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Full-Text Articles in Business

Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray Dec 2011

Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

The increasing importance of information technology (IT) services in the global economy prompts IS researchers to focus on service quality dynamics to capture the critical interaction between human behavior and IT. The purpose of this study is to develop and validate a user perceived IT service quality model for mHealth using a cross-disciplinary approach. The conceptual model is rooted in the traditional cognition (service quality) – affective (satisfaction)– conation (continuance intentions) chain but explicitly identifies three primary dimensions (i.e., system quality, interaction quality and outcome quality) and eight subdimensions (system reliability, system efficiency, system privacy, responsiveness, assurance, empathy, utilitarian benefits …


Social Networks, E-Mail Security And The Future Of Posts, Jacob Johnsen Dec 2011

Social Networks, E-Mail Security And The Future Of Posts, Jacob Johnsen

Jacob Johnsen, MSc

Social Media and its effect on postal business


Information Sharing Under Mixed Cooperative And Competitive Reward Structures, Shahla Ghobadi Dr Dec 2011

Information Sharing Under Mixed Cooperative And Competitive Reward Structures, Shahla Ghobadi Dr

shahla ghobadi Dr

With regard to the increased application of team-based organizational structures, great attention has been devoted to research on work groups. A growing body of literature indicates the crucial role of cooperative or competitive reward structures in determining information sharing patterns, and in turn group performance. The real situations are, however, a mixture of cooperative and competitive- coopetitive- reward structures in different intensities and mix. This study aims to provide a better understanding of coopetitive structures and their impact on group interactions. More specifically, this study investigates how two types of coopetitive reward structures (dominant cooperative and dominant competitive reward structures) …


A Review Of International Best Practice In E-Governmentsome Lessons For New Adopters, Deogratias Harorimana Sr Oct 2011

A Review Of International Best Practice In E-Governmentsome Lessons For New Adopters, Deogratias Harorimana Sr

Dr Deogratias Harorimana

Efficient bureaucratic processes as essential to attract and retain investment, as well as promote SME growth. The e_Gov is one of many ways emerging economies have used to streamline public service delivery and create a freindly and conducive atmosphere for business -both MNC and SMEs. This presentation provide an overview of some of the World's most recent case examples on the successful design-plan-implementation of eGov to build a strong basis to attract investment and deliver seamless essential services to Citizens.


A Critical Review Of The Effectiveness Of Fiscal And Monetary Policies In The Pacific Island Countries (Pics) Between 1990-2010, Deogratias Harorimana Mr Oct 2011

A Critical Review Of The Effectiveness Of Fiscal And Monetary Policies In The Pacific Island Countries (Pics) Between 1990-2010, Deogratias Harorimana Mr

Dr Deogratias Harorimana

The purpose of this paper is to critically assess the effectiveness of Fiscal and Monetary Policies in the South Pacific Island Countries. The paper tracks down the economic growth for the last 20 years between 1990-2010, and drawing from key fiscal and monetary policies in place during the time under consideration, as well as specific interventions in the region, we find that: 1) While the South Pacific Island Countries (SPICs) particularly the six major economies (Solomon Islands, Fiji, Vanuatu, PNG, Samoa, Tonga) pursued fiscal and monetary policies for promoting growth and diversification of their economies, their fiscal policies relied heavily …


Leaders Of Today Are Challenged By Generation X Workforce Retention, Joyce K. Kutin Sep 2011

Leaders Of Today Are Challenged By Generation X Workforce Retention, Joyce K. Kutin

Joyce K Kutin RN, MSN, MOL

Many organizations today are comprised of a culturally diverse workforce. In addition to organizational diversity related to gender, ethnicity, race, or religious beliefs, there are also four different generations working side by side. Today’s workforce includes the Silent Generation, the Baby Boomers, Generation X, and Generation Y. The Silent Generation is known for their lifestyle approach of consistency, uniformity, conformity, law and order, hard work and playing by the rules. Baby Boomers were the first generation to grow up with television; they were the first to have broad access to news, issues, advertising, and a variety of programming. Generation X …


An Evaluation Of Pls Based Complex Models: The Roles Of Power Analysis, Predictive Relevance And Gof Index, Shahriar Akter, John D'Ambra, Pradeep Ray Aug 2011

An Evaluation Of Pls Based Complex Models: The Roles Of Power Analysis, Predictive Relevance And Gof Index, Shahriar Akter, John D'Ambra, Pradeep Ray

Shahriar Akter

Structural equation modeling (SEM) is an important tool to estimate a network of causal relationships linking two or morecomplex concepts. The PLS approach to SEM, also known as component based SEM, is becoming more prominent forestimating large complex models due to its soft modeling assumptions. This ‘soft modeling’ refers to the greater flexibility ofPLS technique in developing and validating the complex models. However, to establish rigor in such complex modeling, thisstudy highlights the critical roles of power analysis, predictive relevance and GoF index. The findings of the study show thatpower analysis is essential to establish conjectures based on IT artifacts, …


Digital Letters, Jacob Johnsen Jun 2011

Digital Letters, Jacob Johnsen

Jacob Johnsen, MSc

Neil Richmond and Jacob Johnsen believe that now is the time for service providers to bridge the digital and physical worlds.


