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Development Of A Metric Evaluation Instrument For Use In Measuring Organizational Effectiveness, John J. Dunks
Development Of A Metric Evaluation Instrument For Use In Measuring Organizational Effectiveness, John J. Dunks
Theses and Dissertations
Previous research has resulted in the development of instruments to measure organizational effectiveness. This thesis attempts to develop an instrument to measure how effective the organization's metrics are in relation to their organization effectiveness model, specifically, to the Competing Values Model of organization effectiveness developed by Quinn and Rohrbaugh. This should aid managers in determining whether or not they are measuring what they think they are measuring and how effective they are at measuring organizational effectiveness. The instrument developed can help determine the specific aspects of organizational effectiveness which metrics are measuring according to the Competing Values Model.
An Examination Of Business Process Reengineering Techniques And Their Contribution To Process Improvement, Thomas M. Mcdonnell
An Examination Of Business Process Reengineering Techniques And Their Contribution To Process Improvement, Thomas M. Mcdonnell
Theses and Dissertations
The Department of Defense's Corporate Information Management Initiative is part of an effort to achieve savings through specified programs focused on business process improvement A major process improvement methodology being used by the DoD is Business Process Reengineering (BPR). BPR offers the possibility for a fundamental rethinking and radical redesigning of DoD business processes, but there has been little systematic study of the effectiveness of the various techniques used in BPR projects. This study evaluates whether organizations conducting BPR efforts using five specific techniques (strategic planning, activity modeling, activity based costing, benchmarking, and simulation) achieve improvement in critical process performance …