Business Commons^™

‘So What If Chatgpt Wrote It?’ Multidisciplinary Perspectives On Opportunities, Challenges, And Implications Of Generative Conversational Ai For Research, Practice, And Policy, Yogesh K. Dwivedi, Nir Kshetri, Laurie Hughes, Emma Louise Slade, Anand Jeyaraj, Arpan Kumar Kar, Abdullah M. Baabdullah, Alex Koohang, Vishnupriya Raghavan, Manju Ahuja, Hanaa Albanna, Mousa Ahmad Albashrawi, Adil S. Al-Busaidi, Janarthanan Balakrishnan, Yves Barlette, Sriparna Basu, Indranil Bose, Laurence Brooks, Dimitrios Buhalis, Lemuria Carter, Soumyadeb Chowdhury, Tom Crick, Scott W. Cunningham, Gareth H. Davies, Robert M. Davison, Rahul Dé, Denis Dennehy, Yanqing Duan, Rameshwar Dubey, Rohita Dwivedi, John S. Edwards, Carlos Flavián, Robin Gauld, Varun Grover, Mei-Chih Hu, Marjin Janssen, Paul Jones, Iris Junglas, Sangeeta Khorana, Sascha Kraus, Kai R. Larsen, Paul Latreille, Sven Laumer, F. Tegwen Malik, Abbas Mardani, Marcello Mariani, Sunil Mithas, Emmanuel Mogaji, Jeretta Horn Nord, Siobhan O'Connor, Fevzi Okumus, Margherita Pagani, Neeraj Pandey, Savvas Papagiannidis, Ilias O. Pappas, Nishith Pathak, Jan Pries-Heje, Ramakrishnan Raman, Nripendra P. Rana, Sven-Volker Rehm, Samuel Riberiro-Navarrete, Alexander Richter, Frantz Rowe, Suprateek Sarker, Bernd Carsten Stahl, Manoj Kumar Tiwari, Wil Van Der Aalst, Viswanath Venkatesh, Giampaolo Viglia, Michael Wade, Paul Walton, Jochen Wirtz, Ryan Wright

ISSCM Faculty Publications

Transformative artificially intelligent tools, such as ChatGPT, designed to generate sophisticated text indistinguishable from that produced by a human, are applicable across a wide range of contexts. The technology presents opportunities as well as, often ethical and legal, challenges, and has the potential for both positive and negative impacts for organizations, society, and individuals. Offering multi-disciplinary insight into some of these, this article brings together 43 contributions from experts in fields such as computer science, marketing, information systems, education, policy, hospitality and tourism, management, publishing, and nursing. The contributors acknowledge ChatGPT’s capabilities to enhance productivity and suggest that it is …

Clarifying The Role Of E-Government Trust In E-Government Success Models: A Meta-Analytic Structural Equation Modeling Approach, Apeksha Hooda, Parul Gupta, Anand Jeyaraj, Yogesh K. Dwivedi

ISSCM Faculty Publications

E-government implementation success is of critical importance for nations. Prior information systems (IS) success models emphasize the effects of information quality, service quality, system quality, and user satisfaction but do not consider e-government trust. This study incorporates e-government trust into the IS success model and empirically tests the model on empirical findings reported in 67 prior studies using meta-analysis methods and structural equation modeling. Our analysis shows that: a) information quality, service quality, system quality, and user satisfaction influence e-government trust, and b) system use mediates the effect of e-government trust on intention to use e-government systems in the future.

A Meta-Analytic Structural Equation Model For Understanding Social Commerce Adoption, Anand Jeyaraj, Yogesh K. Dwivedi, Elvira Ismagilova, Prianka Sarker, Yassine Jadil, Laurie Hughes

ISSCM Faculty Publications

Social commerce (s-commerce) has gained prominence with advances in social media and social networking technologies over the last decade. Prior research has employed diverse theoretical perspectives to understand and explain consumer behavior within s-commerce but has also produced inconsistent results. This study integrates different theoretical perspectives including trust, social support, and social presence. The research portrays an integrated research model involving factors that impact behavioral intention and use behavior of s-commerce consumers whilst synthesizing prior empirical findings. A meta-analytic structural equation modeling (MASEM) method was used to synthesize 189 findings reported in 68 s-commerce studies and to analyze the structural …

Non-Communicable Diseases And Social Media: A Heart Disease Symptoms Application, Ashwin Kumar Thandapani Kumarasamy, Daniel Asamoah, Ramesh Sharda

ISSCM Faculty Publications

Social media platforms have become ubiquitous and allow users to share information in real-time. Our study uses data analytics as an approach to explore non-communicable diseases on social media platforms and to identify trends and patterns of related disease symptoms. Exploring epidemiological patterns of non-communicable diseases is vital given that they have become prevalent in low income communities, accounting for about 38 million deaths worldwide.

