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Articles 1 - 30 of 59
Full-Text Articles in Business
Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray
Modeling Quality Dynamics In It Services Management, Shahriar Akter, John D'Ambra, Pradeep Ray
Shahriar Akter
The increasing importance of information technology (IT) services in the global economy prompts IS researchers to focus on service quality dynamics to capture the critical interaction between human behavior and IT. The purpose of this study is to develop and validate a user perceived IT service quality model for mHealth using a cross-disciplinary approach. The conceptual model is rooted in the traditional cognition (service quality) – affective (satisfaction)– conation (continuance intentions) chain but explicitly identifies three primary dimensions (i.e., system quality, interaction quality and outcome quality) and eight subdimensions (system reliability, system efficiency, system privacy, responsiveness, assurance, empathy, utilitarian benefits …
Social Networks, E-Mail Security And The Future Of Posts, Jacob Johnsen
Social Networks, E-Mail Security And The Future Of Posts, Jacob Johnsen
Jacob Johnsen, MSc
Social Media and its effect on postal business
Information Sharing Under Mixed Cooperative And Competitive Reward Structures, Shahla Ghobadi Dr
Information Sharing Under Mixed Cooperative And Competitive Reward Structures, Shahla Ghobadi Dr
shahla ghobadi Dr
With regard to the increased application of team-based organizational structures, great attention has been devoted to research on work groups. A growing body of literature indicates the crucial role of cooperative or competitive reward structures in determining information sharing patterns, and in turn group performance. The real situations are, however, a mixture of cooperative and competitive- coopetitive- reward structures in different intensities and mix. This study aims to provide a better understanding of coopetitive structures and their impact on group interactions. More specifically, this study investigates how two types of coopetitive reward structures (dominant cooperative and dominant competitive reward structures) …
Cloud Computing Providers And Data Security Law: Building Trust With United States Companies, Jared A. Harshbarger Esq.
Cloud Computing Providers And Data Security Law: Building Trust With United States Companies, Jared A. Harshbarger Esq.
Jared A. Harshbarger
Cloud computing and software-as-a-service (SaaS) models are revolutionizing the information technology industry. As these services become more prevalent, data security and privacy concerns will also rise among consumers and the companies who consider using them. Cloud computing providers must establish a sufficient level of trust with their potential customers in order to ease initial fears - and ensure certain compliance obligations will be met - at least to the extent that any such inquiring customer will feel comfortable enough to ultimately take the irreversible step of releasing their sensitive data and personal information into the cloud.
Status Von Hybrid Mail, Jacob Johnsen
Status Von Hybrid Mail, Jacob Johnsen
Jacob Johnsen, MSc
Einführung im Hybrid Mail status und wie Hybrid Mail ist die logische Antwort auf viele der Herausforderungen denen sich Unternehmen stellen müssen.