Beacon Hill Village In Boston: Ein Erfolgreiches Beispiel Einer Mitgliederorganisation Auf Quartiersebene, Philipp Osl, Alain Benz, Hubert Oesterle Feb 2011

Beacon Hill Village In Boston: Ein Erfolgreiches Beispiel Einer Mitgliederorganisation Auf Quartiersebene, Philipp Osl, Alain Benz, Hubert Oesterle

Hubert Oesterle

Beacon Hill Village erbringt und koordiniert als Intermediär ein breites Spektrum von Dienstleistungen für ältere Menschen in Boston. Durch Kombination professioneller Dienstleister und Freiwilligenarbeit sowie alternative Preismodelle für finanzschwache Mitglieder ist es der Organisation gelungen, ein an den Kundenbedürfnissen orientiertes Angebot für (fast) alle Menschen zugänglich zu machen. Der Beitrag stellt das Geschäftsmodell von Beacon Hill Village vor und diskutiert die Umsetzbarkeit in Deutschland.


The Impact Of Erp Investments On Organizational Performance, Nooredin Etezady Jan 2011

The Impact Of Erp Investments On Organizational Performance, Nooredin Etezady

Nooredin Etezady

Enterprise resource planning (ERP) systems affect organizations and are implemented to enhance organizational effectiveness. However, ERP implementation is complex, costly and the research to date on the results of ERP investments on organizational performance have been inconclusive. This study examined the impact of ERP systems implementation on financial performance of public companies over a period of four years. Data analysis showed that ERP implementation did not affect significantly financial performance of the firms that had implemented ERP. This study adds to the existing research and its results can contribute to improved decision-making and setting ERP expectations at the time of …


Analyzing The Role Of Icts In The Tunisian And Egyptian Unrest From An Information Warfare Perspective, Brett Van Niekerk, Kiru Pillay, Manoj Maharaj Jan 2011

Analyzing The Role Of Icts In The Tunisian And Egyptian Unrest From An Information Warfare Perspective, Brett Van Niekerk, Kiru Pillay, Manoj Maharaj

Manoj Maharaj

In January 2011, the Tunisian government stepped down after weeks of protests; this was followed by unrest and protests in Egypt against the Egyptian government, leading also to the resignation of its president. Demonstrations in both countries were facilitated in some part by the online social media and related information and communications technologies that impacted the flow of information. The manner in which the information and communication technologies were employed suggests that the uprisings were a form of social information warfare. To provide an alternative understanding of the role of technology and information in the events that led to the …


The Information Warfare Lifecycle Model, Manoj Maharaj, Brett Van Nikerk Jan 2011

The Information Warfare Lifecycle Model, Manoj Maharaj, Brett Van Nikerk

Manoj Maharaj

No abstract provided.


Strategic Planning For Digital Convergence In South African Businesses, Manoj Maharaj, Kiru Pillay Jan 2011

Strategic Planning For Digital Convergence In South African Businesses, Manoj Maharaj, Kiru Pillay

Manoj Maharaj

No abstract provided.


Hybrid Mail Is Giving Developing Countries A Push, Jacob Johnsen Jan 2011

Hybrid Mail Is Giving Developing Countries A Push, Jacob Johnsen

Jacob Johnsen, MSc

Jacob Johnsen provides us with an account of how in emerging posts, hybrid mail is opening up more new opportunities and is doing so in ways that are different to the experience of posts in developed countries.


Exploring The Interplay Between Floss Adoption And Organizational Innovation, Paolo Spagnoletti, Tommaso Federici Jan 2011

Exploring The Interplay Between Floss Adoption And Organizational Innovation, Paolo Spagnoletti, Tommaso Federici

Federici Tommaso

Growing research on Free/Libre Open Source Software (FLOSS) has addressed a variety of questions focusing on aspects ranging from open source development processes and developer motivation, to economic and policymaking implications. Nevertheless, a few authors have examined the adoption of FLOSS and its impact on organizational change and innovation. Adoption studies represent a particularly promising area for information system researchers to investigate the relationship between the specific properties of FLOSS and the processes of implementation and use. The goal of this article is to contribute to this field of research by discussing a former multitargeted research agenda and by defining …


Data Warehouse As A Backbone For Business Intelligence: Issues And Challenges, Mutaz M. Al-Debei Jan 2011

Data Warehouse As A Backbone For Business Intelligence: Issues And Challenges, Mutaz M. Al-Debei

