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Ensuring Benefits Realisation From Erp Ii: The Csf Phasing Model, Andrew Laurence Norton, Yvette May Coulson-Thomas, Colin Joseph Coulson-Thomas, Colin Ashurst
Ensuring Benefits Realisation From Erp Ii: The Csf Phasing Model, Andrew Laurence Norton, Yvette May Coulson-Thomas, Colin Joseph Coulson-Thomas, Colin Ashurst
Andrew Laurence Norton
Purpose – Delivering benefits from ERP II is challenging and the purpose of this paper is to investigate the allocation of resources contributing towards benefits realisation.
Design/methodology/approach – A case-study investigation was based on a five-month placement within the project team of an organisation implementing ERP II. A critical success factors (CSF) phasing model was developed in order to categorise invested resources. Participant observations formed the first stage of the research and two years post implementation the observations were presented back to four key members of the project team to identify which invested resources contributed towards benefits realisation. Subsequently, the …