We collected data related to multiple disease conditions from the Twitter microblogging platform and zoomed into symptoms related to heart diseases. As part of our analyses, we focused on the mechanism and trends of disease …

Embedding Robotic Process Automation Into Process Management: Case Study Of Using Taskt, Anand Jeyaraj, Vikram Sethi

ISSCM Faculty Publications

XYZ Company routinely faced penalties imposed by the United States Internal Revenue Service (IRS) for non-compliance in depositing federal withholding taxes related to the managed benefits plans for its clients. Since the rules for depositing the federal taxes were complex and differed between the benefits plans, it was common for XYZ Company to accrue penalties imposed by the IRS. Desiring to eliminate penalties by complying 100% with the IRS guidelines, XYZ Company considered various solutions. Finally, XYZ Company implemented a Robotic Process Automation (RPA) solution using the open source tool—taskt—to achieve 100% compliance in depositing federal withholding taxes and eliminate …

A Model Construction For Investigating The Impact Of Enterprise Social Media Affordances On Employees’ Perceived Creativity, Yuan Sun, Chunli Wang, Anand Jeyaraj, Kun Nie

ISSCM Faculty Publications

Enterprise social media (ESM) is increasingly applied in modern enterprises to promote knowledge sharing and social interactions among employees, and has an important potential for enhancing employees’ creativity. However, it is still unclear whether ESM can help boost employee creativity, and the technical design factors that cast ESM as a creativity support system needs investigation. To fill this research gap, this study constructs a research model based on the affordance lens to examine the influences of association and visibility affordances of ESM on employees’ perception of creativity. The moderating role of job autonomy in the relationship between ESM affordances and …

Re-Examining The Unified Theory Of Acceptance And Use Of Technology (Utaut): Towards A Revised Theoretical Model, Anand Jeyaraj, Yogesh K. Dwivedi, Nripendra P. Rana, Marc Clement, Michael D. Williams

ISSCM Faculty Publications

Based on a critical review of the Unified Theory of Acceptance and Use of Technology (UTAUT), this study first formalized an alternative theoretical model for explaining the acceptance and use of information system (IS) and information technology (IT) innovations. The revised theoretical model was then empirically examined using a combination of meta-analysis and structural equation modelling (MASEM) techniques. The meta-analysis was based on 1600 observations on 21 relationships coded from 162 prior studies on IS/IT acceptance and use. The SEM analysis showed that attitude: was central to behavioural intentions and usage behaviours, partially mediated the effects of exogenous constructs on …

Big Data And The Commoditization Of Analytics: Engaging First-Year Business Students With Analytics, Amir Hassan Zadeh, Shu Schiller, Kevin Duffy, Jonathan Williams

ISSCM Faculty Publications

The age of data analytics requires "data scientists” across a wide range of business disciplines with deep knowledge of how to manage and analyze vast amounts of data to support decision-making. As a result, new analytical tools are being taught in the Management Information Systems (MIS) or business analytics (BA) programs to foster students’ development of this critical competency. Three waves of analytics tools are considered froman experiential perspective including how to introduce analytics to first-year business students using an advanced data analytics software package with multiple techniques and data flow interface. SAS Enterprise Miner is used to teach technical …

Enabling Context-Based Learning With Kportal Webspace Technology, Anand Jeyaraj, Vijay Sethi, Vikram Sethi, Kevin P. Duffy, Berkwood M. Farmer

ISSCM Faculty Publications

Recognizing the importance of context-based learning and the general lack of technology applications in the design and development of the ideal and formal curricula, this paper describes an experimental system at a large public university. The authors describe the creation of a contextual environment for introducing concepts related to information security to undergraduate business students using the KPortal (Knowledge Portals) webspace technology that supports dynamic content gathered from various sources automatically. The KPortal webspace rated highly on the various attributes of effective contexts and the characteristics of technologies that enable context-based learning. The flexibility provided by the webspace permitted the …