Dr. Mutaz M. Al-Debei

The aim of this research is to identify and classify the main issues and challenges facing different business organizations when implementing Data Warehouse (DW) technologies. This is highly significant given the theoretical and practical implications and importance of such technologies. It is also important to highlight these challenges given the scarcity of research in this domain despite its value. To determine DW issues and challenges, a qualitative research methodology was followed. A semi-structured interview protocol was used with 17 DW project managers and seniors’ members. The gathered data were analyzed by utilizing a bottom-up content analysis technique where content is …


Nested Circles Boundary Algorithm For Rotated Texture Classification, Mutaz M. Al-Debei, Suzan Awienat, Rana Abu-Laila Jan 2011

Nested Circles Boundary Algorithm For Rotated Texture Classification, Mutaz M. Al-Debei, Suzan Awienat, Rana Abu-Laila

Dr. Mutaz M. Al-Debei

A new simple yet efficient classification algorithm named as Nested Circle Boundary (NCB) is proposed in this study. This algorithm provides features from measuring the average of the sum of boundary pixels for a number of nested circles inside the texture image. It was tested on different 91 rotated texture images for 13 texture classes using Brodatz texture database. The proposed algorithm achieves 100% accuracy when it comes to rotated texture classification. The methodology of NCB algorithm is based on two phases. Phase one mainly measures the features of the 13 texture classes and the original texture images. Then, the …


Business Model Requirements And Challenges In The Mobile Telecommunication Sector, Mutaz M. Al-Debei, David Avison Jan 2011

Business Model Requirements And Challenges In The Mobile Telecommunication Sector, Mutaz M. Al-Debei, David Avison

Dr. Mutaz M. Al-Debei

The telecommunications business is undergoing a critical revolution, driven by innovative technologies, globalization and deregulation. Cellular networks and telecommunications bring radical changes to the way telecom businesses are conducted. Globalization, on the other hand, is tearing down legacy barriers and forcing monopolistic national carriers to compete internationally. Moreover, the noticeable progress of many countries towards deregulation coupled with liberalization is significantly increasing telecom market power and allowing severe competition. The implications of this transition have changed the business rules of the telecom industry. In addition, entrants into the cellular industry have had severe difficulties due to inexistent or weak business …


A Semi-Automatic Ontology Extension Method For Semantic Web Services, Mutaz M. Al-Debei, Mohammad Mourhaf Al Asswad Jan 2011

A Semi-Automatic Ontology Extension Method For Semantic Web Services, Mutaz M. Al-Debei, Mohammad Mourhaf Al Asswad

Dr. Mutaz M. Al-Debei

this paper provides a novel semi-automatic ontology extension method for Semantic Web Services (SWS). This is significant since ontology extension methods those existing in literature mostly deal with semantic description of static Web resources such as text documents. Hence, there is a need for methods that can serve dynamic Web resources such as SWS. The developed method in this paper avoids redundancy and respects consistency so as to assure high quality of the resulting shared ontologies.


Service-Wohnen Am Beispiel Fürstenhof In Wittlich – Ein Geschäftsmodell Mit Zukunft?, Alain Benz, Stefan Kutscheid, Philipp Osl, Hubert Oesterle Jan 2011

Service-Wohnen Am Beispiel Fürstenhof In Wittlich – Ein Geschäftsmodell Mit Zukunft?, Alain Benz, Stefan Kutscheid, Philipp Osl, Hubert Oesterle

Hubert Oesterle

Der Fürstenhof in Wittlich ist eine Komfortwohnanlage für ältere Menschen, in der Bewohnerinnen und Bewohner ein breites Spektrum an Dienstleistungen beziehen können. Der Beitrag stellt das Geschäftsmodell des Fürstenhofs vor und leitet Treiber und Erfolgsfaktoren für das Service-Wohnen ab. Unternehmen der Wohnungswirtschaft erhalten Einblick in ein bereits funktionierendes Geschäftsmodell und in die Erfolgsfaktoren des Umsetzungsbeispiels. Pflegeanbietern und anderen Dienstleistern wird aufgezeigt, ob sich die Beteiligung an Service-Wohnen lohnt und welcher Nutzen aus einer Kooperation mit der Wohnungswirtschaft resultiert.


Towards Critical Medical Practice: Nursing Practice And An Emr System, Dirk Postma Jan 2011

Towards Critical Medical Practice: Nursing Practice And An Emr System, Dirk Postma

Dirk Postma

A focus on critique as a form of theory within critical management studies (CMS) and critical information systems research (CISR) leads to concerns about the impact of critique on the transformation of practice and about the active role of practitioners. The emphasis on theory also prevents insight into the heterogeneous nature of critical practices. This paper develops a posthumanist approach to critique. A case is analysed where an electronic medical record (EMR) information system is introduced in a hospital. The focus is on tracing the effect of this system on the work of nurses. It is shown how the system …