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- Citizenship behavior (1)
- E-recruiting (1)
- Employee recruitment (1)
- Employer brand (1)
- FAIR DIVISION (1)
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- Family-owned businesses (1)
- Idiosyncratic deals (1)
- Job performance (1)
- Leader member exchange (1)
- OPTIMIZATION (1)
- PROJECT MANAGEMENT (1)
- Performance decline (1)
- Retrenchment strategies (1)
- Slack (1)
- Social comparison (1)
- Social exchange (1)
- Social media (1)
- Social recruiting (1)
- Socioemotional wealth (1)
- TRANSPORTATION (1)
- Turnaround (1)
- Web 2.0 (1)
Articles 1 - 5 of 5
Full-Text Articles in Business
A Social Exchange Perspective: The Mediating Effect Of Customers' Perceived Overall Justice And Affect In The Relationship Between Employee Performance And Customer Satisfaction, Si Hyun Kim
Open Access Theses & Dissertations
Drawing from social exchange theory (Blau, 1964) and affective event theory (Weiss & Cropanzano, 1996), this paper provides insight into how customers' perceived overall justice and customers' affect mediate the relationship between employee performance and customer satisfaction. The primary research question of the study was how employees' performance (task performance and organizational citizenship behaviors) indirectly influences customers' satisfaction. In addition, this study examined the moderating effect of types of exchange in the relationship between employee performance and customers' perceived overall justice. 151 dyadic surveys were collected from both customers and stylists in 5 beauty/hair salons. As expected, customers' positive affect …
Turnaround Response To Performance Decline In Family- Controlled Publicly-Traded Firms: A Three-Essay Investigation, Giacomo Laffranchini
Turnaround Response To Performance Decline In Family- Controlled Publicly-Traded Firms: A Three-Essay Investigation, Giacomo Laffranchini
Open Access Theses & Dissertations
This Dissertation investigates the first strategic response to performance decline (i.e., the retrenchment stage in the turnaround process) in family-owned businesses (FOBs). Specifically, I study how the interplay between financial and non-financial objectives in FOBs affects the strategic preferences of family-owners when circumstances put the wealth (financial and non-financial) of the family at stake. In this three-essay Dissertation, I employ the behavioral agency model (BAM) or the socioemotional wealth (SEW) preservation perspective to explain and predict the effect of SEW on an FOB's retrenchment strategies. While the SEW construct was used by previous studies, its direct measurement and the methodologies …
Using Fair Division Methods For Allocating Transportation Funds, Edith Montes
Using Fair Division Methods For Allocating Transportation Funds, Edith Montes
Open Access Theses & Dissertations
Current transportation funding allocation methods are very complex due to limited budgets and conflicting interests. In order to maintain an efficient infrastructure transportation system, agencies must balance the allocation of funds required either to increase the roadway capacity or to preserve the existing roads in service. Depending on the target objectives and specific constraints, the funding allocation process is approached using different methods. The funding allocation process is usually addressed using expert judgment which involves subjective criteria, weighted formulas with pre-established priorities, or a combination of both. However, formula-based funding allocation methods may lead to the public's disagreement if final …
Idiosyncratic Deals To Employee Outcomes: Mediating Role Of Social Exchange Relationships And Social Comparison And Moderating Role Of Unit Climate, Satvir Singh
Open Access Theses & Dissertations
The individualized work related agreements known as idiosyncratic deals (i-deals), that are negotiated between the employee and the employer has been shown to affect employee outcomes. Researchers have used social exchange theory to explain the relationship between i-deals and outcomes. In this study, I suggest that social comparison theory, in addition to social exchange theory, can be used to explain the effect of i-deals on employee outcomes. Because i-deals are different for each employee, the social comparisons employees make, affect their work attitudes and behaviors. This study explains the process through which i-deals lead to positive employee outcomes in the …
Public Social Network Sites And Social Recruiting, Abby Peters
Public Social Network Sites And Social Recruiting, Abby Peters
Open Access Theses & Dissertations
Social network sites (SNSs) are an increasingly popular form of social media used by individuals and organizations. As these platforms continue to transform the way people communicate with one another, they are simultaneously revolutionizing the way individuals interact with organizations. Part of this dramatic change is apparent in the processes by which organizations are recruiting employees and job seekers are pursuing employment. To investigate these phenomena, I employed the diffusion of innovations theory in a SNS context to examine the relationship between organizations' use of their corporate career website and their use of SNSs as recruiting sources. Subsequently, I used …