On Business Services Representation – The 3 X 3 X 3 Approach, Lam-Son Lê, Hoa Khanh Dam, Aditya Ghose
On Business Services Representation – The 3 X 3 X 3 Approach, Lam-Son Lê, Hoa Khanh Dam, Aditya Ghose
Professor Aditya K. Ghose
The increasing popularity and influence of service-oriented computing give rise to the need of representational and methodological supports for the development and management of business services. From an IT perspective, there is a proliferation of methods and languages for representing Web services. Unfortunately, there has not been much work in modeling high-level services from a business perspective. Modeling business services should arguably capture their inherent features, along with many other representational artifacts. We propose a novel approach for business services representation featuring a three-dimensional representational space of which dimensions stand for the service consumer, service provider and service context. We …
Estimation Of The Evacuation Time In An Emergency Situation In Hospitals, Davood Golmohammadi, Daniel Shimshak
Estimation Of The Evacuation Time In An Emergency Situation In Hospitals, Davood Golmohammadi, Daniel Shimshak
Davood Golmohammadi
In this paper, a prediction model is presented that estimates the evacuation time in an emergency situation for hospitals. The model is generic enough to be used in various hospital settings. This model can provide incident managers with estimates of the evacuation times of different types of patients and can offer support to the managers with their resource allocation decisions in emergency situations. The major advantage of the prediction model is that the computation time is very short and the model does not need a lengthy and costly design. The model was applied for several different evacuation scenarios and the …
A Critical Review Of The Effectiveness Of Fiscal And Monetary Policies In The Pacific Island Countries (Pics) Between 1990-2010, Deogratias Harorimana Mr
A Critical Review Of The Effectiveness Of Fiscal And Monetary Policies In The Pacific Island Countries (Pics) Between 1990-2010, Deogratias Harorimana Mr
Dr Deogratias Harorimana
The purpose of this paper is to critically assess the effectiveness of Fiscal and Monetary Policies in the South Pacific Island Countries. The paper tracks down the economic growth for the last 20 years between 1990-2010, and drawing from key fiscal and monetary policies in place during the time under consideration, as well as specific interventions in the region, we find that: 1) While the South Pacific Island Countries (SPICs) particularly the six major economies (Solomon Islands, Fiji, Vanuatu, PNG, Samoa, Tonga) pursued fiscal and monetary policies for promoting growth and diversification of their economies, their fiscal policies relied heavily …
Issues In Human Capital Development : Lessons For Public Administration And Governance, Deogratias Harorimana Mr
Issues In Human Capital Development : Lessons For Public Administration And Governance, Deogratias Harorimana Mr
Dr Deogratias Harorimana
With few minerals or other natural resources, Rwanda believes that she can still achieve her ambitions by investing in human capital - her unique resource. If this ambition can be achieved, then is this the next role model for international development? We used a case study design and analysis methods to examine development models used elsewhere in recent decades, using both qualitative and quantitative data on Rwanda to establish the comparative advantages in relation to Singapore’s economic development model. The implications for international development are that (1) an effective human capital development strategy should be inclusive enough to respond to …
Environmental Impact Of Hybrid Mail, Jacob Johnsen
Environmental Impact Of Hybrid Mail, Jacob Johnsen
Jacob Johnsen, MSc
A review of hybrid mail with emphasis on the environmental aspects
Information Systems Project Abandonment: A Stakeholder Analysis, Gary Shan Chi Pan
Information Systems Project Abandonment: A Stakeholder Analysis, Gary Shan Chi Pan
Gary PAN
This case study reports on the experience of an organization in Singapore in implementing and eventually abandoning an electronic procurement project. By means of a stakeholder analysis, it examines stakeholders’ roles in the organization's decision to abandon the software project. This study uses Freeman's stakeholder analytical framework (Freeman, R. (1984). Strategic management: a stakeholder approach. Massachusetts: Pitman) to interpret data and develop four major findings. By providing a better understanding of project stakeholders’ perceptions, expectations and interrelationships during project development, this study presents researchers with a project abandonment evaluation framework that is enhanced with a stakeholder perspective. The lessons learned …
Escalation And De-Escalation Of Commitment To Information Systems Projects: Insights From An Approach-Avoidance Process Model, Gary Pan, Shan Ling Pan