Storytelling With Tableau: A Hands-On Workshop, Shu Schiller

ISSCM Faculty Publications

In today’s business world, storytelling with data is a powerful way to communicate, convince, and persuade. Such skills are highly desirable in all types of professions. Participants of this hands-on workshop will lean storytelling with Tableau, which skills can be applied to teaching subjects such as data analytics, visualization, and communication as well as presentations in our day-to-day job and research projects.

Panel: Teaching And Research Directions For Business And Mis Programs, Keng L. Siau, Stacie Petter, Shu Schiller, Jacquelyn Ulmer

ISSCM Faculty Publications

The topic of this panel is “Teaching and Research Directions for Business and MIS Programs”. Higher education in the US is transforming and evolving rapidly. Declining state budget for public schools means that tuition fees may have to be correspondingly increase. The state funding is down by around 40% compared to fiscal 1980. In fact, it is headed for zero! The cost of higher education has surged more than 500% since 1985. Rising costs of higher education means Americans owe nearly $1.3 trillion in student loan debt. The average class of 2016 graduate has about $37k in student loan debt, …

Enterprise It Asset Disposition: An Overview And Tutorial, Shu Z. Schiller, Jeff Merhout, Rike Sandlin

ISSCM Faculty Publications

Enterprise IT Asset Disposition (ITAD) addresses the recovery and recycling of an enterprise’s IT assets that are near or at the end of their lifecycle. The aim of ITAD is to maximize the value of investment over the IT asset’s entire lifecycle while guaranteeing data security and protecting against environmental liability. Regulatory requirements mandate specific disposal methods for computing assets, and enterprises face significant risks if they fail to comply. Despite the critical importance of ITAD, many enterprises lack a clear understanding of ITAD and its regulations and struggle with the management of ITAD processes. One solution to this challenge …

Information Technology Impacts On Firm Performance: An Extension Of Kohli And Devaraj (2003), Anand Jeyaraj, Rajiv Sabherwal

ISSCM Faculty Publications

Despite the importance of investing in information technology, research on business value of information technology (BVIT) shows contradictory results, raising questions about the reasons for divergence. Kohli and Devaraj (2003) provided valuable insights into this issue based on a meta-analysis of 66 BVIT studies. This paper extends Kohli and Devaraj by examining the influences on BVIT through a meta-analysis of 303 studies published between 1990 and 2013. We found that BVIT increases when the study does not consider IT investment, does not use profitability measure of value, and employs primary data sources, fewer IT-related antecedents, and larger sample size. Considerations …

Teaching The Foundations Of Data Science: An Interdisciplinary Approach, Daniel Asamoah, Derek Doran, Shu Z. Schiller

ISSCM Faculty Publications

The astronomical growth of data has necessitated the need for educating well-qualified data scientists to derive deep insights from large and complex data sets generated by organizations. In this paper, we present our interdisciplinary approach and experiences in teaching a Data Science course, the first of its kind offered at the Wright State University. Two faculty members from the Management Information Systems (MIS) and Computer Science (CS) departments designed and co-taught the course with perspectives from their previous research and teaching experiences. Students in the class had mix backgrounds with mainly MIS and CS majors. Students' learning outcomes and post …

Maximize The Value Of Capstone Projects For Your Company, Donald H. Hopkins Jr., Valerie Stueland

ISSCM Faculty Publications

Traditionally, graduate programs (as well as some undergraduate programs) relied on a thesis as means for the student to demonstrate an understanding of the concepts presented to them during the course of the program. In many cases, the thesis was considered an academic deliverable and did not relate directly to the student’s work environment. A more practical approach to validating the student’s ability to demonstrate the new skills and knowledge acquired during the program is the evolution of the capstone project.

Business Analytics In 2015, Shu Z. Schiller

ISSCM Faculty Publications

A few years ago, when it seemed that everyone was riding the hype of big data, experts alerted us that big data was evolution — big data or small data, every organization needs data and the capability to manage them for business insights.

