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Models and Methods

World Maritime University

Theses/Dissertations

Customer satisfaction, service quality, Servqual Method, Indonesia vehicle terminal

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Customer Satisfaction Analysis In Loading & Unloading At Indonesia Vehicle Terminal With Servqual Method, Audy Nirsa Kusuma Aug 2014

Customer Satisfaction Analysis In Loading & Unloading At Indonesia Vehicle Terminal With Servqual Method, Audy Nirsa Kusuma

World Maritime University Dissertations

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