Open Access. Powered by Scholars. Published by Universities.®
Articles 1 - 2 of 2
Full-Text Articles in Business
How Does Bpm Maturity Affect Process Performance?
How Does Bpm Maturity Affect Process Performance?
Communications of the IIMA
Organizations are increasingly confronted with the consequences of globalization, digitalization and disruptive (technological) developments. The constantly changing and dynamic social, economic, and political environment as well as the public opinion require public organizations to deliver effective and efficient services. These trends also apply to Dutch housing associations who are working together with suppliers in the process of property maintenance to increase quality and to reduce costs. Business Process Management (BPM) has the prospect of enhancing the performance of maintenance processes. Previous studies have confirmed a positive relationship between BPM-maturity and Process performance. However, in different contexts this relation is sometimes …
Bpm Maturity And Digital Leadership: An Exploratory Study, Joyce Van Ee, Ibtissam El Attoti, Pascal Ravesteyn, Benny M.E. De Waal
Bpm Maturity And Digital Leadership: An Exploratory Study, Joyce Van Ee, Ibtissam El Attoti, Pascal Ravesteyn, Benny M.E. De Waal
Communications of the IIMA
When organizations start to digitize, this often means that processes will be changed. The management paradigm that is centered on the continues review and improvement of organizational processes is Business Process Management (BPM). To digitize processes, an organization should have the right competences to deal with both technological and process changes. However, currently, it is not known which competences are needed by leaders to guide an organization with digital process transformation initiatives. Hence, this paper consists of an explorative study based on interviews with five experts to find out if and how the competences related to digital leadership can guide …