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The Influence Of Digital Self-Services On Patient’S Experience In A Polyclinic Context: A Framework Construction, Gabriela Labres Mallmann, Marco Plaisier, Johan Versendaal, Pascal Ravesteyn
The Influence Of Digital Self-Services On Patient’S Experience In A Polyclinic Context: A Framework Construction, Gabriela Labres Mallmann, Marco Plaisier, Johan Versendaal, Pascal Ravesteyn
Journal of International Technology and Information Management
The healthcare sector has done significant investments in technology in order to improve their processes; however there is evidence showing that new technology is not optimally used in certain healthcare settings. In this paper we present a framework to analyse how digital self- service (DSS) can optimize processes and improve patient experience in a polyclinic context. The framework consists of five digital self-service types and seven patient's experience factors, both taken from literature and validated for experts. The framework aims to show the influence of DSS in patient’s experience. The results show a positive impact of self-service diagnosis, treatment and …
Determinants Of Digital Distraction: A Cross-Cultural Investigation Of Users In Africa, China And The U.S., Leida Chen, Ravi Nath, Robert Insley
Determinants Of Digital Distraction: A Cross-Cultural Investigation Of Users In Africa, China And The U.S., Leida Chen, Ravi Nath, Robert Insley
Journal of International Technology and Information Management
No abstract provided.