Escalation And De-Escalation Of Commitment To Information Systems Projects: Insights From An Approach-Avoidance Process Model, Gary Pan, Shan Ling Pan
Gary PAN
We view escalation and de-escalation of commitment as processes involving recurring instances of approach-avoidance conflict. This paper outlines an approach-avoidance process model for describing and analyzing escalation and de-escalation of commitment in information systems projects. In the model, the sequential mapping of project events is integrated with a model of approach-avoidance conflict that identifies periods of gradual evolution at two separate levels of social analysis (project and work) that are punctuated by sudden, revolutionary periods of rapid change. By conceiving the processes of commitment escalation and de-escalation as sequences of events involving approach-avoidance conflicts, researchers may develop a deeper understanding …
Transition To Is Project De-Escalation: An Exploration Into Management Executive's Influence Tactics, Gary Shan Chi Pan, Shan Ling Pan
Transition To Is Project De-Escalation: An Exploration Into Management Executive's Influence Tactics, Gary Shan Chi Pan, Shan Ling Pan
Gary PAN
This paper seeks to understand the factors that shape management executives' influence behaviors and the influence tactics that may be utilized during de-escalation of commitment to information systems (IS) projects. De-escalation is potentially a more important issue than escalation because de-escalation provides remedies for the ills of escalation. Therefore, it is important to understand how project stakeholders' commitment to troubled IS projects may be transformed under management executives' influence, hence allowing project teams to carry out their de-escalation activities. Here, we adopt theories of leadership, politics, and interpersonal influence, as our lenses to examine the management executive's influence behaviors during …
Escalation And De-Escalation Of Commitment To Information Systems Projects: Insights From A Project Evaluation Model, Shan Ling Pan, Gary S. C. Pan, Michael Newman, Donal Flynn
Escalation And De-Escalation Of Commitment To Information Systems Projects: Insights From A Project Evaluation Model, Shan Ling Pan, Gary S. C. Pan, Michael Newman, Donal Flynn
Gary PAN
This paper outlines a project evaluation model for examining escalation and de-escalation of commitment to information systems projects. We view escalation and de-escalation of commitment as processes involving recurring instances of approach-avoidance conflict. In the model, the sequential mapping of project events is integrated with a model of approach-avoidance conflict that identifies periods of gradual evolution at two separate levels of social analysis (project and work) that are punctuated by sudden, revolutionary periods of rapid change. By conceiving the processes of commitment escalation and de-escalation as sequences of events involving approach-avoidance conflicts, researchers may develop a deeper understanding of how …
Leaders Of Today Are Challenged By Generation X Workforce Retention, Joyce K. Kutin
Leaders Of Today Are Challenged By Generation X Workforce Retention, Joyce K. Kutin
Joyce K Kutin RN, MSN, MOL
Many organizations today are comprised of a culturally diverse workforce. In addition to organizational diversity related to gender, ethnicity, race, or religious beliefs, there are also four different generations working side by side. Today’s workforce includes the Silent Generation, the Baby Boomers, Generation X, and Generation Y. The Silent Generation is known for their lifestyle approach of consistency, uniformity, conformity, law and order, hard work and playing by the rules. Baby Boomers were the first generation to grow up with television; they were the first to have broad access to news, issues, advertising, and a variety of programming. Generation X …
Waldo In The Light Of Austerity And Federal Debt Crisis, Part 2, Jan Kallberg
Waldo In The Light Of Austerity And Federal Debt Crisis, Part 2, Jan Kallberg
Jan Kallberg
Waldo’s predictions about the future for public administration describe five areas that would be problematic in the future: legitimacy, authority, knowledge, control, and confidence. Legitimacy includes not only that the government is legally legitimized but capable and focused on an intention to deliver the “good society.” Authority, according to Waldo, is the ability to implement policy with the acceptance of the people based on rationalism, expectations of public good, ethics, superior knowledge, and institutional contexts. Knowledge is institutional knowledge, the ability to arrange and utilize knowledge within the bureaucracy since coordination is the major challenge in knowledge management. Government has …
Waldo In The Light Of Austerity And Federal Debt Crisis, Part 1, Jan Kallberg
Waldo In The Light Of Austerity And Federal Debt Crisis, Part 1, Jan Kallberg
Jan Kallberg
