Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 1 of 1
Full-Text Articles in Business
Total Quality Management And Hoshin Kanri For Construction Organizations, Low Sui Pheng, Liu Jun Ying, Amos Cheong
Total Quality Management And Hoshin Kanri For Construction Organizations, Low Sui Pheng, Liu Jun Ying, Amos Cheong
Business Review
Quality trends in construction projects have advanced from quality assurance to quality management under the ISO 9000 standards. Having achieved ISO 9000 certification and established a systematic approach to operations, the journey towards Total Quality Management (TQM) seems to weigh significantly on the ability of an organization to translate, integrate and institutionalize TQM behaviour into its business culture. More importantly, there is a need for organizational-wide management and a need to provide alignment of processes and people in the TQM environment. The Japanese concept of Hoshin Kanri, a form of policy management which prescribes a participative way of quality management, …