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Full-Text Articles in Business

Focus On Non-Functionals! The Effect Of Focussing On Non- Functional Requirements On The Maturity Of The Requirements Engineering Process, David Vermeulen, Mark De Weger, Pascal Ravesteyn Feb 2017

Focus On Non-Functionals! The Effect Of Focussing On Non- Functional Requirements On The Maturity Of The Requirements Engineering Process, David Vermeulen, Mark De Weger, Pascal Ravesteyn

Communications of the IIMA

When developing IT systems it is important to know the requirements of the system. Requirements can be classified into different categories. In this study we look at functional and non-functional requirements. Respectively these describe the behaviour of the system (functional requirements) and the criteria under which the system works (the non-functional requirements). Furthermore this paper contributes to the understanding of the relation between the focus on non-functional requirements and the maturity of the requirements engineering process. The research question this paper addresses is: "How does the focus on non-functional requirements influence the maturity of the requirements engineering process?” The method …


Cultural Impacts On Cognitive Dissonance And Ewom/Enwom, Kungpo Tao, Yan Jin Feb 2017

Cultural Impacts On Cognitive Dissonance And Ewom/Enwom, Kungpo Tao, Yan Jin

Communications of the IIMA

The purpose of this study is to contrast individualist culture (e.g., United States) with collectivist culture (e.g., China) in regards to the Internet-involved customer purchase process (IICPP), specifically the customer’s involvement before purchase, the cognitive dissonance after purchase and the post-purchase behavior in terms of the online world of mouth (eWOM) and online negative word of mouth (eNWOM). This study also explores the influences of culture on product attributes that are associated in IICPP. Based on the related literature, this study applies the existing concepts to the Internet context. The study adopts 40 cases of online customer reviewers regarding their …


A Normative Model For Assessing Sme It Effectiveness, Michael Curry, Byron Marshall, Peter Kawalek Feb 2017

A Normative Model For Assessing Sme It Effectiveness, Michael Curry, Byron Marshall, Peter Kawalek

Communications of the IIMA

Information technology (IT) is a key enabler of modern small businesses, yet fostering reliably effective IT systems remains a significant challenge. This paper presents a light weight IT effectiveness model for small businesses to assess their IT and formulate strategies for improvement. Employing an action research approach we investigate a mixed method analysis of 120 survey responses from small family businesses and user participation in 10 semi-structured interviews. We then conduct critical reflection to identify refinements which are validated using 72 survey responses from university students. The results present compelling evidence that employees’ normative patterns (norms) are a significant driver …


Strategic Analysis Of The Role Of Information Technology In Higher Education – A Kpi-Centric Model, Linda C. Gordon, Erin Gratz, David S. Kung, Harold Dyck, Frank Lin Feb 2017

Strategic Analysis Of The Role Of Information Technology In Higher Education – A Kpi-Centric Model, Linda C. Gordon, Erin Gratz, David S. Kung, Harold Dyck, Frank Lin

Communications of the IIMA

The KPI-centric Strategic Model regarding the Role of Information Technology developed in this research is based on specific details from the University of La Verne’s participation in the 2014 Educause Center for Analysis and Research (ECAR) Study of Undergraduate Students and Information Technology as a benchmarking participant. It also draws on the experience and directions of other institutions such as California State University, University of California. As one of the participating 213 institutions, the University of La Verne’s undergraduate student responses generally mirror the majority view of students enrolled in all institutions of higher education in the United States surveyed …


An Integrated Perspective Of Multitasking And Multiple Team Membership, Shoshana Altschuller, Raquel Benbunan-Fich Feb 2017

An Integrated Perspective Of Multitasking And Multiple Team Membership, Shoshana Altschuller, Raquel Benbunan-Fich

Communications of the IIMA

Workers in today’s business environments are confronted with heavy workloads that reflect not only their regular job expectations but also their involvement in multiple teams at the same time. The majority of the current literature has studied these two topics (multitasking and multiple-team membership) independently. The goal of this paper is to integrate both conceptual outlooks by examining relevant works in both streams of research and merging them into an integrated framework. By analyzing new data collected from focus groups, and taking an individual worker’s perspective, the results of this study suggest that participating in multiple teams simultaneously, fragments workers …