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Contextual Affordances Of Social Media, Clinical Prosess Changes And Health Service Outcomes, Haoran Zheng
Contextual Affordances Of Social Media, Clinical Prosess Changes And Health Service Outcomes, Haoran Zheng
FIU Electronic Theses and Dissertations
Never had consumers been empowered by information technologies such as social media-enabled portals that permit them to access and conduct all aspects of life and work activities through a mobile phone at any time from anywhere. WeChat, with over 963 million active monthly users, represents such a revolutionary platform. In healthcare, patients can use WeChat to make doctor appointments, access health and lab results, consult with doctors, and check on the queuing status and parking conditions in the health clinics and hospitals. Such social-media-enabled systems have transformed the relationships between consumers and businesses into a new paradigm in which the …