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Full-Text Articles in Business
Can Artificial Intelligence, Specifically Large Language Models (Llms), Enhance Human Emotional Intelligence Responses In A Small Team Work Environment?, Jason Evans
AI Assignment Library
Compare real-world human responses to potential conflict situations to an artificial intelligence response. Several articles have suggested that LLMs may actually be more successful at modeling proper human emotional responses than factual based responses. The objective of this assignment is for students to discover if and how a LLM can serve as a model for proper responses to minimize conflict and increase team effectiveness. This specific assignment was designed for aviation students, but can be adapted for any small team working environment.
No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker
No More “Magic Aprons”: Longitudinal Assessment And Continuous Improvement Of Customer Service At The University Of North Dakota Libraries, Karlene T. Clark, Stephanie R. Walker
Librarian Publications
The University of North Dakota (UND) Libraries have developed a multi-award winning Customer Service Program (CSP) involving longitudinal assessment and continuous improvement. The CSP consists of iterative training modules; constant reinforcement of Customer Service Principles with multiple communication strategies and tools, and incentives that boost morale and foster not only compliance, but initiative-taking and innovation. The CSP became a widely adopted part of campus-wide assessment, beyond the libraries. Subsequent presentations at conferences led to multiple requests and implementation at other libraries.