Dwight Waldo wrote The Enterprise of Public Administration in 1979 looking back on a long and fruitful academic career, but also as a reflection about the future for public administration. Can a 30 year old book still be relevant? You bet. Today, the public sector is increasingly facing fiscal challenges. Federal, state, and local governments throughout the country have major budget deficits followed by austerity measures that undermine the ability to deliver the good life of the future. In this day and age rereading Dwight Waldo’s The Enterprise of Public Administration is an intellectual exercise worth pursuing. Several of Dwight …
An Evaluation Of Pls Based Complex Models: The Roles Of Power Analysis, Predictive Relevance And Gof Index, Shahriar Akter, John D'Ambra, Pradeep Ray
An Evaluation Of Pls Based Complex Models: The Roles Of Power Analysis, Predictive Relevance And Gof Index, Shahriar Akter, John D'Ambra, Pradeep Ray
Shahriar Akter
Structural equation modeling (SEM) is an important tool to estimate a network of causal relationships linking two or morecomplex concepts. The PLS approach to SEM, also known as component based SEM, is becoming more prominent forestimating large complex models due to its soft modeling assumptions. This ‘soft modeling’ refers to the greater flexibility ofPLS technique in developing and validating the complex models. However, to establish rigor in such complex modeling, thisstudy highlights the critical roles of power analysis, predictive relevance and GoF index. The findings of the study show thatpower analysis is essential to establish conjectures based on IT artifacts, …
The Roles, Responsibilities And Practices Of Project Portfolio Manager In Australia: A Qualitative Study, Aileen Koh
The Roles, Responsibilities And Practices Of Project Portfolio Manager In Australia: A Qualitative Study, Aileen Koh
Aileen Koh
The increasing use of project and programs by organizations in Australia to achieve business strategy has led to the need to understand project portfolio management . In this study, project portfolio management is referred as portfolio management and it is recognised as one discipline within organizational governance and capability. To investigate the governance structures and the roles, responsibilities and practices of portfolio managers, a sequential mixed method approach under a realism paradigm is used. This paper presents the first stage qualitative study, using an inductive interview based approach with six portfolio managers for six organizations in Australia. The results from …
Digital Letters, Jacob Johnsen
Digital Letters, Jacob Johnsen
Jacob Johnsen, MSc
Neil Richmond and Jacob Johnsen believe that now is the time for service providers to bridge the digital and physical worlds.
Playing Leapfrog, Jacob Johnsen
Playing Leapfrog, Jacob Johnsen
Jacob Johnsen, MSc
Several developing countries have used the introduction of hybrid mail to leapfrog evolution and are using the service to improve speed, quality, security and postal offering. Jacob Johnsen looks at this extraordinary phenomenon.
A Survey Of Data Warehousing Success Issues, Hongjiang Xu, Mark I. Hwang
A Survey Of Data Warehousing Success Issues, Hongjiang Xu, Mark I. Hwang
Hongjiang Xu
Data warehousing is an important area of practice and research, yet few studies have assessed its practices in general and critical success factors in particular. Although many guidelines for implementation exist, most are derived from anecdotal evidence. A survey of data warehousing professionals was conducted to gain insight into data warehousing success issues. The results reveal that data warehousing success is a multi-faceted construct and that improved productivity is the most valued measure for success. The results also put clearly defined business needs/benefits and source data quality at the top of the list of critical success factors. In addition, different …
The Importance Of Data Quality For Sap Implementation In Medium-Sized Organizations, Hongjiang Xu
The Importance Of Data Quality For Sap Implementation In Medium-Sized Organizations, Hongjiang Xu
Hongjiang Xu
Data quality issues are critical for any type ofinformation systems. The purpose of this study is toexplore the importance of data quality for SAPimplementation. This study involved a case study of amedium-sized organization that had implementedSAP R3 as their ERP system. Knowledge gained fromthis study has the potential in assisting medium-sizedorganizations to enhance the quality of the data usedin their ERP systems.
Consumers’ Attitudes Of E-Commerce In China, Hongjiang Xu, Xiaowen Zou, Hengshan Wang
Consumers’ Attitudes Of E-Commerce In China, Hongjiang Xu, Xiaowen Zou, Hengshan Wang
Hongjiang Xu
This research studied the problem of B2C and C2Cconsumers’ attitudes towards trust of the businesstransaction process in China by using the“Consumer Attitudes towards Trust in the e-Business Model.” Four factors in the model wereanalyzed, privacy, security, financial institution andtrusted seal. From this analysis, the conclusion onthe consumers’ attitudes was drawn.