Retooling For Success: A Case Study Of Voip Implementation To Improve Customer Service At A Midwestern Financial Services Office, Russell J. Roysden, Shu Z. Schiller

ISSCM Faculty Publications

This article presents a case study of the acquisition of a Voice over Internet Protocol (VoIP) system to replace an outdated telephone system at a Midwestern financial services company. In the Midwest retail office of ABC Financial Services, the old Private Branch Exchange (PBX) phone system was incapable of handling customer inquiries during the busy tax return season. The inefficient systems exposed the organization to missed and delayed calls, which lead to a considerable number of customer complaints and lost revenue. Guided by the systematic approach of technology retooling, computer engineers followed the steps of problem diagnosis, analysis of competing …

Organizational Engagement With Supply Chain Integration: Achieving A Tangible Strategy, Anand Jeyaraj, Kevin P. Duffy, Berkwood M. Farmer, Vikram Sethi

ISSCM Faculty Publications

Although supply chain management and supply chain integration have become topics found within today’s organization as well as topics for researchers from various disciplines, little research has been completed concerning the linkage between business strategy, supply chain strategy, and the resulting decision which an organization makes to enter into an integration initiative. This paper discusses the experience of one organization in formulating a supply chain strategy consistent with its business strategy. The paper concludes with key elements driving the supply chain which emerge from this linkage, a framework for determining the importance of the supply chain to the organization, and …

"Big Data" For Business And Education, Shu Z. Schiller

ISSCM Faculty Publications

Have you heard of the phrase, Big Data? The New York Times declared 2012 the dawn of the “Age of Big Data. ”Today, Big Data, together with social and mobile, are the hottest trends in the technology and business communities. "Big Data” is no longer just a technical term, but rather indicates business opportunity. The Data Warehousing Institute (TDWI) Best Practices Report on Big Data Analytics reports that 74% of organizations have adopted some form of analytics today and 34% companies practice some form of advanced Big Data analytics. However, Big Data brings along challenges with benefits. The purpose of …

Research And Pedagogy In Business Analytics: Opportunities And Illustrative Examples, Ramesh Sharda, Daniel Asamoah, Natraj Ponna

ISSCM Faculty Publications

In recent times, business analytics and big data have gained momentum both in industry practice and academic research. The objective of this paper is to provide both a research and teaching introduction to business analytics in the context of both current and prospective perspective of the business analytics domain. It begins by providing a quick overview of the three types of analytics. To assist the future analytics professionals, we identify, group and discuss nine different participants of the analytics industry into clusters. We then include a brief description of some current research projects under way in our team. We also …

Exploring A Third-Party E-Waste Recycling System Under The Extended Producer Responsibility Framework In China, Hua Zhong, Shu Z. Schiller

ISSCM Faculty Publications

The rapid advance of information technologies has produced a large amount of waste of electronic and electrical equipment (WEEE). WEEE or e- waste, refers to old, end-of-life (EoL) or discarded electronic appliances. The world produces 20 to 50 million metric tons of e-waste annually (Electronics Take-back Coalition 2009), of which China alone contributes 2 million tons. Each year at least 6 million washing machines, 7 million TV sets, 10 million PCs and 70 million mobile phones are discarded and the number increases at the rate of more than 10 per cent each year (Hung 2007), according to the report from …

E-Textbooks: Is Now The Right Time?, Shu Z. Schiller

ISSCM Faculty Publications

Don’t be surprised when you see NOOK and iPads sitting along the side of books in campus bookstores this fall. Among numerous types of digital tools and technologies used in classrooms today, e-textbooks seem to be the next rising star. In the arena of higher education, educators have long been using digital materials and tools for teaching and learning. Many universities have adopted campus-wide online course management applications such as products from BlackBoard and Desire2Learn. Online meeting tools such as GoToMeeting, Elluminate, and Adobe Connect have now transformed the traditional delivery of teaching and lecturing to a synchronized, real-time interaction …

Outpacing Moore’S Law: Information Technology’S Role As An Enabler, Kevin P. Duffy

ISSCM Faculty Publications

Technology is widely recognized as an enabler of business models. When the Web appeared in the 1990s, businesses redesigned the ways in which they interacted with their customers. They became global, rather than local, and the world represented an expanded customer base. While the Web has become a fact of life since the 1990s, technology has not lost its ability to introduce new ways of enabling organizations to provide and create value for their customers, as new and inventive ways of interacting with customers continue to appear.

