capstone “Dehumanization” is divided into three main parts.

The first part contains a brief presentation on the UN family (or UN system), showing its role through its organizational and managerial structures. All data are derived from UN corresponding websites.

The second part, “Homelessness,” focuses on the SDG 11 of the 2030 GA Agenda. In 2014 the United Nations Human Rights Council appointed Leilani Farha Special Rapporteur on adequate housing in order to conduct research on the subject of homelessness as a violation of human rights. In her report, presented at the Human Rights Council in March 2016, Farha claims …

Show Me The Money: A Study Of Interrelationships Between A Regional Theatre's Revenue And Location, Rebecca Snedeker-Meier

Senior Independent Study Theses

Regional theatres are non-profit organizations that survive off earned and contributed income. In particular, contributed, or donated, income can change depending on the community a theatre is located in. However, there is no consensus whether there is a relationship between the two. This study compares Arena Stage, Guthrie Theater, Cleveland Play House and Alley Theatre to answer the question; how does geographic location relate to the ratios of revenue sources? The income ratios were based off numbers derived from 990 tax forms and the theatres’ operating budgets. Those numbers were then analyzed and compared to the other theatres’ income ratios. …