Information Security In The Caribbean Banks, Hongjiang Xu, Pierre Bowrin
Information Security In The Caribbean Banks, Hongjiang Xu, Pierre Bowrin
Hongjiang Xu
Information security is a crucial issue for organizations, especially for banking and financial institutions. However, not many studies have considered the perspectives of end users in developing countries’ banking industry, for which the challenges of competing globally are greater due to a lack of technical, human and financial resources. Therefore, this study examines how end users of local, regional, and international banks in St. Kitts (a Caribbean country)perceive information security. The study will provide financial institutions in developing countries with more efficient security measures that would facilitate their success in the global community.
The Importance Of Data Quality For Sap Implementation In Medium-Sized Organizations, Hongjiang Xu
The Importance Of Data Quality For Sap Implementation In Medium-Sized Organizations, Hongjiang Xu
Hongjiang Xu
Data quality issues are critical for any type ofinformation systems. The purpose of this study is toexplore the importance of data quality for SAPimplementation. This study involved a case study of amedium-sized organization that had implementedSAP R3 as their ERP system. Knowledge gained fromthis study has the potential in assisting medium-sizedorganizations to enhance the quality of the data usedin their ERP systems.
A Structural Model Of Data Warehousing Success, Hongjiang Xu, Mark I. Hwang
A Structural Model Of Data Warehousing Success, Hongjiang Xu, Mark I. Hwang
Hongjiang Xu
Data warehousing is an important area of practice and research, yet few studies have assessed its practices in general and critical success factors in particular. Although plenty of guidelines for implementation exist, few have been subjected to empirical testing. Furthermore, no model is available for comparing and evaluating the various claims made in different studies. In order to better understand the critical success factors and their effects on data warehousing success, a research model is developed in this paper. This model is useful for comparing findings across studies and for selecting variables for future research. The model is tested using …
The Effect Of Implementation Factors On Data Warehousing Success: An Exploratory Study, Hongjiang Xu, Mark I. Hwang
The Effect Of Implementation Factors On Data Warehousing Success: An Exploratory Study, Hongjiang Xu, Mark I. Hwang
Hongjiang Xu
Data warehousing is an important area of practice and research, yet few studies have assessed its practices in general and critical success factors in particular. Although plenty of guidelines for implementation exist, few have been subjected to empirical testing. In order to better understandimplementation factors and their effect on data warehousing success, perceptions of data warehousing professionals are examined in a cross sectional survey. Best subsets regression is used to identify the specific factors that are important to each success variable. Since different companies may have different objectives or emphases in their data warehousing endeavors, the results are useful in …
Issues In The Development Of Location Privacy Theory, Robert Minch
Issues In The Development Of Location Privacy Theory, Robert Minch
Robert P. Minch
Issues in the development of location privacy theory are identified and organized based on both technological considerations and more general privacy theories. Three broad categories containing six issues are described: location (including sensing methods and location properties), privacy (including definition and subject identification), and information flows (from location information acquisition through storage, use, and sharing). An influence diagram model is presented which relates these issues in context and may serve as a basis for further theory development, empirical research, and public policy discussion.
Beacon Hill Village In Boston: Ein Erfolgreiches Beispiel Einer Mitgliederorganisation Auf Quartiersebene, Philipp Osl, Alain Benz, Hubert Oesterle
Beacon Hill Village In Boston: Ein Erfolgreiches Beispiel Einer Mitgliederorganisation Auf Quartiersebene, Philipp Osl, Alain Benz, Hubert Oesterle
Hubert Oesterle
Beacon Hill Village erbringt und koordiniert als Intermediär ein breites Spektrum von Dienstleistungen für ältere Menschen in Boston. Durch Kombination professioneller Dienstleister und Freiwilligenarbeit sowie alternative Preismodelle für finanzschwache Mitglieder ist es der Organisation gelungen, ein an den Kundenbedürfnissen orientiertes Angebot für (fast) alle Menschen zugänglich zu machen. Der Beitrag stellt das Geschäftsmodell von Beacon Hill Village vor und diskutiert die Umsetzbarkeit in Deutschland.