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Development Of A Risk Assessment Model For Global Information Technology Outsourcing, June Wei, Brian Peach
Development Of A Risk Assessment Model For Global Information Technology Outsourcing, June Wei, Brian Peach
Journal of International Technology and Information Management
Global Information Technology (IT) outsourcing has been recognized to have important potential benefits. However, researchers and practitioners also recognize potential risks involved in global IT outsourcing, which sometimes lead to undesirable consequences. This paper develops a model to assess risks in global IT outsourcing. Specifically, this paper begins by identifying global IT outsourcing risk factors by considering the national infrastructure, organizational infrastructure, and project environment. Second, a Global IT Outsourcing (GITO) engagement model for risk assessment is developed to logically link all these risk factors together. Third, one quantifiable approach based on a relative-weighted assessment model is presented to demonstrate …
Theoretical And Pragmatic Framework For Outsourcing Of It Services, Haidar M. Fraihat
Theoretical And Pragmatic Framework For Outsourcing Of It Services, Haidar M. Fraihat
Journal of International Technology and Information Management
Since previous research in the information technology (IT) field focused on successes and failures of IT outsourcing (ITO) by organizations, this paper investigates the critical success factors (CSF) for IT outsourcing in the existing global environment. It is intended to provide assistance for the consideration of business professionals and IT managers when they make, examine or evaluate ITO decisions. Fifty four IT outsourcing CSFs were identified through an extensive literature review research. Some of the factors were utilized more frequently than others, while some CSFs have been given more importance than other by IT researchers. A 2-part theoretical framework (conceptual …