Information Systems Configurations For Enabling Supply Chain Visibility, Anand Jeyaraj, Vikram Sethi

ISSCM Faculty Publications

Supply chain visibility continues to be a major concern for organizations. While there is a general perception that supply chain visibility is driven by information sharing and enabling information technologies, there are gaps in our understanding of what constitutes supply chain visibility and the specific information technology configurations that may be implemented for enabling visibility. This manuscript presents a possible framework for conceptualizing information sharing needs and mechanisms that need to be enabled using information technologies in the pursuit of supply chain visibility. A multiple case study approach is proposed for examining the ways in which real-world organizations embedded in …

Business Process Management: Helping Organizations Remain Competitive, Kevin P. Duffy, Jeremy Humble

ISSCM Faculty Publications

Business process management involves the examination of business processes in organizations, in order to make them more effective and efficient. BPM changes the focus of analysis from the organization as a whole to the organizational process. A process is a series of steps that lead to an outcome and may be simple or complex, depending on the type and number of steps involved. A process within an organization by which the company either introduces new products or refreshes old ones with new features, thus providing the market with new product offerings.

Learning Computational Thinking From Rapid Digital Game Creation, Praveen Kuruvada, Daniel Asamoah, Nikunj Dalal, Subhash Kak

ISSCM Faculty Publications

Computational Thinking (CT) has been described as a universally applicable ability such as reading and writing. In this paper, we describe an innovative pedagogy using Rapid Digital Game Creation (RDGC) for learning CT skills. RDGC involves the rapid building of digital games with high-level software that requires little or no programming knowledge. We analyze how RDGC supports various CT concepts and how it may be mapped to equivalent Java concepts by building the same game using both RDGC and Java. We discuss the potential benefits of this approach for attracting computing majors, as a precursor to learning formal programming languages, …

Microsoft Office Sharepoint Server (Moss) At Peerless Technologies, Shu Z. Schiller

ISSCM Faculty Publications

Peerless Technologies is an award-winning 8(a), small disadvantaged business (SDB) located in Fairborn, Ohio, whose primary focus is on government defense contracts. It has customers ranging from the Department of Defense, Department of Energy, Department of Homeland Security and others in the government sector. Peerless currently has approximately 60 employees. More than half of these employees work at various locations while the remaining employees work at Peerless’ corporate headquarters in Fairborn, Ohio.

New Start-Up Company Makes Parking A Whole Lot Smarter!, Arijit Sengupta

ISSCM Faculty Publications

Whether it’s parking at a major event, or just getting into campus, one of the biggest headaches of our daily routines comes from the commute, and sometimes the hardest part is what comes in the end – finding a parking spot. SmartRF Solutions, a new startup company founded by Dr. Arijit Sengupta and his business partner, provides custom solutions for AVI enabled parking systems, starting from basic access control systems to complex end-to-end systems for large parking chains.

Implementation Success Of Clinician Information Systems In Healthcare Contexts, Vijay Raghavan, Xiaoni Zhang, Anand Jeyaraj

ISSCM Faculty Publications

The success of information systems in healthcare contexts is becoming increasingly important as the healthcare profession continues to adopt information systems for its internal operations. Using the DeLone and McLean model of information systems success that has found traction in a variety of research contexts, we develop a model for examining the success of clinician information systems. Our research model, while grounded in prior literature on information systems success, also benefits from insights gained from preliminary interviews and surveys of healthcare professionals and clinicians. The pilot round of data collection is planned for next month and actual data collection for …

A Case Of Voip Implementation Using Open Source, Russell J. Roysden

ISSCM Faculty Publications

Voice over Internet Protocol (VoIP) has progressed from a limited, untested technology to a feature-rich service that continues to find a place in all types of businesses. Companies such as Vonage and Skype have built successful business models based on VoIP services, and major telecommunications companies such as AT&T and Time Warner have followed suit with bundled offerings of phone, cable, and Internet services. Research has suggested that the Small-to-Medium Business (SMB) marketplace is quickly moving towards VoIP for productivity and efficiency benefits, convenience, and cost savings (Frost & Sullivan Company, 2006).