Business Commons^™

Exploring The Consequences Of Shopper-Facing Technologies: Their Effect On Shopper Experiences And Shopping Outcomes, Brian Ijams Spaid

Doctoral Dissertations

Just as technology has influenced nearly every facet of the modern consumer’s life, it is also significantly changing how those consumers shop and how it influences their purchase decisions. Understanding how technology impacts these shoppers within the retail environment is crucial for retail managers who are expected to deploy and manage these sources of continuous change.

The purpose of this dissertation is to explore the phenomenon of shoppers experiencing technology in the retail environment. Specifically, our primary goal is to understand how shopper-facing technologies impact shoppers’ experiences and behaviors and subsequently affect outcome variables that matter to retailers. To that …

Interaction Privacy: A Study Of Threats And Consequences, Carol Lee Esmark

Doctoral Dissertations

The purpose of the dissertation is to explore interaction privacy, a person’s ability to control the amount of access others have to the self during relational encounters in attempts to achieve ideal levels. According to marketing research, a positive shopping experience is becoming all the more important (Achrol & Kotler, 2012; Deighton et al., 2012), which could be enhanced with adequate levels of shopper privacy. Using reactance theory (Brehm 1966) as guidance, the model examines privacy encroachments through visual and physical dimensions which lead to threats that cause an individual to realize control has been lost and …